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Empowered Pathways is seeking a part-time Madison County Court Coordinator to support court-connected mediation, petition assistance, and case coordination in Madison County.

The Court Coordinator will serve as a consistent Empowered Pathways presence within the Madison County court system, working directly with court personnel, mediation participants, volunteers, and community partners. The position will initially receive extensive training and, as skills and experience develop, will be expected to independently manage and mediate a Madison County caseload.

Schedule

This is a part-time, 21-hour-per-week position consisting of three 7-hour workdays.

• Monday and Tuesday: In-person court coverage in Madison County
• Third workday: Case management, participant follow-up, documentation, meetings, and related program responsibilities
• Typical hours are 8:30 AM-4:00 PM with a 30-minute unpaid meal break. Court-day hours may vary slightly based on the needs and schedule of the court.
• During the first 90 days, the third workday will normally be Wednesday in the Empowered Pathways office in Utica.
• Following successful completion of the introductory period, the third workday may generally be completed remotely and may be moved to another mutually agreeable weekday.
• Approximately once per month, the employee will attend an in-person Friday staff meeting in Utica. Friday will ordinarily replace the employee's third workday that week.

Primary Responsibilities

• Maintain a professional and consistent Empowered Pathways presence in Madison County courts.
• Provide petition assistance to court users in accordance with established procedures and program requirements.
• Assist individuals with understanding and completing applicable court forms and procedural requirements while maintaining appropriate boundaries between procedural assistance and legal advice.
• Receive and coordinate court-connected mediation referrals.
• Conduct participant outreach, intake, case screening, scheduling, and follow-up.
• Maintain accurate and timely case records and required program documentation.
• Communicate effectively with judges, clerks, attorneys, court personnel, participants, volunteer mediators, and referral partners.
• Identify safety or appropriateness concerns and consult with experienced staff as needed.
• Participate in case consultation, supervision, staff meetings, and ongoing professional development.
• Following completion of required training and demonstration of readiness, carry an independent Madison County caseload and serve as a primary mediator in appropriate cases.
• Coordinate with trained volunteer mediators who may serve as secondary or co-mediators.
• Support accurate program reporting, quality assurance, and contract compliance.

Training and Professional Development

Prior mediation experience is not required. Empowered Pathways will provide extensive training and support, which may include:

• Mediation fundamentals
• Custody and visitation mediation
• Court-connected mediation practices
• Petition assistance and court procedures
• Case intake and screening
• Domestic violence and safety screening
• Case management and documentation
• Confidentiality, neutrality, and mediator ethics
• Restorative practices
• Trauma-responsive communication
• Working effectively with individuals experiencing conflict

The Madison County Court Coordinator reports to the Executive Director. Day-to-day program coordination, case consultation, and training are provided by the Senior Court Coordinator.

Compensation: $23.00-$27.00 per hour, based on experience, qualifications, and overall fit.

This position includes paid vacation, paid sick leave, qualifying paid holidays, retirement benefits in accordance with plan requirements, mileage reimbursement for approved business travel, and employer-provided professional training.

Required Qualifications

• Strong interpersonal and verbal and written communication skills.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple cases, appointments, deadlines, and documentation requirements.
• Ability to communicate professionally with individuals experiencing conflict, stress, or difficult family circumstances.
• Ability to remain calm, neutral, professional, and respectful in emotionally charged situations.
• Sound judgment and ability to recognize when consultation or additional support is appropriate.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to work effectively with individuals from diverse backgrounds, experiences, and perspectives.
• Basic proficiency with email, computers, electronic records, virtual meeting platforms, and common office technology.
• Willingness and ability to complete required mediation, court, and case-management training.
• Ability to travel independently to Madison County court locations, the Empowered Pathways office in Utica, required trainings, staff meetings, and other Madison County work locations.
• Reliable transportation is required.

Preferred Experience

Experience in one or more of the following areas is helpful but not required:

• Courts or the criminal justice system
• Family Court
• Probation or community corrections
• Legal services
• Human services or case management
• Family or youth services
• Victim services
• Behavioral health or social services
• Mediation or alternative dispute resolution
• Restorative practices or conflict resolution
• Community-based nonprofit services

Experience working within or alongside a court system and familiarity with court procedures and professional court environments are particularly valuable.

A specific college degree is not required. Relevant professional, volunteer, educational, and lived experience will be considered.