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Call Center Operator Jobs in Washington, DC (NOW HIRING)

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... operating systems, and desktop applications for all computer systems and applications * Ensures ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

... operating systems, and desktop applications for all computer systems and applications * Ensures ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... operating systems, and desktop applications for all computer systems and applications * Ensures ...

ActioNet

Call Center Manager

Washington, DC · On-site

... operating systems, and desktop applications for all computer systems and applications * Ensures ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

... operating systems, and desktop applications for all computer systems and applications * Ensures ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

... operating systems, and desktop applications for all computer systems and applications * Ensures ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

Company Description Caba Contractors, Inc.is family owned and operated company, dedicated to serve ... As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Core Values and Operating Principles of MedVanta. * Exhibit strong customer service and ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Washington, DC

Call Center Operator information

See Washington, DC salary details

$10

$23

$32

How much do call center operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center operator in Washington, DC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.42 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Washington, DC?

For Call Center Operator jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Washington, DC look for?

The top searched job categories for Call Center Operator jobs in Washington, DC are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Washington, DC as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,090 per year, or $23.1 per hour.

Call Center Operator

Laurel Dental Office

Ellicott City, MD • On-site

$17 - $18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health..

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Wellness programs
  • 4-day work week
  • Business, sales, and communications training

We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

  • Speak clearly to customers.
  • Communicate in writing with excellent grammar, punctuation, and spelling
  • Provide good customer service.
  • Answer questions about company services.
  • Handle problems that may arise when dealing with patients and non-patients.
  • Communicate with patients and resolve their problems or complaints.
  • Take notes of customer service calls.
  • Explain the different policies to customers.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Dental care coverage
  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • Monday, Tuesday, Thursday, Friday as per office hours of the office

Supplemental pay types:

  • Bonus pay

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