Crafty Chicago Jobs (NOW HIRING)

Crafty Beaver , a Nation’s Best Holdings, LLC company, is seeking candidates for our

Floor Supervisor position at our Chicago, IL location on Lawrence.  

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

• Support daily store operations by supervising assigned departments or areas of the floor, ensuring tasks are completed efficiently and in accordance with company policies
• Lead by example in delivering excellent customer service and reinforcing service standards with team members
• Supervise, direct, and support associates during shifts, including task delegation, break coverage, and workflow coordination
• Assist with training new hires and provide ongoing coaching to reinforce job expectations, safety practices, and customer service skills
• Oversee merchandising and inventory activities within assigned areas, including restocking, facing, and maintaining product presentation
• Monitor inventory levels in assigned departments and communicate replenishment or discrepancies to management
• Promote and enforce safety policies and procedures, including conducting visual safety checks and addressing hazards promptly
• Handle customer questions, concerns, and complaints at the floor level, escalating issues to management as appropriate
• Support sales initiatives and promotions by ensuring proper execution on the sales floor
• Assist with maintaining store standards related to cleanliness, organization, and overall appearance
• Document operational issues, customer feedback, or employee concerns and report them to store leadership
• Perform additional duties as assigned to support store operations and business needs

• High school diploma or equivalent (required); additional education in retail, business, or leadership is a plus
• Previous experience in a retail or customer-facing environment, with some supervisory or lead experience preferred
• Strong customer service skills with the ability to handle issues professionally and calmly
• Ability to lead, motivate, and support a team in a fast-paced environment
• Basic proficiency with POS systems and common business software
• Strong communication, time-management, and organizational skills
• Ability to work in a physical environment, including standing for extended periods and lifting up to 50 lbs with assistance as needed
• Flexibility to work varying shifts, including evenings, weekends, and holidays
• Detail-oriented with the ability to follow procedures and maintain quality standards
• Positive attitude, adaptability, and willingness to learn and grow within the organization

Teamwork: Our teams work together across departments to deliver a positive experience for customers and support one another on the floor.

Support: Floor Supervisors receive guidance from store leadership and access to regional and corporate support resources.

Autonomy: Supervisors are trusted to manage their areas, make day-to-day decisions, and lead their teams effectively.

Relationships: We believe strong relationships with customers and teammates are the foundation of our success.

Continuous Improvement: We encourage learning, development, and the sharing of best practices across stores and regions.

Efficiency: We focus on consistent processes and smart use of technology to support daily operations.

Growth Mindset: We invest in developing our associates and creating pathways for career growth.

Atmosphere: This is a hands-on role in a practical, team-oriented environment where we work hard and support one another.

Community Service: Our stores and teams are committed to supporting the communities where we live and work.

Safety: We are committed to maintaining a safe and healthy workplace for all associates and customers—safety is always a top priority.