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$8

$18

How much do cox communication jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for cox communication in Ohio is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $17.36 per hour, depending on experience, location, and employer.

What are the most common challenges faced by employees working in customer service roles at Cox Communications, and how are they supported in overcoming them?

Employees in customer service roles at Cox Communications often encounter challenges such as managing high call volumes, resolving complex customer issues, and adapting to frequent technology changes. To support their teams, Cox provides comprehensive training programs, ongoing mentorship, and access to knowledge bases. Team members are encouraged to collaborate and share best practices, and supervisors are readily available to assist with escalations. This supportive environment helps employees develop their problem-solving skills and deliver a high level of customer service.

What are Cox Communication jobs?

Cox Communication jobs are roles offered by Cox Communications, a major telecommunications company in the United States. These positions span various fields, including customer service, sales, technical support, engineering, marketing, and IT. Employees work to provide digital cable television, telecommunications, and home automation services to residential and business customers. Cox Communication jobs often come with benefits, training programs, and opportunities for career advancement. Working at Cox means being part of a team focused on innovation and customer satisfaction.

What is the difference between Cox Communication vs Cable Technician?

AspectCox CommunicationCable Technician
Primary RoleProvides internet, TV, and phone services to customers, including sales, support, and installationInstalls, maintains, and repairs cable TV and internet services at customer locations
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma; technical training or certifications often required
Work EnvironmentOffice-based with fieldwork; customer service focusPrimarily fieldwork; on-site installations and repairs
Employer & IndustryTelecommunications provider, cable and internet servicesTelecommunications and cable service providers

While both roles operate within the telecommunications industry, Cox Communication focuses on providing a range of services including sales, support, and customer service, whereas a Cable Technician primarily handles the installation and maintenance of cable and internet services at customer locations. Understanding these differences can help job seekers identify the right career path within the industry.

What are the key skills and qualifications needed to thrive as a Cox Communications customer service representative, and why are they important?

To thrive as a Cox Communications Customer Service Representative, you need strong communication skills, a high school diploma or equivalent, and experience in customer-facing roles. Familiarity with CRM software, call center systems, and basic troubleshooting tools is typically required. Patience, problem-solving ability, and a positive attitude set top performers apart in managing customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and support the company's reputation for quality service.
What are popular job titles related to Cox Communication jobs in Ohio? For Cox Communication jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Cox Communication jobs in Ohio look for? The top searched job categories for Cox Communication jobs in Ohio are:
What cities in Ohio are hiring for Cox Communication jobs? Cities in Ohio with the most Cox Communication job openings:
Cox Communication jobs near you
Infographic showing various Cox Communication job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $37,710 per year, or $18.1 per hour.

Fleet Client Services & Billing Specialist II

Cox Communications, Inc.

Columbus, OH • On-site

$18.17 - $27.31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Fleet Client Services Specialist II

Management Level

Individual Contributor

Flexible Work Option 

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly pay rate is $18.17 - $27.31/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01.

Job Description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleetis the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleetis currently hiring a Fleet Services & Billing Specialistto support the growth of the company.

Duties & Responsibilities:

  • Assist with the billing process in all markets in area.

  • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
  • Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
  • Providing excellent customer service for all internal and external customer calls
  • Be professional and establish positive customer rapport
  • Obtain customers approval for all repairs and services to be performed
  • Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
  • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
  • Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
  • Continuously develop and improve company capabilities in Dispatching and Service Scheduling
  • Additional duties and special projects as assigned

Requirements:

  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
  • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
  • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
  • Excellent organizational skills and the ability to balance a variety of tasks.
  • Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
  • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent problem-solving skills
  • Highly organized with exceptional follow-through abilities

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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