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How much do corporate customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for corporate customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Corporate Customer Service representative typically collaborate with other departments to resolve complex client issues?

Corporate Customer Service representatives frequently work with teams such as sales, technical support, and account management to address multifaceted client concerns. They often act as a liaison, gathering information from the client and coordinating with internal experts to find solutions that meet business requirements. This cross-departmental collaboration requires strong communication skills and the ability to understand various operational workflows. By working closely with these teams, representatives ensure that client issues are resolved efficiently and relationships are maintained at a high standard.

What are the key skills and qualifications needed to thrive as a Corporate Customer Service representative, and why are they important?

To excel in Corporate Customer Service, you need strong communication skills, problem-solving abilities, and customer relationship management experience, often supported by a relevant bachelor’s degree. Familiarity with CRM systems like Salesforce, help desk software, and sometimes certifications in customer service or support are commonly required. Outstanding interpersonal skills, patience, and a positive attitude help professionals effectively resolve issues and build trust with corporate clients. These competencies are vital for maintaining high client satisfaction, fostering long-term business relationships, and ensuring efficient resolution of complex service requests.

What is the difference between Corporate Customer Service vs Customer Support Specialist?

AspectCorporate Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma or equivalent; certifications vary
Work EnvironmentOffice setting, often in corporate or B2B environmentsCall centers, online support, or retail settings
Industry UsageCommon in corporate, finance, and B2B sectorsWidespread across retail, tech, and service industries
Primary FocusManaging corporate client accounts and resolving complex issuesAssisting individual customers with product or service inquiries

While both roles involve assisting customers, Corporate Customer Service focuses on managing relationships with corporate clients and handling complex issues in a professional environment. Customer Support Specialists typically assist individual consumers across various industries, often in call centers or online platforms. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is remote corporate customer service a stressful job?

Remote corporate customer service can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication and problem-solving skills. However, the level of stress varies depending on the company, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage stress.
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What cities are hiring for Corporate Customer Service jobs?

Cities with the most Corporate Customer Service job openings:

What states have the most Corporate Customer Service jobs?

States with the most job openings for Corporate Customer Service jobs include:

Infographic showing various Corporate Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Corporate Quality Manager - Box Plants

Green Bay Packaging Inc

Green Bay, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago


Green Bay Packaging rating

7.2

Company rating: 7.2 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

63rd of 122 rated packaging manufacturers


Job description

Reporting to the Sr. Director of Quality & Technical Services, the Corporate Quality Manager – Box Plants establishes, maintains, and continually improves the quality and technical processes to ensure the divisions, personnel, methods, and procedures conform to internal guidelines, customer requirements, and regulatory standards. Additionally, this position assists in defining and promoting a quality mindset across the box plants and providing technical support to divisional resources to maintain the company’s competitive position and customer relationships. Responsibilities

• Oversee corporate customer quality portals and work with corporate customer quality representatives.
• Participate in service calls for box plant key customers.
• Work in conjunction with GBP Corporate Continuous Improvement (CI) team to establish quality focused CI techniques and strategies as part of GBP culture.
• Conduct box plant quality audits to improve their quality systems and share best practices.
• Provide reports on the analysis of nonconforming products and processes, as well as quality trends for Green Bay Packaging box plants.
• Assist the divisions in identifying root causes of quality issues or areas for improvement and recommend solutions.
• Identify and provide training opportunities to divisions on quality, combined board testing, and product compliance initiatives to improve organizational capabilities and knowledge.
• Establish quality and specifications standards by studying product and consumer requirements.
• Perform internal audits for BRCGS certified sites.
• Provide backup support for Product Safety & Quality Compliance Manager.
• Lead box plant quality applications (IT programs) improvement for box plants from the business perspective.
• Organize and host the annual corporate quality & technical conference.

Qualifications

• Five years of box plant experience in either a technical or operations role.
• Bachelor of Science in a technical field is preferred.
• Knowledge of quality system requirements as well as a working knowledge of product safety requirements.
• Good communications and interpersonal skills.
• Experience with statistical analysis, ISTA, HAZMAT, testing.
• Knowledge and experience of lab testing principles and equipment.
• Competency with Microsoft Word, PowerPoint, and Excel. Power BI or Minitab experience is a plus.
• Able to work in manufacturing environment and traverse stairs and ladders.
• Ability to travel up to 25% of the time.

Compensation & Benefits In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k). Green Bay Packaging benefits may vary by position or division. Company Overview Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


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About Green Bay Packaging

Sourced by ZipRecruiter

Green Bay Packaging is a prominent player in the packaging industry, with its headquarters in Green Bay, WI, US. Founded in 1933, the company has grown exponentially over the years to become a leading manufacturer of innovative packaging and corrugated products. Green Bay Packaging focuses primarily on producing packaging solutions of exceptional quality, essentially transforming raw materials like paper and resin into functional, innovative and consumer-specific packaging options.

Industry

Plastics and rubber products manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Green Bay, WI, US

Year founded

1933