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Remote Call Center Assistant Jobs in Washington, DC

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

This is a remote opportunity. The Call Center Supervisor is responsible for overseeing the day-to ... work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ...

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All JobsCall Center JobsRemote Call Center Assistant JobsRemote Call Center Assistant Jobs in Washington, DC

Remote Call Center Assistant information

See Washington, DC salary details

$13

$27

$38

How much do remote call center assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote call center assistant in Washington, DC is $27.63, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $31.06 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

What are the most commonly searched types of Remote Call Center jobs in Washington, DC? The most popular types of Remote Call Center jobs in Washington, DC are:
What are popular job titles related to Remote Call Center Assistant jobs in Washington, DC? For Remote Call Center Assistant jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Assistant jobs in Washington, DC look for? The top searched job categories for Remote Call Center Assistant jobs in Washington, DC are:
Remote Call Center Assistant jobs near you
Infographic showing various Remote Call Center Assistant job openings in Washington, DC as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,478 per year, or $27.6 per hour.

Remote Content Research Manager ( Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 8 days ago

Job description

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.

Duties:

· Lead the research, development, organization, and maintenance of knowledge base content.

· Supervise Content Research Analysts and assign daily work activities.

· Review customer escalations and coordinate research efforts to resolve complex inquiries

· Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.

· Analyze customer trends and recommend improvements to content, workflows, and business processes.

· Collaborate with subject matter experts to validate and improve customer-facing information.

· Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
  • Experience with CRM and knowledge management platforms preferred.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.