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Full Time Remote Call Center Manager Jobs in Washington, DC

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Full Time Remote Call Center Manager information

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$33.4K

$72.3K

$124K

How much do full time remote call center manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for full time remote call center manager in Washington, DC is $72,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $84,900.00 per year, depending on experience, location, and employer.

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Full Time Remote Call Center Manager jobs near you
Infographic showing various Full Time Remote Call Center Manager job openings in Washington, DC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $72,298 per year, or $34.8 per hour.

Remote Content Research Manager ( Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 2 days ago

Job description

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.

Duties:

·        Lead the research, development, organization, and maintenance of knowledge base content.

·         Supervise Content Research Analysts and assign daily work activities.

·          Review customer escalations and coordinate research efforts to resolve complex inquiries

·          Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.

·         Analyze customer trends and recommend improvements to content, workflows, and business processes.

·         Collaborate with subject matter experts to validate and improve customer-facing information.

·          Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
  • Experience with CRM and knowledge management platforms preferred.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.