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Control Center Operator Jobs in Washington, DC (NOW HIRING)

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Control Center Operator information

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$5

$31

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How much do control center operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for control center operator in Washington, DC is $31.81, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $39.47 per hour, depending on experience, location, and employer.

What does a control center operator do?

A Control Center Operator is responsible for monitoring and managing operations from a centralized location, often using specialized software and communication tools. Their duties typically include overseeing system performance, responding to alarms or emergencies, coordinating with field personnel, and maintaining detailed logs. These operators play a crucial role in ensuring the smooth and safe functioning of facilities such as power plants, transportation networks, or security systems. Strong attention to detail, quick decision-making, and effective communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a control center operator?

To thrive as a Control Center Operator, you need strong problem-solving abilities, attention to detail, and typically a high school diploma or equivalent, with some employers preferring technical training or experience in related fields. Familiarity with SCADA systems, communication networks, and monitoring software is crucial, along with any relevant certifications such as NERC for energy sectors. Excellent communication, multitasking, and stress management skills help operators effectively coordinate responses and relay information in high-pressure situations. These competencies are vital for maintaining safety, efficiency, and quick decision-making in environments where real-time oversight and rapid response are critical.

What are some common challenges faced by control center operators and how can they be managed?

Control Center Operators often face challenges such as managing high-pressure situations, responding quickly to critical incidents, and handling multiple systems simultaneously. Staying calm and organized is key, as is maintaining clear communication with team members and other departments. Regular training, following established protocols, and using technology effectively can help operators manage these challenges efficiently and ensure smooth operations.

What is the difference between Control Center Operator vs Dispatch Coordinator?

AspectControl Center OperatorDispatch Coordinator
CertificationsOften requires safety and communication certificationsMay require logistics or transportation certifications
Work EnvironmentIndoor control rooms, monitoring systemsFieldwork, coordinating with drivers or field staff
Industry UsageUtilities, transportation, securityLogistics, transportation, emergency services

Control Center Operators primarily monitor and manage operations from a centralized location, focusing on safety and system performance. Dispatch Coordinators, on the other hand, coordinate field personnel and manage logistics. While both roles require communication skills and industry-specific certifications, Control Center Operators tend to work indoors in control rooms, whereas Dispatch Coordinators often work in the field or in offices coordinating activities.

How to become a control center operator?

To become a control center operator, candidates typically need a high school diploma or equivalent, along with relevant experience or training in operations, safety procedures, or technical systems. Many roles require knowledge of monitoring equipment, communication skills, and sometimes certifications such as OSHA or industry-specific safety training. On-the-job training is common, and strong attention to detail and the ability to respond quickly are essential skills for this role.

What are popular job titles related to Control Center Operator jobs in Washington, DC?

For Control Center Operator jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Control Center Operator jobs in Washington, DC look for?

The top searched job categories for Control Center Operator jobs in Washington, DC are:

Control Center Operator jobs near you
Infographic showing various Control Center Operator job openings in Washington, DC as of September 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $66,160 per year, or $31.8 per hour.

Security Control Center Operator

Fort Belvoir, VA • On-site

Chenega Naswik International, LLC
IT Services • 5 - 10K employees
Learn more about Chenega Naswik International, LLCexternal

Full-time

Re-posted 11 days ago

Job description

Overview

Chenega Naswik International, LLC is seeking a dependable and detail-oriented Security Control Center Operator to support security operations for the Missile Defense Agency (MDA). This position plays a critical role in monitoring security systems, coordinating emergency communications, and supporting incident response activities that help protect MDA personnel, facilities, and resources. 

  • The ideal candidate is alert, customer-focused, and capable of remaining calm in high-pressure situations. This role offers the opportunity to support mission-critical security operations, work with advanced security technologies, and contribute directly to the safety and security of government facilities and personnel. 

Responsibilities

  • Monitor integrated electronic security systems and serve as the primary communications point for security and emergency operations. 

  • Coordinate response activities for security incidents, emergencies, and alarm activations. 

  • Dispatch security personnel and resources to incident locations as required. 

  • Maintain situational awareness of on-duty personnel and operational activities. 

  • Monitor intrusion detection, access control, and closed-circuit television (CCTV) systems. 

  • Communicate security, medical, fire, and emergency information to appropriate personnel and agencies. 

  • Support emergency response operations and assist first responders as directed. 

  • Maintain accurate operational logs, records, and incident documentation. 

  • Develop and maintain attendance rosters, activity reports, and after-action documentation for special events as required. 

  • Provide professional customer service while interacting with employees, contractors, visitors, and government personnel. 

  • Support compliance with established security procedures, operational requirements, and emergency response protocols. 

  • Perform other duties as assigned. 

Qualifications

  • High School Diploma or GED required. 

  • Must be at least 18 years of age. 

  • Minimum of six (6) months of alarm monitoring experience or one (1) year of experience in access control, security operations, or a related field. 

  • Must be able to obtain and maintain a Secret clearance. 

  • Must possess current Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid certifications. 

  • Must be able to read, write, speak, and understand English and apply written policies, procedures, instructions, and training materials. 

Preferred Qualifications: 

  • Experience supporting Department of Defense, Missile Defense Agency, or federal government facilities. 

  • Experience working in a Security Operations Center (SOC), dispatch center, or alarm monitoring environment. 

  • Experience monitoring CCTV, intrusion detection, and access control systems. 

  • Experience supporting emergency communications and incident response operations. 

  • Familiarity with security reporting and incident documentation processes. 

Knowledge, Skills and Abilities: 

  • Must know a variety of computer software applications in word processing, spreadsheets, databases, and Outlook. 

Estimated Salary/Wage Up to USD $31.83/Yr.Employment Type: FULL_TIME

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