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onsemi

Sr. Customer Quality Manager

San Jose, CA · On-site

The Senior Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer semiconductor quality ...

onsemi

Sr. Customer Quality Manager

San Jose, CA · On-site

The Senior Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer semiconductor quality ...

QuantumClean

Customer Quality Engineer

Hayward, CA

The CQE partners with cross-functional teams to resolve quality issues, support audits and part qualification activities, and drive continuous improvement using data-driven and structured problem ...

Zimmer, Inc.

Quality Engineer II

Warsaw, IN · On-site

$69K - $89K/yr

CQE). In addition you have at least 1 year of relevant work experience. Certified Quality Engineer (CQE) and Medical device, particularly Orthopedic industry, experience preferred. Travel ...

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How much do cqe jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for cqe in the United States is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $38.22 and $55.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cqe position, and why are they important?

To thrive as a Certified Quality Engineer (CQE), you need expertise in quality principles, statistical analysis, problem-solving methods, and a solid engineering background, typically supported by a bachelor's degree in engineering or a related field and the ASQ CQE certification. Familiarity with technical tools such as quality management systems (QMS), Six Sigma methodologies, SPC software, and root cause analysis tools is essential. Strong attention to detail, analytical thinking, and effective communication skills help a CQE excel within cross-functional teams and drive continuous improvement initiatives. These competencies ensure high standards of product quality, regulatory compliance, and overall process efficiency within manufacturing or engineering environments.

What is a CQE job?

A CQE (Certified Quality Engineer) is responsible for ensuring product and process quality in manufacturing or service industries. They apply quality control principles, statistical analysis, and problem-solving tools to improve efficiency and reduce defects. CQEs work closely with design, production, and supplier teams to maintain compliance with quality standards such as ISO 9001 and Six Sigma. Their role often involves root cause analysis, process improvements, and corrective actions to enhance product reliability.

What are some common challenges a Certified Quality Engineer (CQE) faces in their day-to-day work?

Certified Quality Engineers (CQEs) often encounter challenges such as identifying and addressing recurring quality issues, ensuring compliance with strict industry standards, and facilitating effective communication between production teams and management. They frequently need to balance root cause analysis with the urgent demands of production schedules and customer requirements. Navigating rapidly changing project priorities and implementing continuous improvement initiatives can also present hurdles. However, these challenges provide valuable opportunities to develop problem-solving skills, gain cross-functional experience, and make a lasting impact on product quality and organizational success.

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Cqe jobs near you
Infographic showing various Cqe job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $100,970 per year, or $48.5 per hour.
Sr. Customer Quality Manager

Sr. Customer Quality Manager

onsemi

San Jose, CA • On-site

Full-time

Posted yesterday

Onsemi rating

8.0

Company rating: 8.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Job Description
The Senior Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer semiconductor quality requirements and developing customer relationships & partnership alliances. This role can be based in Allen, TX or Scottsdale, AZ
Reporting to the US Customer Quality Director in the US CQE organization, you will be the main focal point and the voice of the customer for semiconductor quality and reliability with Medical/Commercial/Industrial/Automotive customers. You will be the key customer-facing contact to manage customers' quality requirements and develop customer relationships. You will act as the customer quality champion and voice of the customer within onsemi, ensuring customer requirements are understood and met.
The position will require a strong medical device as well as semiconductor quality background, as daily collaboration with Sales, Product & Test Engineering, Product Quality, Central Engineering, Manufacturing & BU Operations is needed.
Responsibilities
  • Be the key customer interface to manage customers' quality requirements and develop customer relationships.
  • Lead customer quality improvement programs for customer KPI improvement (customer KPIs, customer quality card, Customer scorecards via QBRs)
  • Lead cross-functional problem-solving activities and 8D, and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
  • Improve Customer trust factors by listening & reviewing customer voice of concern, reconciling customer Issues & hot items & setting up clear strategies to improve them towards customer satisfaction.
  • Solid Medical Device Quality/Semiconductor Quality/Engineering background
  • Review of Customer Medical Quality Management and improving overall CQE KPIs
  • Be a SME and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed on major customer quality topics.
  • Handle Medical/semiconductor/automotive Customer field returns/8D/FA cases, and audit support.
  • Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
  • Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
  • Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis.
  • Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently.
  • Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse, and customer score card techniques.
  • Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
  • Able to handle customer PCN (Product Change Notices) in a timely manner without impacting on customer quality, form fit and functioning of the device.
  • I am willing to travel both domestically and internationally.

Qualifications
  • Bachelor's/Master's/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
  • 10+ years in a comparable role for medical quality, semiconductor quality, Customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering, or production quality control in the semiconductor industry. Medical device exp. is a plus.
  • Background in customer-facing roles, semiconductor, and/or the Medical Industry, and strategic leadership
  • Hands-on skills in Quality tools and methodologie,s i.e., Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics, and structured problem-solving techniques.
  • Strong technical problem-solving and hands-on skills in quality tools and methodologies, Semiconductor, Medical, and/or automotive, e.g., APQP, ZVEI, AEC, VDA, PPAP, etc.
  • In-depth knowledge of semiconductor device & package failure mechanisms/symptoms.
  • Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
  • Excellent communication, technical writing, and presentation skills.
  • A candidate should have a solid quality/engineering background, along with good teamwork and communication skills across worldwide time zones.

About Us
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
About the Team
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Talent.acquisition@onsemi.com for assistance.

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