We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in ...
We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in ...
We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in ...
We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in ...
We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in ...
We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in ...
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Quick apply
Credit Card management - Add/Delete employees, validate all charges are authorized, and enter all charges into software, maintain credit card balance/payments to have available credit, reconcile ...
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Credit Card Manager information
See Wisconsin salary details
$25.7K - $35.2K
17% of jobs
$37.8K is the 25th percentile. Wages below this are outliers.
$35.2K - $44.7K
29% of jobs
The median wage is $53K / yr.
$44.7K - $54.2K
4% of jobs
$54.2K - $63.7K
5% of jobs
$63.7K - $73.2K
9% of jobs
$73.2K - $82.7K
8% of jobs
$86.5K is the 75th percentile. Wages above this are outliers.
$82.7K - $92.2K
8% of jobs
$92.2K - $101.7K
11% of jobs
$101.7K - $111.2K
6% of jobs
$111.2K - $120.7K
2% of jobs
$120.7K - $130.2K
1% of jobs
$25.7K
$68.3K
$130.2K
How much do credit card manager jobs pay per year?
What are the key responsibilities of a credit card manager?
A Credit Card Manager is responsible for overseeing the development and management of credit card products, monitoring portfolio performance, and implementing strategies to drive growth and minimize risk. This often includes analyzing data reports, collaborating with marketing, underwriting, and compliance teams, and resolving escalated customer concerns. They may also be involved in setting credit policies, ensuring regulatory compliance, and introducing product enhancements. This multifaceted role offers the opportunity to work closely with various departments and provides valuable experience for those interested in advancing to senior leadership positions within the financial services industry.
What are the key skills and qualifications needed to thrive as a credit card manager?
To thrive as a Credit Card Manager, you need strong analytical skills, knowledge of credit risk assessment, financial regulations, and generally a bachelor's degree in finance or a related field. Familiarity with customer relationship management (CRM) software, credit scoring systems, and regulatory compliance tools is often required. Excellent communication, leadership, and problem-solving abilities help you excel when coordinating cross-functional teams and addressing customer issues. These skills ensure effective portfolio management, risk mitigation, and the growth of credit card products in a competitive market.
What is a credit card manager?
A Credit Card Manager oversees the development, management, and performance of a company's credit card products and services. They analyze market trends, set pricing and rewards strategies, ensure regulatory compliance, and enhance customer experience. Additionally, they collaborate with marketing, risk management, and customer service teams to drive cardholder engagement and profitability. Their role is crucial in maximizing portfolio growth while minimizing risk and fraud.
Landmark Credit Union rating
9.0
Based on 13 frontline employees who took The Breakroom Quiz
Job description
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
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