Coordinator Conflict Resolution Jobs (NOW HIRING)

Description

Job Title: Floater Site Coordinator (Nights)

Reports to: Floater/On-Call Manager

Location: Denver

Compensation: $24.51 per hour, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, holiday pay; $40 cell phone stipend + $1.00 per hour shift differential

The Floating Site Coordinator will work in collaboration with the Site Manager and Site Assistants to ensure that the MicroCommunity (MC) space provides a safe, stable, healing, and supportive environment for community members, staff, volunteers and the broader community. Specifically, the MC Floater Coordinator will support Floating/On-Call Manager in their leadership to the Micro-Community operations and programming as outlined below.

Expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below:

Schedule/ Hours

• This position is expected to travel to work at any MC site to fill open shifts on an as needed basis
• 40 hrs/wk on site at MC, 10-hr shifts or 30 hrs/wk on site at MC, 10-hr shifts 
• Shift 4: 9:30 pm-7:30 am primarily and Shift 3: 7:30 pm-5:30 am when needed
• Additional time will be spent in organizational meetings, meeting with external partners and coalitions, meeting with MC community members, etc.

Key Area #1 - MC Operations

Community Member Intake

• Overview of all Policies, Rights, and Responsibilities
• Intake Form with basic information for HMIS data entry
• Signed Use Agreement whereby community member acknowledges understanding and agreement to abide by all policies, rights, and responsibilities

Community Member Participation

• Complete and record Daily Wellness Screening using sign in log sheets
• Perform sites walks in coordination with MC Assistant
• Monitor daily activities using the Daily Activity Log, this includes issues, incidents and other notable occurrences

Accountability/Complaints/Compliance

• Ensure community member compliance with MC Use agreements, and notify community members when they are not in compliance. Track and record these notifications, follow up plans, etc.
• Report community member accountability and non-compliance to MC Manager
• Support MC Manager with community member accountability process including exiting community members when appropriate
• Communicate with MC community members while providing stable, trauma- informed interactions with community members
• Ensure information is distributed to MC community members effectively including outreach schedule, resources, etc.

Site Upkeep

• Responsible for maintaining the cleanliness, safety and accountability of the site. This includes cleaning community spaces, cleaning community bathrooms, interior and exterior site walks, snow removal, unit checks, accountability conversations, de escalation, etc.

Collaboration

• Ops staff often assist our peer supporters with organizing and hosting community events because building community is a top priority at our sites
• Ops staff are often considered the hub to help connect community members to appropriate resources, such as case managers, medical outreach, peer supporters, etc

Key Area #2 - MC Programming

Personal MC community member support

• Build relationships and establish rapport with community members
• Support community members with progressing towards housing and employment goals
• Connect MC community members to resource navigation
• Connect MC community members to personal crisis support as needed

Assist with coordination of Community Dinners

Key Area #3 - Conflict Management and Crisis Response

Conflict Management and Resolution coordination with MC Manager

• Promote conflict resolution among community members
• Ensure that conflict is managed and resolved in a non-violent manner
• Ensure follow through on conflict resolution agreements
• Submit records of conflict management and resolution to supervisor

Violence/Threats of Violence coordination with MC Manager

• If violence or threats of violence break out at the MC, support Lead Coordinator with responding and reporting to MC Manager
• Exit community members as necessary in partnership with MC Manager and MC Manager

Key area #4 - Metrics and Reporting

• Conduct HMIS data collection/input on an ongoing basis
• Support MC Manager with data collection and reporting, as needed

Other Responsibilities

• Other duties as assigned.
• We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the MC community and the individuals that reside there.

Physical Requirements

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing, sitting, or walking, as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching, bending, crouching, or kneeling, along with manual dexterity to operate tools, equipment, and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Cleaning Requirements

The position is responsible for maintaining a clean and safe environment in accordance with organizational and regulatory standards. Cleaning tasks may include sweeping, mopping, dusting, and disinfecting surfaces; handling and proper disposal of cleaning supplies and materials; and using cleaning equipment, such as shopvac cleaners as required. Following safety and hygiene protocols to prevent hazards or contamination is essential.

Requirements

Qualifications

• High School Diploma or equivalent.
• Homeless shelter operations experience is preferred 
• At least one year of being successfully housed is preferred
• Experience in operating computerized office equipment and telephones.
• Reliable transportation is preferred.
• Cell phone to download and access CVC applications is required

Skills Needed:

• Cultural competence
• Time management with the ability to meet a timeline
• Excellent written and verbal communication
• Administrative Skills
• Conflict Mediation/Resolution Skills
• Ability to relate to people from diverse backgrounds and experience
• Trauma-Informed approach
• Creativity and flexibility
• Resilience and thick skin

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.