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How much do cox communication jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for cox communication in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $18.27 per hour, depending on experience, location, and employer.

What are the most common challenges faced by employees working in customer service roles at Cox Communications, and how are they supported in overcoming them?

Employees in customer service roles at Cox Communications often encounter challenges such as managing high call volumes, resolving complex customer issues, and adapting to frequent technology changes. To support their teams, Cox provides comprehensive training programs, ongoing mentorship, and access to knowledge bases. Team members are encouraged to collaborate and share best practices, and supervisors are readily available to assist with escalations. This supportive environment helps employees develop their problem-solving skills and deliver a high level of customer service.

What are Cox Communication jobs?

Cox Communication jobs are roles offered by Cox Communications, a major telecommunications company in the United States. These positions span various fields, including customer service, sales, technical support, engineering, marketing, and IT. Employees work to provide digital cable television, telecommunications, and home automation services to residential and business customers. Cox Communication jobs often come with benefits, training programs, and opportunities for career advancement. Working at Cox means being part of a team focused on innovation and customer satisfaction.

What is the difference between Cox Communication vs Cable Technician?

AspectCox CommunicationCable Technician
Primary RoleProvides internet, TV, and phone services to customers, including sales, support, and installationInstalls, maintains, and repairs cable TV and internet services at customer locations
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma; technical training or certifications often required
Work EnvironmentOffice-based with fieldwork; customer service focusPrimarily fieldwork; on-site installations and repairs
Employer & IndustryTelecommunications provider, cable and internet servicesTelecommunications and cable service providers

While both roles operate within the telecommunications industry, Cox Communication focuses on providing a range of services including sales, support, and customer service, whereas a Cable Technician primarily handles the installation and maintenance of cable and internet services at customer locations. Understanding these differences can help job seekers identify the right career path within the industry.

What are the key skills and qualifications needed to thrive as a Cox Communications customer service representative, and why are they important?

To thrive as a Cox Communications Customer Service Representative, you need strong communication skills, a high school diploma or equivalent, and experience in customer-facing roles. Familiarity with CRM software, call center systems, and basic troubleshooting tools is typically required. Patience, problem-solving ability, and a positive attitude set top performers apart in managing customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and support the company's reputation for quality service.
What cities are hiring for Cox Communication jobs? Cities with the most Cox Communication job openings:
What states have the most Cox Communication jobs? States with the most job openings for Cox Communication jobs include:
What job categories do people searching Cox Communication jobs look for? The top searched job categories for Cox Communication jobs are:
Cox Communication jobs near you
Infographic showing various Cox Communication job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $39,666 per year, or $19.1 per hour.

Inside Solutions Representative (Cox Business)

Cox Communications, Inc.

Phoenix, AZ • On-site

$17.40 - $26.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Inside Solutions Representative - CCI
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $17.40 - $26.06/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.
Job Description
Building strong business relationships is a marathon, not a sprint. While speed is certainly important in sales, trust and authenticity are earned over time.
We're looking for an Inside Solutions Representative who understands the value of taking the time to do things right. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies - empowering businesses to thrive in an ever-evolving digital landscape.
If you're committed to quality work and are eager to advance your career, we'd love to hear from you.
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
  • A competitive salary and top-notch bonus/incentive plans.
  • A pro-sales culture that honors what salespeople (like you!) contribute to our success.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • A true team environment, with 3-4 days of real-life collaboration in the office.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.

Check out all our benefits.
What You'll Do
You'll focus on offering solutions to new and existing small-to-medium business customers. You'll also create effective strategies for selling bundled services. Here's more on what that'll look like:
  • Handle inbound business customer calls related to new service activation, service upgrades, and account transfers, ensuring a seamless customer experience.
  • Provide overflow support across additional call queues as needed, including assisting with misrouted inquiries to ensure timely resolution.
  • Proactively follow up on sales opportunities, installations, and customer inquiries to ensure timely resolution of issues and a high-quality customer experience.
  • Generate new business leads through proactive outreach and referral requests from existing customers, while cultivating long-term client relationships and building a strong, repeat customer base.
  • Educating customers on installed products, service offerings, billing and charges.
  • Listening to customers to understand their needs and offering tailored solutions.
  • Developing and delivering proposals and presentations based on clients' business needs.
  • Assessing the serviceability of client locations and negotiating pricing, service levels and terms with clients.
  • Collaborating with sales engineers to find appropriate solutions and resolve installation or service issues.
  • Performing ROI assessments to ensure sales profitability.
  • Generating new leads and requesting referrals from existing customers.
  • Working with sales support to complete orders and maintain customer satisfaction and sharing customer insights and feedback with the marketing team.

Who You Are
As a patient and strategic salesperson, you're committed to the long game. You're not just about making a sale - you're about building lasting relationships. You also have the following:
Minimum:
  • 5 years of experience in a related field; or a high school diploma/GED with 3 years of experience; or an associate degree, a bachelor's degree or certification in a related discipline.
  • Proficiency with computers and common business software.

Preferred:
  • 2+ years of sales experience with a proven track record of meeting quotas.
  • 2 +years of experience selling over the phone.
  • 6+ months of experience selling telecommunications products and services.
  • An associate degree or technical certification in a related discipline.

Ready to grow your sales career at Cox? Apply today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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