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Credit Union Collection Manager Jobs in Florida (NOW HIRING)

MPS Credit Union

Recovery Solutions Specialist

Miami, FL

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description MPS Credit Union is seeking a dedicated, detail-oriented, and service/member-focused ... Manage repossessions, including sending notices, coordinating sales, and reporting to credit ...

SCCU

Manager, Credit Reporting

Melbourne, FL · Hybrid

$99K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951 ... As a Manager, Credit Reporting in our Melbourne Headquarters Credit Reporting department, you'll ...

SCCU

Manager, Credit Reporting

Melbourne, FL · On-site

$99K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951 ... As a Manager, Credit Reporting in our Melbourne Headquarters Credit Reporting department, you'll ...

SCCU

Manager, Credit Reporting

Melbourne, FL · On-site

$99K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951 ... As a Manager, Credit Reporting in our Melbourne Headquarters Credit Reporting department, you'll ...

Trax Credit Union

Assistant Branch Manager

Temple Terrace, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description At Trax Credit Union, we exist to move people forward. We are committed to creating a ... Partner with the Branch Manager to keep daily operations running seamlessly across teller, member ...

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Credit Union Collection Manager information

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.

What are popular job titles related to Credit Union Collection Manager jobs in Florida?

For Credit Union Collection Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Credit Union Collection Manager jobs in Florida look for?

The top searched job categories for Credit Union Collection Manager jobs in Florida are:

What cities in Florida are hiring for Credit Union Collection Manager jobs?

Cities in Florida with the most Credit Union Collection Manager job openings:

Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Florida as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 100% In-person job distribution.

Recovery Solutions Specialist

MPS Credit Union

Miami, FL

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description

MPS Credit Union is seeking a dedicated, detail-oriented, and service/member-focused Recovery Solutions Specialist to join our team at our Main Office.


As a Recovery Solutions Specialist, you'll be essential in helping our credit union maintain financial wellness through effective recovery of delinquent loan/accounts, while upholding our values of compassion, fairness, and exceptional member service. This role involves proactive member contact, accurate documentation, skip tracing, processing claims, and coordinating repossessions while maintaining excellent member service.


Apply to MPS Credit Union! A supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.


The ideal candidate will be responsible for:

  • Monitor overdue loans and accounts, contacting members to collect payments.
  • Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat.
  • Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
  • Maintain accurate records of collections, repossessions, and account activity.
  • File and manage insurance claims and respond to member credit disputes.
  • Work with credit counseling agencies and track bankruptcy or garnishment actions.
  • Process payments, loan extensions, and account updates according to policy.
  • Assist members with loan issues, disputes, and account questions professionally.
  • Promote and explain credit union products and services to members.
  • Ensure all actions comply with policies, legal requirements, and internal guidelines.

Note:
This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.


About Us:

MPS Credit Union was created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to "provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey." Our work environment includes:

  • A workplace of diversity and inclusion
  • Employee empowerment
  • On-the-job training
  • Company perks - Recognitions and Rewards
  • Growth and Developmental opportunities
  • Clear purpose and meaningful work
  • Health and Wellness benefits | Full Time team members

Benefits:

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • On-the-job training
  • Opportunities for advancement
  • Paid sick time
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance


Requirements

  • Strong communication and negotiation skills.
  • Ability to manage high call volume effectively.
  • Detail-oriented with excellent documentation and organizational skills.
  • Knowledge of repossession, collections, bankruptcy, and insurance claim procedures.
  • Proficient in skip tracing tools such as Accurint.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Familiarity with credit bureau disputes (E-Oscar) and collection systems

Experience:

  • Customer service: 2 years (Required)
  • Collections: 1 year (Required)
  • Negotiation: 1 year (Required)
  • Banking: 1 year (Preferred)
  • Financial services: 1 year (Preferred)
  • Call center: 1 year (Preferred)

Language:

  • English and Spanish at a professionally fluent level (Required)

Work Location: In person

Apply