Collection Manager 100% remote
Laval, QC · On-site
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
Collection Manager 100% remote
Laval, QC · On-site
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
Collection Manager 100% remote
Laval, QC · On-site +1
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
Collection Manager 100% remote
Laval, QC · On-site +1
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
Collection Manager 100% remote
Laval, QC · On-site +1
... Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
Collection Manager 100% remote
Laval, QC · On-site +1
... Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
Collection Manager 100% remote
Montreal, QC · On-site +1
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
New
Collection Manager 100% remote
Montreal, QC · On-site +1
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to ... Must be well-versed with credit and collection practices preferably in an operation oversight ...
New
Identify and mitigate revenue leakage risks , including billing gaps, disputes, unapplied cash, credit exposure, and delayed collections. * Partner cross-functionally with Account Management, Sales ...
Identify and mitigate revenue leakage risks , including billing gaps, disputes, unapplied cash, credit exposure, and delayed collections. * Partner cross-functionally with Account Management, Sales ...
The successful candidate must have a minimum of 3 years of hands-on experience in managing ... Monitoring credit performance and ensuring the client operates and maintains the account within the ...
The successful candidate must have a minimum of 3 years of hands-on experience in managing ... Monitoring credit performance and ensuring the client operates and maintains the account within the ...
The successful candidate must have a minimum of 3 years of hands-on experience in managing ... Monitoring credit performance and ensuring the client operates and maintains the account within the ...
The successful candidate must have a minimum of 3 years of hands-on experience in managing ... Monitoring credit performance and ensuring the client operates and maintains the account within the ...
Manager, Billing
Montreal, QC · Hybrid
... collections performance according to quality and productivity standards Oversee credit adjudication process Critical Qualifications Degree in business administration, finance, mathematics, or CPA ...
Manager, Billing
Montreal, QC · Hybrid
... collections performance according to quality and productivity standards Oversee credit adjudication process Critical Qualifications Degree in business administration, finance, mathematics, or CPA ...
... manage collections professionally Apply customer payments (cheques, wires, EFTs) and reconcile ... credit memos and account adjustments with proper approvals Reconcile AR sub-ledger to the general ...
... manage collections professionally Apply customer payments (cheques, wires, EFTs) and reconcile ... credit memos and account adjustments with proper approvals Reconcile AR sub-ledger to the general ...
Monitor customer accounts, follow up on outstanding balances, and manage collections professionally ... Prepare and process credit memos and account adjustments with proper approvals * Reconcile AR sub ...
New
Monitor customer accounts, follow up on outstanding balances, and manage collections professionally ... Prepare and process credit memos and account adjustments with proper approvals * Reconcile AR sub ...
New
Monitor customer accounts, follow up on outstanding balances, and manage collections professionally ... Prepare and process credit memos and account adjustments with proper approvals * Reconcile AR sub ...
Monitor customer accounts, follow up on outstanding balances, and manage collections professionally ... Prepare and process credit memos and account adjustments with proper approvals * Reconcile AR sub ...
Monitor customer accounts, follow up on outstanding balances, and manage collections professionally ... Prepare and process credit memos and account adjustments with proper approvals * Reconcile AR sub ...
New
Monitor customer accounts, follow up on outstanding balances, and manage collections professionally ... Prepare and process credit memos and account adjustments with proper approvals * Reconcile AR sub ...
New
To learn more about CIBC, please visit CIBC.com What You'll Be Doing You'll be joining CIBC's Client Account Management (Collections) Department as a Credit Counsellor and makinga real difference for ...
To learn more about CIBC, please visit CIBC.com What You'll Be Doing You'll be joining CIBC's Client Account Management (Collections) Department as a Credit Counsellor and makinga real difference for ...
To learn more about CIBC, please visit CIBC.com What You'll Be Doing You'll be joining CIBC's Client Account Management (Collections) Department as a Credit Counsellor and makinga real difference for ...
To learn more about CIBC, please visit CIBC.com What You'll Be Doing You'll be joining CIBC's Client Account Management (Collections) Department as a Credit Counsellor and makinga real difference for ...
Accounts Receivable Specialist
Montreal, QC · Hybrid
CA$30/hr
Minimum de 1 an d'expérience en comptes recevables, recouvrement, crédit ou collections B2B. * Un ... Manage Accounts Receivable activities and follow up on outstanding payments. * Perform collection ...
New
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Accounts Receivable Specialist
Montreal, QC · Hybrid
CA$30/hr
Minimum de 1 an d'expérience en comptes recevables, recouvrement, crédit ou collections B2B. * Un ... Manage Accounts Receivable activities and follow up on outstanding payments. * Perform collection ...
New
Accounts Receivable Technician
Bois-des-filion, QC · Hybrid
CA$55K - CA$65K/yr
Your responsibilities will include: - Managing customer accounts (opening new accounts, handling complaints, warranties, and promotional credits) - Handling collections, preparing account statements ...
Accounts Receivable Technician
Bois-des-filion, QC · Hybrid
CA$55K - CA$65K/yr
Your responsibilities will include: - Managing customer accounts (opening new accounts, handling complaints, warranties, and promotional credits) - Handling collections, preparing account statements ...
CA$55K - CA$65K/yr
Your responsibilities will include: - Managing customer accounts (opening new accounts, handling complaints, warranties, and promotional credits) - Handling collections, preparing account statements ...
CA$55K - CA$65K/yr
Your responsibilities will include: - Managing customer accounts (opening new accounts, handling complaints, warranties, and promotional credits) - Handling collections, preparing account statements ...
CA$55K - CA$65K/yr
Your responsibilities will include: - Managing customer accounts (opening new accounts, handling complaints, warranties, and promotional credits) - Handling collections, preparing account statements ...
CA$55K - CA$65K/yr
Your responsibilities will include: - Managing customer accounts (opening new accounts, handling complaints, warranties, and promotional credits) - Handling collections, preparing account statements ...
... credit review process, collections, dispute & claim management, and account reconciliations. Duties and Responsibilities: * Follow up on collections & maintain the integrity of the accounts ...
... credit review process, collections, dispute & claim management, and account reconciliations. Duties and Responsibilities: * Follow up on collections & maintain the integrity of the accounts ...
Mission - Manage the full accounts receivable cycle and customer collections. - Enter payments ... credit insurance. - Respond to requests from customers and internal teams and maintain good ...
New
Mission - Manage the full accounts receivable cycle and customer collections. - Enter payments ... credit insurance. - Respond to requests from customers and internal teams and maintain good ...
New
Credit And Collections Manager information
What are the key skills and qualifications needed to thrive as a credit and collections manager, and why are they important?
To thrive as a Credit and Collections Manager, you need expertise in credit risk assessment, financial analysis, and a degree in finance, accounting, or a related field. Familiarity with credit management software, ERP systems, and relevant certifications like the Certified Credit and Collection Professional (CCCP) are highly valued. Strong negotiation, communication, and leadership skills help build positive client relationships and guide team performance. These skills and qualifications are crucial for minimizing financial risk, ensuring timely collections, and maintaining healthy cash flow for the organization.
What is the difference between Credit And Collections Manager vs Credit Analyst?
| Aspect | Credit And Collections Manager | Credit Analyst |
|---|---|---|
| Primary Focus | Oversees credit policies, manages collections, and reduces bad debt | Analyzes credit data to assess risk and determine creditworthiness |
| Required Credentials | Often requires experience in credit management, certifications like CPC or Credit Business Associate | Typically requires a degree in finance, accounting, or related field; certifications like Credit Analyst Certification |
| Work Environment | Management role, overseeing teams in finance or credit departments | Analytical role, working with financial data and credit reports |
| Employer & Industry Usage | Common in finance, banking, and large corporations | Used across finance, lending institutions, and credit agencies |
The Credit And Collections Manager focuses on managing credit policies and collection efforts to minimize losses, while the Credit Analyst evaluates credit data to determine risk levels. Both roles require financial knowledge and may involve similar credentials, but their core responsibilities differ significantly.
What are common challenges a credit and collections manager faces when balancing customer relationships with debt recovery responsibilities?
A Credit and Collections Manager often encounters the challenge of maintaining positive relationships with clients while ensuring timely payments and minimizing bad debt. Balancing assertive collection efforts with empathy and professionalism is key, as overly aggressive tactics can damage long-term business relationships. Managers must also navigate complex cases, such as disputed invoices or financially distressed clients, requiring strong negotiation and problem-solving skills. Effective communication and collaboration with sales, legal, and finance teams are essential to resolve issues efficiently and uphold company policies.
What does a credit and collections manager do?
A Credit and Collections Manager oversees the credit granting process for a business, including assessing creditworthiness of potential clients, setting credit limits, and managing the collection of outstanding invoices. They develop and implement policies to reduce credit risk, improve cash flow, and minimize bad debt. Additionally, they work closely with sales, finance, and legal departments to resolve disputes and ensure timely payments.
What are the most commonly searched types of Credit And Collections jobs in Quebec? The most popular types of Credit And Collections jobs in Quebec are:
What job categories do people searching Credit And Collections Manager jobs in Quebec look for? The top searched job categories for Credit And Collections Manager jobs in Quebec are:
What cities in Quebec are hiring for Credit And Collections Manager jobs? Cities in Quebec with the most Credit And Collections Manager job openings:
Full-time
Re-posted 24 days ago
Job description
This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s. The Collection Manager manages and guides collection supervisors and agents, ensuring compliance with enterprise and regulatory directives while striving to meet collection goals. The Collection Manager reports to the department Director.
- Ensure appropriate staffing levels are maintained through scheduling and recruiting
- Interview potential candidates
- Propose changes of staffing levels to senior management
- Propose incentive programs to senior management
- Identify training needs by completing and reviewing QA audits
- Provide training and coaching geared to improving performance and audit results
- Create and maintain department training material
- Manage vacation schedules to minimize impacts to productivity
- Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and recovery targets are realized
- Communicate and document impactful changes in terms of processes, internal TCR policies and/or client directives to team members and ensure full and successful implementation
- Ensure work plans are executed as designed. Areas of opportunity are to be suggested to upper management and Analytics for consideration.
- Work closely with client(s) and attend required client meetings, presentations, and audits
- Assign and clearly communicate goals and standards
- Provide constructive feedback to Supervisors and Debt Counsellors. Implement Performance Improvement Programs and Corrective Disciplinary action when necessary
- Champion our client’s brand by ensuring professionalism on all interactions and communication
- Mentorship of personnel to develop future management candidates
- Other duties as assigned
- Minimum of 2 years of relevant collection supervisory experience preferred with solid knowledge of credit and collection procedures
- Demonstrated history of successful realization of targets (proof may be requested)
- Able to work full-time hours with a flexible schedule
- Able to work remotely and on-site and occasionally attend local offsite client meetings
- Able to solve problems effectively and creatively
- Excellent analytical, communication and negotiation skills
- High level of professionalism, tact, and empathy
- Ability to manage competing priorities and deadlines
- Able to maintain an objective/non-judgmental position even when talking with clients about emotional/difficult situations
- Adherence to strict security policies/procedures and regulatory requirements both federal and provincial as well as enterprise.
- Must be well-versed with credit and collection practices preferably in an operation oversight capacity
- Good working knowledge of MS Office software
- Excellent leader and mentor with a high level of integrity and ethics
- Must be detailed-oriented and diligent with strong interpersonal skills
- Adept at problem solving and asking probing questions
- Ability to work in a high pace environment
- Ability to achieve performance targets
About Total Credit Recovery
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