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Crisis Director Jobs (NOW HIRING)

Westmoreland Community Action

Crisis Worker 1

Scottdale, PA · On-site

$21.41 - $26.23/hr

Services are provided in the community. · Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager. · Assist with gathering ...

Westmoreland Community Action

Crisis Worker 1

Monessen, PA · On-site

$21.41 - $26.23/hr

Services are provided in the community. · Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager. · Assist with gathering ...

Westmoreland Community Action

Crisis Worker 1

Monessen, PA · On-site

$44K - $54K/yr

Services are provided in the community. • Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager. • Assist with gathering ...

Westmoreland Community Action

Crisis Worker 1

Scottdale, PA · On-site

$21.41 - $26.23/hr

Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager. Assist with gathering information, documentation, safety planning, and ...

Westmoreland Community Action

Crisis Worker 1

Monessen, PA · On-site

$21.41 - $26.23/hr

Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager. Assist with gathering information, documentation, safety planning, and ...

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Crisis Director information

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$18K

$52.3K

$84K

How much do crisis director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for crisis director in the United States is $52,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a crisis director do?

A Crisis Director is responsible for managing and coordinating an organization's response to emergencies or high-stress situations, such as natural disasters, security threats, or public relations crises. They develop crisis management plans, lead response teams, communicate with stakeholders, and ensure that operations continue or recover quickly. Their goal is to minimize harm, protect people and assets, and maintain the organization's reputation during and after a crisis. Crisis Directors often work closely with executive leadership, law enforcement, and emergency services.

How does a crisis director typically work with cross-functional teams during an organizational emergency?

A Crisis Director collaborates closely with cross-functional teams such as communications, legal, operations, and human resources to coordinate a unified response during emergencies. They facilitate regular briefings, delegate tasks, and ensure all departments are aligned with the crisis management plan. Effective communication skills are essential, as the Crisis Director must synthesize updates from various teams and make timely decisions. This collaborative structure helps to minimize confusion and ensures a cohesive approach to resolving the crisis efficiently.

What are the key skills and qualifications needed to thrive as a crisis director, and why are they important?

To thrive as a Crisis Director, you need expertise in crisis management, risk assessment, and leadership, often supported by a degree in emergency management or a related field. Familiarity with incident command systems (ICS), crisis communication platforms, and certifications such as Certified Emergency Manager (CEM) are typically required. Strong decision-making, communication, and the ability to remain calm under pressure are essential soft skills for this role. These skills ensure effective coordination and resolution during high-stress emergencies, safeguarding people and organizational assets.

What is the difference between Crisis Director vs Crisis Counselor?

AspectCrisis DirectorCrisis Counselor
Required CredentialsTypically requires a bachelor's or master's degree in social work, psychology, or related field; certifications in crisis interventionUsually holds a master's degree or certification in counseling, social work, or psychology; crisis intervention training
Work EnvironmentLeads crisis response teams, manages emergency situations, often in organizational or institutional settingsProvides direct support to individuals in crisis, often in mental health clinics, helplines, or community settings
Employer & Industry UsageUsed by organizations like hospitals, government agencies, and crisis centersCommonly employed by mental health agencies, nonprofits, and community health providers

The main difference is that a Crisis Director oversees crisis response operations and manages teams, while a Crisis Counselor provides direct emotional support and intervention to individuals in crisis. Both roles require specialized training, but their focus and responsibilities differ significantly.

What cities are hiring for Crisis Director jobs?

Cities with the most Crisis Director job openings:

What are the most commonly searched types of Crisis jobs?

The most popular types of Crisis jobs are:

What states have the most Crisis Director jobs?

States with the most job openings for Crisis Director jobs include:

Crisis Director jobs near you
Infographic showing various Crisis Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $52,322 per year, or $25.2 per hour.

Senior Director, Crisis Management

Capital One

Mclean, VA • On-site

Full-time

Posted 5 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 175 rated banks

Job description

Senior Director, Crisis Management

As the Senior Director, Crisis Management, you will own the operational readiness and response execution for network-wide disruptions across the global payment network. Distinct from corporate facilities or HR-focused crisis roles, this position centers specifically on network availability, transaction integrity, clearing and settlement continuity, and ecosystem stability.

You will work in direct partnership with our Enterprise Crisis Program, global command centers, and technology/product organizations to continuously raise the bar for network resilience. Acting as the strategic bridge between internal operations and external ecosystem stakeholders, you will design response playbooks that address the unique operational risks of our network and lead coordinated responses with global participants-including issuers, acquirers, processors, and strategic merchants.

Key Responsibilities:

  • Serve as the strategic lead for major network disruptions, aligning enterprise command centers, regional operational hubs, and executive leadership to restore network services rapidly. Responsible for coordinating the management of crisis response for GPN.

  • Activates the GPN Crisis Management Core Team and Extended Team as needed based on established severity thresholds.

  • Monitors multiple operational channels for crisis response thresholds to ensure timely detection and action.

  • Responsible for interfacing directly with Tech for High Sev (High Severity) event response when GPN is impacted.

  • Responsible for coordinating GPN associate communications for customer-facing roles to ensure strict alignment of "customer back" messaging.

  • Partner seamlessly with the Enterprise Crisis Program and functional command centers (e.g., NOCs, SOCs) to ensure unified escalation pathways, synchronized communications, and cohesive governance.

  • Design and execute crisis response frameworks built specifically around unique payment network failure modes, including transaction processing outages, clearing/settlement delays, messaging protocol failures, and liquidity disruptions.

  • Establish playbooks and communication protocols for coordinating directly with external network participants (issuers, acquirers, co-brand partners) during systemic industry events or widespread network issues.

  • Collaborate with Engineering, Product, and Technology teams to embed resilience into the product development lifecycle and drive structural improvements that raise the operational baseline across all network offerings.

  • Partner to facilitate complex, network-focused exercises and simulations with command center staff, tech leads, and key global participants to test and validate incident playbooks.

  • Drive rigorous post-incident reviews following major network events, ensuring actionable remediation items are prioritized on technology and product development roadmaps.


Basic Qualifications:

  • Bachelors Degree or military experience

  • At least 7 years of experience in Risk Management

  • At least 3 years experience in Operations Management

  • At least 3 years experience in Project Management

  • At least 3 years experience in People Management


Preferred Qualifications:

  • Masters Degree in Business Management, Finance, Accounting, Economics, Mathematics or Project Management

  • At least 10 years of experience in Risk Management or Governance

  • Business Process Management certification (internal Capital One certification) Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, Compliance Certification (CRCM)


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $217,000 - $247,700 for Sr. Director, Risk Management


Chicago, IL: $217,000 - $247,700 for Sr. Director, Risk Management


McLean, VA: $238,700 - $272,400 for Sr. Director, Risk Management


New York, NY: $260,400 - $297,200 for Sr. Director, Risk Management


Riverwoods, IL: $217,000 - $247,700 for Sr. Director, Risk Management







Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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