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Call Center Operator Jobs in Washington, DC (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. You will provide professional telephone operations support in a ...

Acclaim Technical Services

Call Center Operator

Chantilly, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. You will provide professional telephone operations support in a ...

Preferred Dental, LLC

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Call Center Representative Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

Laurel Dental Office

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed ...

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Call Center Operator information

See Washington, DC salary details

$10

$22

$31

How much do call center operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center operator in Washington, DC is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.70 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Washington, DC?

For Call Center Operator jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Washington, DC look for?

The top searched job categories for Call Center Operator jobs in Washington, DC are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Washington, DC as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,940 per year, or $22.6 per hour.

Call Center Operator

ITCON Services

Bethesda, MD • On-site

Other

Re-posted 17 days ago

Job description

re you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.
We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications-managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.
vailable shift options include: 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, 3:00 PM - 11:00 PM, and 11:00 PM - 7:00 AM, Monday through Friday.
If you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply.
What You'll Do

  • Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls
  • Perform emergency call handling, paging, and notification services with speed and accuracy
  • Provide directory assistance and call routing across NIH institutes
  • Support implementation of TTY services for hearing-impaired callers
  • Support implementation of language interpretation services
  • Use call center systems for call routing, messaging, and scheduling
  • Maintain accurate logs and documentation in accordance with established protocols
  • Follow all emergency and non-emergency procedures with consistency and professionalism
What You Bring
  • 2+ years of call center or customer service experience
  • Strong verbal communication skills with the ability to perform in a high-volume environment
  • bility to follow established emergency and non-emergency protocols with precision
  • U.S. Citizenship required
  • bility to obtain and maintain a Tier 2 (Public Trust) clearance
Preferred Qualifications
  • Telephony or switchboard experience
  • Experience in a medical or emergency call center environment
  • Familiarity with Avaya or similar call center platforms
Education Requirements
  • High school diploma or equivalent required

dditional Requirements All personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required - remote work is not available for this role.
If you're ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!

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