ZipRecruiter

Log In

1

Credit Card Customer Service Jobs in Oregon (NOW HIRING)

Canby Builders Supply

Retail Customer Service/Cashier

Canby, OR · On-site

$13.50 - $17.75/hr

... credit card and charge account POS transactions. · Provide excellent customer service. · Provide a receipt to customers for all transactions entered into the POS system. · Process cash, credit ...

UMB Financial

Consumer Card Product Manager

OR · On-site +1

Provide support to partners and assist with customer servicing inquiries, concerns and issues ... At least 2 years of Consumer Credit Card and/or Debit Card experience. * Experience with digital ...

US Bank

Credit Dispute Specialist - Fidelity

Gresham, OR · On-site

$20 - $24.38/hr

... credit card dispute cases while managing a daily inventory of work. Responsibilities include ... customer service, and adapt quickly to changing business needs. Basic Qualifications - High school ...

Domino's Pizza

Customer Service Rep

Saint Helens, OR · On-site

$17.75 - $24.25/hr

Customer service reps are responsible for making pizzas, helping customers, handing out orders ... Qualifications you will need to get a food handlers card, be available to work between 4-10 pm ...

next page

Showing results 1-20

All JobsCredit Card Customer Service JobsCredit Card Customer Service Jobs in Oregon

Credit Card Customer Service information

See Oregon salary details

$13

$24

$34

How much do credit card customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for credit card customer service in Oregon is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.

What is a credit card customer service?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the typical daily responsibilities of a credit card customer service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

What are the key skills and qualifications needed to thrive in credit card customer service, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the most commonly searched types of Credit Card Customer Service jobs in Oregon?

The most popular types of Credit Card Customer Service jobs in Oregon are:

What are popular job titles related to Credit Card Customer Service jobs in Oregon?

For Credit Card Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Credit Card Customer Service jobs in Oregon look for?

The top searched job categories for Credit Card Customer Service jobs in Oregon are:

What cities in Oregon are hiring for Credit Card Customer Service jobs?

Cities in Oregon with the most Credit Card Customer Service job openings:

Credit Card Customer Service jobs near you
Infographic showing various Credit Card Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,003 per year, or $24.5 per hour.

Contact Center Representative - Credit Cards

OnPoint Community Credit Union

Portland, OR • On-site

$18.75 - $24.50/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Handle inbound credit card calls to assist members with inquiries, troubleshooting, and account problems.

  • Provide support on credit card services, including disputes and digital banking setup and troubleshooting.

  • Contribute to team efforts by collaborating, making recommendations, and assisting in training new employees.

Job description

JOB SUMMARY
Our Contact Center team is located at the Clackamas Operations Center and are the first line of communication with our Members who call in for a variety of questions, transactions, and other financial services and needs. Through an interactive, responsive, and consultative approach, Credit Card Representatives are responsible for effectively handling in-bound credit card calls with extraordinary Customer Service, providing support on all credit card inquiries and maintenance, including disputes.
The Credit Card Representative must have a comprehensive understanding of Credit Union policies and procedures, and all credit card services in order to assist members with their inquiries. This position will have a focus on additional credit card problem-solving, providing solutions and education for members. A firm understanding of credit card systems, including vendor platforms, is critical.
ESSENTIAL FUNCTIONS
  • Effectively communicate with members and colleagues on general and complex credit card inquiries, troubleshooting requests, bringing appropriate resolution to account problems, and skillfully use customer service skills to find solutions and answers to inbound calls.
  • Effectively handle high inbound call volume while representing the Credit Union in a friendly and professional manner while providing exceptional customer service to Member by welcoming callers in a polite, friendly, and professional manner. Continue great customer service throughout the call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers' needs are fulfilled.
  • Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service. Able to assist credit card members with digital banking set up and troubleshooting.
  • Is knowledgeable of and adheres to established policies, procedures, processes, and exercises appropriate approval authority.
  • Meets established goals set by Contact Center Manager.
  • Contributes to a sense of teamwork and purpose within the department through collaboration and making informed recommendations/decisions on credit card topics.
  • Provides ideas and input for increasing operational efficiencies by streamlining processes and/or recognizing inefficient use of time/effort and outdated tasks.
  • May perform outbound calling.
  • May assist in training new and existing employees, in conjunction with the Contact Center Management and Training Department.
  • Other responsibilities as assigned.

KNOWLEDGE, SKILLS & COMPETENCIES
  • Strong verbal and written communication skills, ability to clearly document changes in procedures
  • Solid understanding of financial institution operations policies, procedures, and applicable regulation
  • Strong understanding in practical application of member-related credit card functions and inter-related systems that affect member's credit card experience
  • Ability to make decisions in circumstances that may not be well defined; being adaptive when necessary
  • Collaborative team-mentality combined with critical thinking; empowered to provide input
  • Strong desire and willingness to learn

QUALIFICATIONS
  • High school diploma or equivalent required
  • 3-years experience in a direct customer facing role required
  • 3-years demonstrated success in a member servicing role required
  • 3 years experience with credit union systems and functions
  • 2-year experience with credit card systems and functions preferred
  • Understanding of RegZ dispute cycles preferred

PHYSICAL REQUIREMENTS
  • Travel required for on-site training in Clackamas and NW Portland

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Apply