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Crisis Director Jobs (NOW HIRING)

Trilogy

Crisis Counselor

Chicago, IL · On-site

$25.38 - $29.18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Productivity and Direct Service * Maintain assigned direct service expectations and productivity standards established by the organization. * Participate in all assigned shifts, crisis response ...

Trilogy

Senior Crisis Counselor

Chicago, IL · On-site

$27.37 - $31.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In addition to maintaining direct service responsibilities, the Senior Crisis Counselor serves as an informal clinical resource for team members, supports onboarding and workforce development ...

Westmoreland Community Action

Crisis Worker 1

Monessen, PA · On-site

$21.41 - $26.23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Services are provided in the community. · Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager. · Assist with gathering ...

Trilogy Inc

Senior Crisis Counselor

Chicago, IL

$22.50 - $29/hr

In addition to maintaining direct service responsibilities, the Senior Crisis Counselor serves as an informal clinical resource for team members, supports onboarding and workforce development ...

Trilogy

Crisis Counselor

Skokie, IL · On-site

$25.38 - $29.18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Productivity and Direct Service * Maintain assigned direct service expectations and productivity standards established by the organization. * Participate in all assigned shifts, crisis response ...

Trilogy Inc

Crisis Counselor

Chicago, IL

$25.38 - $29.18/hr

Productivity and Direct Service * Maintain assigned direct service expectations and productivity standards established by the organization. * Participate in all assigned shifts, crisis response ...

Westmoreland Community Action

Crisis Worker 1

Scottdale, PA

$21.41 - $26.23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager. Assist with gathering information, documentation, safety planning, and ...

Westmoreland Community Action

Crisis Worker 2

Scottdale, PA · On-site

$26.84 - $32.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employees' access is on a "need to know" basis. · Perform any and all other duties as assigned by the Hotline Crisis Unit Manager, Mobile Crisis Unit Manager, or Director of Mental Health Programs.

Westmoreland Community Action

Crisis Worker 2

Monessen, PA · On-site

$55K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employees' access is on a "need to know" basis. • Perform any and all other duties as assigned by the Hotline Crisis Unit Manager, Mobile Crisis Unit Manager, or Director of Mental Health Programs.

Freeman Health System

Crisis Specialist

Joplin, MO · On-site

Provide direct clinical service in managing crisis intervention and hospitalization in emergency situations. * Assure that the following basic principles of crisis intervention underlie delivery of ...

Westmoreland Community Action

Crisis Worker 2

Scottdale, PA · On-site

$55K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employees' access is on a "need to know" basis. • Perform any and all other duties as assigned by the Hotline Crisis Unit Manager, Mobile Crisis Unit Manager, or Director of Mental Health Programs.

Westmoreland Community Action

Crisis Worker 2

Monessen, PA · On-site

$26.84 - $32.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employees' access is on a "need to know" basis. · Perform any and all other duties as assigned by the Hotline Crisis Unit Manager, Mobile Crisis Unit Manager, or Director of Mental Health Programs.

Westmoreland Community Action

Crisis Worker 2

Monessen, PA

$26.84 - $32.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform any and all other duties as assigned by the Hotline Crisis Unit Manager, Mobile Crisis Unit Manager, or Director of Mental Health Programs. Scope and Impact Provide Telephone Crisis and ...

Westmoreland Community Action

Crisis Worker 2

Scottdale, PA · On-site

$26.84 - $32.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform any and all other duties as assigned by the Hotline Crisis Unit Manager, Mobile Crisis Unit Manager, or Director of Mental Health Programs. Scope and Impact Provide Telephone Crisis and ...

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Crisis Director information

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$18K

$52.3K

$84K

How much do crisis director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for crisis director in the United States is $52,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a crisis director do?

A Crisis Director is responsible for managing and coordinating an organization's response to emergencies or high-stress situations, such as natural disasters, security threats, or public relations crises. They develop crisis management plans, lead response teams, communicate with stakeholders, and ensure that operations continue or recover quickly. Their goal is to minimize harm, protect people and assets, and maintain the organization's reputation during and after a crisis. Crisis Directors often work closely with executive leadership, law enforcement, and emergency services.

How does a crisis director typically work with cross-functional teams during an organizational emergency?

A Crisis Director collaborates closely with cross-functional teams such as communications, legal, operations, and human resources to coordinate a unified response during emergencies. They facilitate regular briefings, delegate tasks, and ensure all departments are aligned with the crisis management plan. Effective communication skills are essential, as the Crisis Director must synthesize updates from various teams and make timely decisions. This collaborative structure helps to minimize confusion and ensures a cohesive approach to resolving the crisis efficiently.

What are the key skills and qualifications needed to thrive as a crisis director, and why are they important?

To thrive as a Crisis Director, you need expertise in crisis management, risk assessment, and leadership, often supported by a degree in emergency management or a related field. Familiarity with incident command systems (ICS), crisis communication platforms, and certifications such as Certified Emergency Manager (CEM) are typically required. Strong decision-making, communication, and the ability to remain calm under pressure are essential soft skills for this role. These skills ensure effective coordination and resolution during high-stress emergencies, safeguarding people and organizational assets.

What is the difference between Crisis Director vs Crisis Counselor?

AspectCrisis DirectorCrisis Counselor
Required CredentialsTypically requires a bachelor's or master's degree in social work, psychology, or related field; certifications in crisis interventionUsually holds a master's degree or certification in counseling, social work, or psychology; crisis intervention training
Work EnvironmentLeads crisis response teams, manages emergency situations, often in organizational or institutional settingsProvides direct support to individuals in crisis, often in mental health clinics, helplines, or community settings
Employer & Industry UsageUsed by organizations like hospitals, government agencies, and crisis centersCommonly employed by mental health agencies, nonprofits, and community health providers

The main difference is that a Crisis Director oversees crisis response operations and manages teams, while a Crisis Counselor provides direct emotional support and intervention to individuals in crisis. Both roles require specialized training, but their focus and responsibilities differ significantly.

What cities are hiring for Crisis Director jobs?

Cities with the most Crisis Director job openings:

What are the most commonly searched types of Crisis jobs?

The most popular types of Crisis jobs are:

What states have the most Crisis Director jobs?

States with the most job openings for Crisis Director jobs include:

Crisis Director jobs near you
Infographic showing various Crisis Director job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,322 per year, or $25.2 per hour.

Crisis Counselor

Trilogy

Chicago, IL • On-site

$25.38 - $29.18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Pay Range: $25.38 - 29.18/hr
$1,500 Sign-On Bonus!
Schedule: Sunday - Wednesday, 11am - 9:30pm
Office Location: 6200 N Hiawatha Ave. Chicago IL 60646
Job Summary
The Crisis Counselor provides clinical assessment, de-escalation, and crisis intervention services during mobile crisis encounters. This role holds primary responsibility for clinical decision-making on scene, including safety assessment, level of care determination, and clinical disposition. The Crisis Counselor partners with the Peer Support Specialist to deliver a comprehensive, recovery-oriented response that reduces psychiatric emergency department utilization and supports the individual's connection to appropriate community-based care.
Primary Role During a Crisis Response
The Crisis Counselor leads the clinical component of the mobile crisis response. They conduct safety and mental status assessments, determine the appropriate level of care, and develop or reinforce safety and service plans in collaboration with the individual, their supports, and the peer support team member. The Crisis Counselor is the clinical decision-maker on scene and is accountable for the clinical integrity of the encounter.
Core Responsibilities
  • Clinical Assessment and Crisis Intervention
    • Conduct comprehensive safety assessments, mental status evaluations, and risk assessments for individuals presenting in mental health or substance use crisis.
    • Determine the appropriate level of care and clinical disposition in accordance with program protocols and clinical standards.
    • Develop, reinforce, or update safety plans and service plans collaboratively with the individual and involved supports.
    • Apply evidence-based crisis intervention techniques to de-escalate acute psychiatric distress.
    • Communicate clinical findings and disposition recommendations clearly to the individual, supports, and team members.
    • Coordinate with emergency services, hospitals, law enforcement, and community providers as clinically indicated.
  • Team Leadership on Scene
    • Provide clinical direction to the Peer Support Specialist and other team members during the crisis encounter.
    • Delegate engagement, environmental stabilization, and linkage tasks to peer staff appropriately.
    • Ensure that the clinical integrity of the encounter is maintained throughout the response.
    • Debrief with team members following complex or high-acuity encounters.
  • Linkage and Care Coordination
    • Connect individuals to appropriate behavioral health, substance use, medical, social service, housing, and community-based resources.
    • Facilitate warm handoffs to treatment providers, hospitals, and community partners.
    • Collaborate with Post-Crisis Care Specialists to ensure continuity of care following the acute encounter.
    • Coordinate with referral partners, law enforcement, schools, and community organizations as appropriate.
  • Productivity and Direct Service
    • Maintain assigned direct service expectations and productivity standards established by the organization.
    • Participate in all assigned shifts, crisis response deployments, and follow-up activities as scheduled.
  • Documentation and Compliance
    • Complete all required clinical documentation within established timelines and in accordance with agency, grant, regulatory, and accreditation requirements.
    • Maintain all required clinical credentials and licensure.
    • Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
    • Participate in supervision, multidisciplinary staffing, and quality improvement activities.

Accreditation, Certification, and Compliance
Trilogy Behavioral Healthcare operates within a CARF-accredited environment and maintains Certified Community Behavioral Health Clinic (CCBHC) standards. All employees are expected to support compliance with:
  • CARF standards
  • CCBHC standards
  • DBHR requirements
  • HFS requirements
  • CESSA requirements
  • Organizational policies and procedures
  • Applicable state and federal regulations

Documentation Standards
All employees are responsible for:
  • Completing documentation in accordance with agency, grant, regulatory, and accreditation requirements.
  • Completing required documentation by the end of the assigned shift whenever possible.
  • Completing all documentation within 24 hours of service delivery unless otherwise approved by leadership.
  • Maintaining accurate, timely, and professional clinical documentation.

Workflow Compliance
All employees are expected to:
  • Follow established intake procedures.
  • Follow crisis response workflows.
  • Follow documentation workflows.
  • Follow communication protocols.
  • Follow deployment and dispatch procedures.
  • Follow organizational policies and operational procedures.

Training and Professional Development
All employees are expected to:
  • Complete required orientation activities.
  • Complete required agency training.
  • Complete crisis-specific training requirements.
  • Complete grant-required training activities.
  • Maintain required certifications and credentials.
  • Participate in ongoing professional development.

Vehicle and Equipment Responsibilities
As a field-based position, this role is expected to:
  • Maintain agency vehicles, equipment, and supplies in accordance with organizational standards.
  • Report maintenance, safety, or equipment concerns promptly.
  • Ensure readiness for field response activities.

Peer Services Integration
Clinical staff are expected to work collaboratively with and support the integration of peer services throughout the crisis continuum. This includes recognizing the value of lived experience, supporting peer staff in their roles, and fostering a team environment in which peer and clinical perspectives are equally respected.
Culture and Professionalism
All employees are expected to:
  • Contribute to a culture of professionalism, accountability, collaboration, and respect.
  • Engage in constructive problem-solving.
  • Address conflict professionally and through appropriate channels.
  • Support a psychologically safe work environment.
  • Demonstrate teamwork and shared responsibility for program success.

Community Representation
All employees are expected to represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners.
Quality Improvement
All employees contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role.
Strategic Contribution Indicators of Success
1. Access
Crisis encounters are responded to within established timeframes. The Crisis Counselor's availability and responsiveness support the program's capacity to meet community demand for mobile crisis services.
2. Engagement
Individuals remain present and engaged through the clinical assessment and are willing to participate in the identified care plan. The Crisis Counselor's approach reduces coercive interventions and increases voluntary entry into services.
3. Stabilization
Clinical assessments are completed accurately and dispositions reflect the appropriate level of care. Safety plans are developed collaboratively and reflect the individual's identified risks, strengths, and preferences.
4. Linkage
Individuals leave the encounter with a confirmed next step that is understood and accepted. Warm handoffs are completed and documented. Referral connections are appropriate to the individual's clinical presentation and identified needs.
5. Continuity of Care
Individuals successfully engage in recommended follow-up services following the crisis encounter. Coordination with Post-Crisis Care Specialists and treatment providers supports sustained connection to care and reduces repeat crisis utilization.
Minimum Qualifications
  • Must have one of the following requirements:
    • Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service field
    • Bachelor's degree in any other field with two years of supervised clinical experience in a mental health setting
    • Licensed Practical Nurse under the Nurse Practice Act [225 ILCS 65]
    • Certificate of Psychiatric Rehabilitation from a DHS-approved program, a high school diploma/GED, and two years' experience of experience in a mental health setting
    • CRSS certification through IAODAPCA
    • Family Partnership Professional certificate from and in good standing with IAODAPCA
    • Occupational Therapy Assistant licensed under the Illinois Occupational Therapy Practice Act [225 ILCS 75] with one-year experience in a mental health setting;
    • High school diploma or GED and five years of supervised clinical experience in a mental health setting
  • Master's degree in Social Work, Psychology, or Counseling preferred
  • CRSS certification not required; expected to work collaboratively with and support the integration of peer services.
  • Experience in crisis intervention, community mental health, or emergency behavioral health services preferred.
  • Knowledge of trauma-informed care, harm reduction, and recovery-oriented service approaches.
  • Ability to work a flexible schedule including evenings and weekends consistent with program operational needs.
  • Reliable transportation and valid driver's license required.
  • Ability to work effectively in community settings and respond to mobile crisis calls across designated service areas.

Benefits:
  • FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
  • PAID Maternity/Paternity leave
  • Medical Insurance (BCBS of IL)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term & Short-Term Disability
  • Pet Insurance
  • FSA (Health, Dependent Care, Transit)
  • Telemedicine
  • EAP
  • 403(b) Retirement Plan with Employer Match

This job description conveys essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Trilogy Behavioral Healthcare reserves the right to modify this description at any time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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