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Credit Coach Jobs (NOW HIRING)

Truist Inc

Credit Support Officer I/II

Orlando, FL

Provides exceptional credit coaching on products, policies, and processes for the banker and consultative calls with the bankers and clients. Assist with credit related client questions and ...

Truist

Credit Support Officer I/II

Orlando, FL · On-site

Essential Duties and Responsibilities: 1. Provides exceptional credit coaching on products, policies, and processes for the banker and consultative calls with the bankers and clients. Assist with ...

Truist

Credit Support Officer I/II

Orlando, FL

Essential Duties and Responsibilities: 1. Provides exceptional credit coaching on products, policies, and processes for the banker and consultative calls with the bankers and clients. Assist with ...

Operation Hope

Financial Wellbeing Coach, Credit

Miami, FL · On-site

$58.66K - $61K/yr

Financial Wellbeing Coach - Credit & Money Management DEPARTMENT: HOPE Program Operations ACCOUNTABILITY: Reports to Director of Operations ABOUT OPERATION HOPE: Operation HOPE is a non-profit ...

City National Bank

Credit Lead

Irvine, CA · On-site

$141.83K - $263.41K/yr

Depending on the team structure, the Credit Lead may have direct reports-regardless of reporting line, the Credit Lead is expected to coach and train colleagues at various levels in the Credit ...

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How much do credit coach jobs pay per hour?

As of May 29, 2026, the average hourly pay for credit coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Coach, and why are they important?

To thrive as a Credit Coach, you need a solid understanding of personal finance, credit reporting, and debt management, often backed by experience in financial counseling or related certifications. Familiarity with credit analysis tools, budgeting software, and credit bureau systems is typically required. Strong interpersonal skills, patience, and the ability to communicate complex financial concepts clearly help build trust and motivate clients. These skills are crucial for effectively guiding individuals toward improved credit health and long-term financial stability.

What are some typical challenges Credit Coaches face when helping clients improve their credit scores?

Credit Coaches often encounter clients who are discouraged or overwhelmed by their financial situation. A common challenge is educating clients about complex credit terms and helping them develop realistic, actionable plans for debt repayment and credit improvement. Coaches must balance empathy with accountability, guiding clients to make sustainable changes while navigating diverse backgrounds and financial histories. Collaboration with other financial professionals may also be necessary to provide comprehensive support.

What is a Credit Coach?

A Credit Coach is a financial professional who helps individuals understand, manage, and improve their credit. They provide personalized advice on topics like building credit, repairing poor credit, managing debt, and understanding credit reports and scores. Credit Coaches also educate clients on best practices for maintaining good credit health and may assist in creating action plans to achieve specific financial goals. Their guidance can be valuable for those looking to qualify for loans, lower interest rates, or simply gain better control over their financial future.

What is the difference between Credit Coach vs Credit Counselor?

AspectCredit CoachCredit Counselor
CertificationsGenerally no specific certifications required, but certifications like NCCO can be beneficialOften required to have certifications such as NCC or AFC
Work EnvironmentPrivate coaching sessions, online or in-person, focusing on financial habitsNon-profit or credit counseling agencies, providing group or individual sessions
Employer & Industry UsageFinancial coaching firms, personal finance companies, or independent consultantsNon-profit credit counseling agencies, government programs

While both Credit Coaches and Credit Counselors help individuals improve their financial health, Credit Coaches typically focus on personalized financial habits and goal setting without necessarily providing debt management plans. Credit Counselors often work within agencies to offer debt repayment strategies and credit education. The roles overlap in client education but differ in scope and setting.

More about Credit Coach jobs
What job categories do people searching Credit Coach jobs look for? The top searched job categories for Credit Coach jobs are:
Credit Coach jobs near you
Infographic showing various Credit Coach job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Credit Support Officer I/II

SunTrust Investment Services, Inc.

Orlando, FL • On-site

Other

Posted 6 days ago

Job description

Direct To Consumer Credit Support Officer

The Direct to Consumer Credit Support Officer position is primarily responsible for acting as lending experts and partners to the Retail bankers and clients. This position requires in-depth knowledge of consumer lending and related products. Credit Support Officers must have the ability to resolve all Consumer lending inquiries and identify and analyze complex issues and consistently strive to provide Perfect Client Experience throughout the process for both internal and external clients.

Essential Duties and Responsibilities:

1. Provides exceptional credit coaching on products, policies, and processes for the banker and consultative calls with the bankers and clients. Assist with credit related client questions and facilitate an efficient and easy client interaction to obtain needed credit documents. Provide credit support with digital origination in the absence of a branch lender. Acts as the liaison for Truist distribution channels which includes Retail & Premier/Affluent teammates as well as external clients. 2. Understand and justify situations that would warrant policy exceptions to policy and procedures based on compensating factors. 3. Validate and clear fraud alerts provided by the credit bureau and handle other risk mitigation efforts while reducing banker and underwriter involvement to efficiently and effectively process credit requests. 4. Assist with securities related activities such as asset vetting or distributions. 5. Work expiring line leads and provide client outreach.

Qualifications:

Required Qualifications:

1. Bachelor's degree or equivalent education and related training or experience 2. Safe Act Eligible/Certified - Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements 3. At least five years of relevant banking experience 4. Proficiency in credit underwriting analysis, problem-solving, collaborative negotiations, and risk management 5. Excellent interpersonal, verbal, and written communication skills

Preferred Qualifications: 1. Bachelor's degree in accounting, business or equivalent education, and related training 2. Experience in credit administration, risk management, complex retail/small business underwriting analysis, and relationship management 3. Knowledge of bank's operations, systems, compliance, and regulatory issues

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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