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Core Center Jobs (NOW HIRING)

Own and continuously improve core contact center KPIs - contact rate, right-party-contact rate, speed-to-lead, conversion rate, abandonment rate, occupancy, and cost per appointment - setting targets ...

Promote research opportunities and support the research, publication, and journalrelated activities of the Clinical Outcomes Research and Education (CORE) Center Data Management, Analytics & AI

Operates an internal 24/7 Results Communication Center support team, "CORE" (Center of Radiology Excellence) Responsibilities * Be proficient in all aspects of breast imaging including breast ...

Operates an internal 24/7 Results Communication Center support team, "CORE" (Center of Radiology Excellence) to coordinate care and clinical contact. Responsibilities * Read non-subspecialty ...

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How much do core center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for core center in the United States is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Core Center Specialist, and why are they important?

To thrive as a Core Center Specialist, you need strong customer service skills, proficiency in data entry, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help individuals excel when addressing customer inquiries and resolving issues. These skills ensure effective client support, operational efficiency, and a positive experience for both customers and the organization.

What are some common challenges faced by employees working at a Core Center, and how can they be addressed?

Employees at Core Centers, often involved in call centers or central operational hubs, frequently encounter challenges such as managing high call volumes, maintaining quality service under pressure, and adapting to rapidly changing protocols. To address these challenges, many centers provide robust training programs, clear escalation procedures, and supportive team structures that encourage collaboration and knowledge sharing. Building strong time-management skills and utilizing available resources can also help employees thrive in this dynamic environment.

What is the difference between Core Center vs Call Center Agent?

AspectCore CenterCall Center Agent
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentOffice setting, often in healthcare, IT, or technical industriesCall center environment, usually in customer service or sales
Employer & Industry UsageUsed in healthcare, IT, and technical support sectorsCommon in retail, telecommunications, and service industries
Search & Comparison IntentUnderstanding roles in technical or healthcare supportCustomer service and sales roles in call centers

Core Center roles typically involve technical, healthcare, or specialized support within an office environment, requiring specific certifications. Call Center Agents focus on customer service, sales, or support in a call center setting, often with minimal technical credentials. Both roles are essential in their industries but differ in environment, credentials, and daily tasks.

What are 'Core Center' jobs?

Core Center jobs typically refer to roles within a centralized facility or department that provides essential support services for an organization. These centers might focus on IT support, customer service, data processing, or other core business functions. Employees in Core Center positions are responsible for ensuring smooth operations, resolving issues, and supporting both internal teams and external clients as needed. The exact duties can vary depending on the industry and the organization's focus.
More about Core Center jobs
What cities are hiring for Core Center jobs? Cities with the most Core Center job openings:
Infographic showing various Core Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,000 per year, or $20.2 per hour.
Recovery Care Manager

Recovery Care Manager

Center for Community Alternatives

Rochester, NY โ€ข On-site

$50K - $52K/yr

Full-time

PTO

Posted 9 days ago


Job description

About the Organization

Center for Community Alternatives (CCA) supports and builds power with people across New York State who have been affected by mass incarceration, criminalization and community disinvestment. Through a statewide network of direct services, advocacy and organizing, and by supporting the leadership of directly-impacted people, we advance civil and human rights for all New Yorkers. CCA works to build a world where everyone has what they need to thrive.

Why Join the Team?

At CCA, we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate's salary is determined by the combination of knowledge, skills, competencies, experience, and geography. Our goal is to continue to make CCA one of the most desirable nonprofit places at which to work, and in part, recognize the importance of work-life balance.

Job Summary: Support the Project Director along with other key project staff with the day-to-day oversight of program operations, including recovery services, peer leadership, and related training, and program reporting. Utilize Recovery Coaching/Peer Mentoring skills to demystify treatment and help participants access treatment and negotiate insurance barriers. Support individuals in the community who are in recovery to avoid some of the collateral consequences of their past criminal justice involvement. Screen for substance use disorders, and make referrals to behavioral, physical, or mental health supportive services as needed. Requires evening and weekend hours, as determined by CCA/CORE Centersโ€™ schedule.

Duties and Responsibilities:
  • Screen individuals interested in CORE Center activities and events. Ensure eligibility requirements are met. Provide referrals to community-based organizations/agencies. Follow up on the status of referrals.
  • Maintain data as required and issue reports as requested, including entering data into CCAโ€™s Quick Base database.
  • In conjunction with CORE Centerโ€™s key project staff oversee the development and implementation of an outreach plan to recruit and retain individuals as members/peer leaders of the CORE Center. Ensure timely survey of members
  • Oversee training and support of CORE Center members. Monitor participantsโ€™ recovery status and ensure that services provided are helping sustain their recovery, making home and community visits as necessary.
  • Along with the Project Director and Deputy Director, ensure the accomplishment of goals, objectives, and deliverables required by NYS OASAS funding and for all CORE Center activities and services
  • Facilitate peer leadership training modules/curriculum and support peers in the delivery of services.
  • Attend community stakeholder meetings on behalf of the CORE Center when requested
  • Offer presentations to community groups and testify at public hearings and community forums on issues related to the goals and objectives of the CORE Center as needed.
  • Assist with project data collection and timely completion of program reports to funders. Maintain data as required and issue reports as requested.
  • Complete required paperwork as assigned
  • Attend training programs, as assigned
  • Perform other duties as assigned by the Project Director or Deputy Director.
Qualifications:
  • CASAC, LMSW, LCSW, CRC, or AAMFT (QHP status preferred).
  • Associate's Degree required. Bachelorโ€™s degree preferred.
  • Must demonstrate knowledge of community resources, existing network of behavioral health providers, and confidentiality regulations.
  • Commitment to and experience in working with adults with diverse cultural backgrounds who are involved, or at risk of involvement, with the criminal/juvenile justice system, HIV/AIDS, substance use, mental health concerns, or gambling harms.
  • Personal experience with recovery (3 years or more of sustained recovery, i.e., lived experience) and/or past criminal justice involvement strongly preferred.
  • Strong written and oral communication skills.
  • Computer literacy (word processing, e-mail, internet research, data entry) required.
  • Bilingual (English/Spanish) preferred.

Requires evening and weekend hours as determined by OASAS, CCA/CORE Centersโ€™ guidelines, possess a valid NYS Driverโ€™s License, reliable transportation to transport participants, and appropriate level of auto insurance as required by CCA i.e., $100,000, $300,000, $100,000 personal auto insurance coverage.

ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME.

  • 12 paid holidays per year
  • 20 days of earned time off (ETO) for full-time staff, with the ability to use it after 90-days of employment.
  • Time off is earned starting on your first day.
  • 7 days of paid sick time
  • 100% paid family leave
  • Public Service Loan Forgiveness (PSLF) Program

CCA Website: HERE