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Call Center Operator Jobs in Washington, DC (NOW HIRING)

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Core Values and Operating Principles of MedVanta. * Exhibit strong customer service and ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Core Values and Operating Principles of MedVanta. * Exhibit strong customer service and ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Core Values and Operating Principles of MedVanta. * Exhibit strong customer service and ...

MedVanta

Call Center Coordinator

Rockville, MD · On-site

$18.25 - $24/hr

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the ... Experience operating in a fast-growing work environment and dealing with ambiguity. Competencies ...

MedVanta

Call Center Coordinator

Rockville, MD · On-site

$18.25 - $24/hr

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the ... Experience operating in a fast-growing work environment and dealing with ambiguity. Competencies ...

Transdev

Call Center Customer Service Manager

New Carrollton, MD · On-site

$15.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Customer Service Manager Transdev U.S. is excited to announce an opening for Call ... Share in the development and monitoring of the OCC, including policies, procedures, operating ...

New

Transdev

Call Center Customer Service Manager

New Carrollton, MD · On-site

$15.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Customer Service Manager Transdev U.S. is excited to announce an opening for Call ... Share in the development and monitoring of the OCC, including policies, procedures, operating ...

New

MSGCU

PartTime Call Center

Glen Burnie, MD · On-site

$15.75 - $19.75/hr

Required to have unrestricted use of a licensed and insured vehicle in good, safe operating condition that can be used on the job for both personal and sample transportation in all ambient weather ...

Zurich NA

Claims Call Centre Representative

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its ... Demonstrated proficiency in Windows based operating systems and Microsoft office * Ability to ...

Zurich NA

Claims Call Centre Representative

Annapolis, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its ... Demonstrated proficiency in Windows based operating systems and Microsoft office * Ability to ...

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Showing results 41-60

All JobsCall Center Operator JobsCall Center Operator Jobs in Washington, DC

Call Center Operator information

See Washington, DC salary details

$10

$23

$32

How much do call center operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center operator in Washington, DC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.42 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Washington, DC?

For Call Center Operator jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Washington, DC look for?

The top searched job categories for Call Center Operator jobs in Washington, DC are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Washington, DC as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,090 per year, or $23.1 per hour.

Medical Call Center Representative

MedVanta

Bethesda, MD • On-site

$18 - $20/hr

Part-time

Re-posted 16 days ago

Job description

Position Summary / Scope of Responsibility:
MedVanta is the nation's largest physician-owned musculoskeletal (MSK) platform, dedicated to helping individuals prevent injuries, improve movement, recover from musculoskeletal conditions, and access high-quality MSK care. Through a combination of innovative technology, clinical expertise, data-driven insights, and care navigation services, MedVanta delivers solutions that support prevention, performance, treatment, recovery, and long-term musculoskeletal health.
The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in a professional and tactful manner. They will work closely with all healthcare providers to facilitate and coordinate efficient, effective, quality healthcare. The individual must demonstrate knowledge of orthopaedic practice; possess the ability to collect data reflective of the patient's clinical status and interpret the appropriate information needed to identify each patient's requirements related to their specific needs. This role involves collecting and documenting caller information and symptoms, coordinating appointments, and directing the consumers/patients to the next level of care.
This is a Hybrid role requiring you to reside in the D.C. Metropolitan area.
Employees will primarily work remotely but, will be required to come on-site on occasion for team meetings, training, or equipment pickup.
Compensation: $18.00-$20.00/hour
This is a part time role offering only Night and Weekend hours.
Primary Responsibilities:
The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.
  • Exhibit strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.
  • Communicate with consumers/patients via telephone, computer, and/or other digital applications.
  • Schedule, reschedule, and cancel patient appointments in accordance with provider availability and office guidelines.
  • Coordinate appointment types appropriately based on patient needs and established scheduling protocols.
  • Verify patient demographics, insurance information, and required documentation at the time of scheduling.
  • Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
  • Uses sound judgement to triage and route incoming calls appropriately.
  • Collect and accurately document patient-reported information, and coordinate appropriate next steps in accordance with established guidelines and office protocols.
  • Dictate and respond to all voicemails received in a timely manner, within the response time designated by MedVanta.
  • Schedule appointments accurately, utilizing knowledge of physician preference, insurance participation and requirements including application of referrals and treatment plans.
  • Regularly and accurately update applicable patient personal and payment information within EMR/EHR software.
  • Demonstrate excellent communication, active listening, attention to detail, and exceptional customer service skills.
  • Respect confidentiality, privacy, safety, and patient rights.
  • Verify insurance.
  • Other duties as assigned.

Required Education and Experience:
  • High School Diploma or GED
  • 2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization.
  • Proficient knowledge of medical terminology. Working knowledge of musculoskeletal conditions and orthopedic terminology a plus.
  • Proficiency with Microsoft Office Suite of Products
  • Proficiency with EMR/EHR software

Competencies / Required Skills and Abilities:
  • Strong ability to communicate effectively both verbally and in writing; thoughts and instructions are logical and clearly expressed.
  • Capable of properly handling situations involving anxious or frustrated consumers/patients, offering appropriate assistance and support.
  • Work well under stress and relate to the general public, healthcare professionals, and colleagues in a respectful manner.
  • Possess adequate typing skills and basic computer knowledge.
  • Able to work remotely or in a hybrid environment, both independently and as part of a team.
  • Strong organizational, multitasking, and time management abilities.
  • Must be able to read, write, speak, understand, and communicate in the English language.
  • Bilingual in Spanish language (or other language) is a plus.

Physical Demands:
  • Must be able to sit for long periods of time and lift up to 25 pounds.
  • Must be able to use appropriate body mechanics techniques when performing desk duties.
  • Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone, or through use of other required technology.
  • Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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