Maintain the confidentiality of Credit Union and Member records. * Protect the security of our Members' accounts by properly identifying Members and listening for indications of Member impersonators ...
Maintain the confidentiality of Credit Union and Member records. * Protect the security of our Members' accounts by properly identifying Members and listening for indications of Member impersonators ...
Credit Unions Nc information
See Riverside, CA salary details
$62.1K - $65.3K
6% of jobs
$65.3K - $68.4K
7% of jobs
$68.4K - $71.6K
7% of jobs
$73.2K is the 25th percentile. Wages below this are outliers.
$71.6K - $74.8K
7% of jobs
$74.8K - $78K
9% of jobs
The median wage is $80.3K / yr.
$78K - $81.1K
17% of jobs
$81.1K - $84.3K
15% of jobs
$86.5K is the 75th percentile. Wages above this are outliers.
$84.3K - $87.5K
9% of jobs
$87.5K - $90.7K
7% of jobs
$90.7K - $93.8K
7% of jobs
$93.8K - $97K
7% of jobs
$62.1K
$80.9K
$97K
How much do credit unions nc jobs pay per year?
As of Aug 31, 2026, the average yearly pay for credit unions nc in Riverside, CA is $80,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $88,700.00 per year, depending on experience, location, and employer.
What are credit unions in North Carolina?
Credit unions in North Carolina are member-owned, not-for-profit financial cooperatives that provide a range of financial services, including savings accounts, loans, and checking accounts. Unlike traditional banks, credit unions are run by their members, who have a say in how the institution is managed. They often offer lower fees, better interest rates, and a focus on serving the financial needs of their local communities. Membership is typically based on certain eligibility requirements, such as location, employer, or membership in an affiliated organization. Credit unions in North Carolina are regulated by the North Carolina Credit Union Division and the National Credit Union Administration (NCUA).
What are some common challenges faced by employees working at credit unions in North Carolina?
Employees at credit unions in North Carolina often navigate the challenge of balancing personalized member service with regulatory compliance and operational efficiency. As member-owned institutions, credit unions prioritize relationship-building and community engagement, which can require adapting to a diverse range of member needs. Additionally, staff may need to stay current with evolving financial regulations and technology, ensuring they provide accurate information and secure transactions. Collaboration with colleagues across departments is common to deliver holistic financial solutions and maintain high service standards.
What are the key skills and qualifications needed to thrive as a Credit Union Member Services Representative, and why are they important?
To thrive as a Credit Union Member Services Representative, you need strong customer service skills, cash handling experience, and a high school diploma or equivalent. Familiarity with banking software, financial products, and compliance regulations is typically required. Excellent communication, attention to detail, and problem-solving abilities help build trust and resolve member inquiries efficiently. These skills are crucial for maintaining member satisfaction, ensuring accurate transactions, and supporting the credit union's reputation for personalized service.
What is the difference between Credit Unions Nc vs Loan Officer?
| Aspect | Credit Unions Nc | Loan Officer |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; some roles may need relevant certifications | Requires a high school diploma; often benefits from finance or banking certifications |
| Work Environment | Credit union branches, customer service settings, administrative offices | Bank branches, lending departments, client meetings |
| Industry Usage | Used within credit unions for member services and financial advising | Used across banks and lending institutions to evaluate and approve loans |
Both Credit Unions Nc and Loan Officers work within the financial industry, focusing on member or client services. While Credit Unions Nc primarily handle a range of financial products and member relations, Loan Officers specialize in evaluating and processing loan applications. Understanding these differences helps job seekers identify the right career path in the financial sector.
What are popular job titles related to Credit Unions Nc jobs in Riverside, CA?
For Credit Unions Nc jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Credit Unions Nc jobs in Riverside, CA look for?
The top searched job categories for Credit Unions Nc jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Credit Unions Nc jobs?
Cities near Riverside, CA with the most Credit Unions Nc job openings:
Service Delivery Representative III
Tustin, CA • On-site
Schoolsfirstfcu
Part-time
Re-posted 2 days ago
Job description
We're always looking for diverse, talented, service-oriented people to join our exceptional team.
Service Delivery Representative IIIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$24.56 - $35.62Scheduled Weekly Hours:
20We are excited to share that SchoolsFirst FCU is hosting a HIRING EVENT for part-time (20-30 hours) Service Delivery Representative III positions for our Tustin Contact Center.
If selected, you will have the opportunity to connect with our recruiters and be considered to join our Dream Team! Interviews will be conducted by appointment only.
Our hiring event will begin August 24, 2026, through September 4, 2026. If you or someone you know is ready to take that next step and join a culture of excellence, then we invite you to apply below.
What You'll Be Doing
To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are unsure how to proceed, and to be there for them when other channels are unable to support their needs. Our job is to be ready and willing to consistently provide World-Class Personal Service on each and every contact.
- Handle Member inquiries by leveraging knowledge and resources about various different products, services, processes, procedures, and policies. Navigate the internal support website to provide solutions and drive calls efficiently. Identify and collaborate with the appropriate support departments to ensure timely resolution of issues.
- Suggest ways that our Members can easily access and manage their accounts. Proactively identify ways to help make their lives easier by sharing the benefits of different channels to increase convenience, ease of use, efficiency, or any additional assistance our Member may need. Understand which benefits are important to our Members and suggest personalized options for Members to better access and manage their accounts.
- Perform account transactions and requests with accuracy, ensure your Members' needs are met by clearly answering all their questions, and seeking out assistance as needed.
- Maintain the confidentiality of Credit Union and Member records.
- Protect the security of our Members' accounts by properly identifying Members and listening for indications of Member impersonators and/or fraudsters before conducting transactions.
- Work independently while fostering strong team relationships by sharing knowledge, resources, trends, and best practices with teammembers.
- Navigate various technology systems, work with multiple computer screens, and adapt to evolving software and technology enhancements.
- Perform advanced research on Member accounts with problem-solving to identify and correct Member concerns with following-through to resolution.
- In-depth knowledge of our products and services to make recommendations which may be of benefit to our Members. Explain benefits in a manner that supports Member understanding and includes promotions and financial education resources.
- Effectively de-escalate calls using care, compassion, and empathy to provide options and seek guidance from specialty departments or advanced support.
- Works independently to problem solve, take initiative, use good judgement for decision making within prescribed limits.
- Advocate for Members with an ability to uncover and understand the true need being expressed, to evaluate and propose viable resolution.
- Assist with department projects, support service initiatives, creating training resources, and provide improvement opportunities for processes or functions.
- Serve as a mentor for new teammembers by providing peer coaching and beneficial feedback, sharing best practices, assisting with training, modeling the way, and actively recognizing others.
- Areas of Responsibility:
- Advanced knowledge of account fraud transactions
- Dispute and fraud card claim intake
- Advanced knowledge of credit card functions, interfacing with multiple complex systems.
- Advanced knowledge of debit card functions, interfacing with multiple complex systems.
- Advanced loan account maintenance and recommendations
- Set up and revise electronic payments
- Set up/revise/cancel ACH payments
- Advanced knowledge of specialty products, i.e., Summer Saver, Paycheck Planner, and share certificates
- Advanced knowledge of retirement products
- Facilitate account vesting changes
- Verify Membership eligibility
- Awareness of legal processes, i.e., levies, subpoenas, escheat, fiduciary accounts, etc.
- Advanced knowledge of NCUA share insurance coverage
- Provide next level support for SDR I and SDR II teammembers
- Ability to process international and domestic wire transfers
- Ability to process Secure Message correspondence
- Advanced technical knowledge with eServices and Chat channels, to include troubleshooting, assisting with Zelle and other electronic money transfer systems.
Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Qualifications
- High School Diploma or GED required
- 3-5 years of prior related experience required
Knowledge, Skills, and Abilities
- Essential communication skills include empathizing, being engaging, focused, and attentive, using reflective listening, and asking open-ended questions to build connections and be a trusted advisor
- Listens without interrupting
- Asks questions to clarify and verify information
- Recaps transaction to ensure understanding
- Identifies essential information
- Enters information quickly
- Displays expected level of accuracy
- Summarizes transaction clearly and concisely
- Uses correct terminology
- Problem-solving skills
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.