Creative Services Manager Jobs in Springfield, MA

Community Manager (Studio Manager) - Musicologie Glastonbury, coming in 2026!

What We’re All About

At Musicologie, we believe music is for everyone and that a great teacher can change a life. We’re a growing network of music studios on a mission to make music lessons a simply delightful experience. We do this by combining our decade of experience, smart technology, and a people-first approach to connect thousands of students with inspiring teachers across the country.

We are a growth-focused company driven by purpose and fueled by the idea that our work should be both meaningful and collaborative. Our team is built on a passion for music, genuine support for our students, and celebrating wins together—from a student nailing their first scale to a packed-out concert. Every team member plays a role in helping our community discover the joy and confidence that comes from making music. And we have a lot of fun while we do it.

Role Overview

• Job Title: Community Manager (We call this role the Community Manager because we are so focused on our communities of students and teachers. But this is a General Manager role.)
• Job Type: Full-Time
• Reports To: Studio Owner
• Location: On-site at the Studio
• Compensation: Starting at $48,000 (based on experience) + Incentive Pay

Your Impact on Our Community

As our Community Manager, you are the central figure and heartbeat of the Musicologie studio. You will be the on-site leader responsible for creating an exceptional and welcoming experience for every student, parent, and teacher who walks through our doors. Your role directly shapes our growth, student satisfaction, and the vibrant, creative community that defines us.

This role is more than management—it’s about building relationships, fostering a love for music, and ensuring our studio is a place where everyone can thrive. You will be instrumental in implementing the Musicologie system, driving the studio's financial performance, and making a real difference in people's lives through music education.

In this role, you will work on:

Studio & Community Experience (40%)

• Serve as the warm, welcoming face of Musicologie, especially during peak after-school hours, ensuring a delightful experience for everyone.
• Act as the primary point of communication for scheduling, policies, and studio events.
• Plan, organize, and conduct inspiring community events, and student concerts.

Growth & Enrollment (30%)

• Manage all new student inquiries via phone, text, and email with prompt and friendly communication.
• Guide new families through the enrollment process, from the first call to scheduling their first lesson in our proprietary system.
• Use Musicologie’s marketing systems to promote the studio and grow our community.

Team Leadership & Development (20%)

• Lead the hiring, onboarding, training, and coaching of our talented music teachers using Musicologie's proven systems.
• Foster a supportive, collaborative, and high-performing team environment.

Studio Operations (10%)

• Oversee all daily operations to keep the studio running smoothly and looking its best.
• Manage studio supplies, materials, and merchandise ordering.
• Handle student payments and ensure data is accurate within our systems.

A Day in the Life:

No two days at Musicologie are quite the same. You might start your day collaborating with the Studio Owner on growth strategies. By the afternoon, you’ll be the energetic hub of the studio, greeting families as they arrive for lessons. You could be on the phone helping a new parent find the perfect teacher for their child, then pivot to coaching a new teacher on our studio policies. Later, you might be putting the finishing touches on plans for the upcoming winter concert.

Your calendar will be full, but fulfilling. You’ll juggle multiple relationships and priorities with a positive attitude, making strategic use of your time to hit both community and business goals. You'll be part of a culture that's creative, high-energy, and focused on growth—for our students and for each other.

This Role Might Be a Good Fit For You If You:

• Are genuinely excited to help people and believe music has the power to change lives.
• Are a natural leader who knows how to build trust and motivate a diverse team of creative individuals.
• Are an expert communicator who shines in person, over the phone, and in writing.
• Thrive in a dynamic environment and are a master of multitasking, able to switch from a sales call to a student issue to event planning with grace and a cool head.
• Are highly organized, detail-oriented, and take pride in seeing projects through to completion.
• Have experience in a customer-facing role like sales, hospitality, or customer service where building relationships is key.
• Are tech-savvy and comfortable learning new systems, including our proprietary studio management software, Slack, and Google Workspace.
• Enjoy being the go-to person and are motivated by seeing a community and business grow.
• Are able to work afternoon and evening hours (when our studio is buzzing with activity) and occasional weekends for events.

What's In It For You?

• Competitive Pay & Benefits: We offer a starting salary of $48,000 (based on experience), plus incentive pay and available health benefits.
• Paid Time Off: We believe in work-life balance and provide paid time off.
• The Gift of Music: A truly unique perk—free music lessons for you or your family members.
• A Culture of Growth: We provide comprehensive paid on-the-job training and operate in an exciting, supportive company culture centered around music and creativity.

Working Conditions:

• This is an on-site role at the studio.
• Typical hours are 12:00 PM - 8:00 PM, Monday - Friday, with a required presence during peak lesson hours (approximately 3:30 PM - 7:30 PM).
• Some weekend hours are required to host and manage studio events and concerts.

Our Process & Next Steps

We are committed to building a team that reflects our values and supports our mission. After you apply, our team will review your materials and reach out if your background and experience align with the role. Our process typically includes a first-round interview to learn more about you, followed by a second-round conversation with the Studio Owner.

To apply, please submit:

1. A letter introducing yourself and sharing why you're passionate about this role.

2. Your resume.

Musicologie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.