Contractual Key Account Manager Jobs (NOW HIRING)

Position: Key Account Manager

Location: Los Angeles, CA

Duration: Full Time / Permanent

Salary: $155k-$165k (15% Bonus)

Key Account Manager

Who You Are:

• You are passionate about leading excellent food & beverage and hospitality service operations within complex environments. You are continuously evolving and seeking opportunities for improvement, while looking to create impact with clients who have high standards and expectations. You thrive at the intersection of culinary excellence and operational precision, knowing that inspiring guest experiences requires strong systems, financial stewardship, scalable processes, and unwavering standards. You are as comfortable reviewing performance metrics and contract compliance as you are walking the floor, coaching leaders, and engaging with clients. You understand that exceptional hospitality programs are built on disciplined execution, strong leadership, and teams who win together.

Mandatory

• 10+ years multi-unit, multi-concept Hospitality Services Management
• 10+ years multi-concept leadership in Restaurant, Hotel, Retail, Food & Beverage, etc.
• Prior experience in contract-managed service leadership; Corporate Dining experience
• 5+ years in a similar role - Key Account Manager in Hospitality Services (Corporate Dining)
• Experience managing leaders across disciplines (operations, culinary, guest experience, etc.)
• Bachelor’s degree in Hospitality, Business, or similar required; Master’s degree
• Graduate of an accredited Culinary Institution or Hospitality program highly desired
• Experience leading a corporate dining account servicing 2000+ on campus staff
• Experience in high-touch, subsidized accounts
• Ability to balance creativity with operational structure
• Ability to thrive in a highly creative, artsy, and experience-driven environment
• Driven by innovation, storytelling, and visual/experiential thinking toward food
• Ability to collaborate with creative stakeholders and adapt to evolving ideas

Position Overview

• The Key Account Manager is responsible for the effective and efficient functioning of the campus services operations. You will serve as the strategic partner to the client, ensuring all functions, initiatives and priorities align with the client’s overall goals, Client’s business strategy, and our contractual commitments.  You will translate vision into disciplined operational execution, delivering exceptional workplace dining and hospitality experiences while driving measurable financial and performance results.

Success Criteria

• Success in this role is defined by an unwavering commitment to hospitality, operational excellence, and delivering exceptional guest experiences every day.
• Sustained client satisfaction and long term retention driven by consistent, elevated dining and hospitality experiences that guests value and remember
• Operational excellence across the campus, ensuring seamless service, consistent quality, and environments that reflect pride, professionalism, and care
• Strong financial performance achieved through disciplined cost management, smart forecasting, and operational efficiency that protects both the guest experience and the business
• High levels of guest engagement and measurable satisfaction that demonstrate the program is meaningful and aligned with client culture
• Development of strong operations and culinary leaders who create welcoming environments, support their teams, and uphold service standards daily
• Flawless execution of contractual commitments, safety standards, and compliance requirements, ensuring trust, reliability, and brand integrity

Key Responsibilities:

• Lead all campus operations with a hospitality first mindset, ensuring every café and service point delivers a consistent and elevated guest experience
• Partner closely with our Client regional leadership, campus leadership team, and client stakeholders to align operational strategy with client objectives and contractual commitments
• Drive disciplined execution across the campus by ensuring all Client and client standards, policies, and service expectations are consistently upheld
• Oversee financial performance for the campus account, including margin management, cost controls, forecasting accuracy, and performance metric accountability
• Ensure operational systems, reporting tools, and processes function effectively to support accuracy, scalability, and informed decision making
• Lead new service launches, renovations, and program enhancements with strong operational readiness and seamless guest experience execution
• Lead client retention and growth efforts by demonstrating operational strength, service excellence, and continuous improvement
• Facilitate leadership alignment meetings with General Managers, chefs, and support teams to reinforce accountability, innovation, and consistent execution
• Maintain a visible presence on site, coaching leaders in real time, reinforcing hospitality standards, and ensuring every guest interaction reflects professionalism and care

Ideal Candidate Experience

• 10+ years in multi-unit, multi-concept Hospitality Services Management: Restaurant, Hotel, Retail, Food & Beverage, etc.
• Prior experience in contract-managed service highly desired; Corporate Dining experience preferred
• Experience managing a team of leaders across diverse disciplines (i.e. operations, culinary, guest experience, etc.)
• Bachelor’s degree in Hospitality, Business, or similar required; Master’s degree is highly preferred. Graduate of an accredited Culinary Institution or Hospitality program preferred
• Proven track record of leadership: building, managing, and leading large and diverse teams
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
• Passion for hospitality, innovation, and creative experiences
• Successful coaching and teaching skills in both individual 1-on-1 and team settings
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Must have extensive direct client interaction experience in both informal settings and in formal meetings
• Manager ServSafe Certified or ability to be certified immediately after hire

Key Accountabilities

• Food and Workplace Safety: Safety is foundational to guest trust and operational excellence.
• Embed food safety and workplace safety into daily campus operations through leadership, training, and consistent follow through
• Ensure all kitchens and service areas are organized, clean, and inspection ready at all times
• Enforce adherence to workplace safety standards, food safety protocols, and all regulatory requirements
• Oversee execution of Allergen Control Plan requirements with precision and operational discipline
• Validate accurate product labeling and clear allergen identification across all cafés
• Maintain strict compliance with HACCP and NSF standards through documented processes and audit readiness
• You set the tone for a campus culture where safety, operational rigor, and genuine hospitality come together to create exceptional experiences for every guest.
• Leadership and Influence:  Communicates with clarity and confidence, aligns stakeholders, and inspires teams to achieve shared goals.
• Client and Guest Focus:  Anticipates needs, responds with urgency and professionalism, and builds trusted relationships that drive retention and growth.
• Operational Excellence:  Ensures disciplined execution, financial stewardship, and scalable systems that protect the guest experience.
• Drive and Accountability: Demonstrates ownership, resilience, and a relentless commitment to results.
• Adaptability and Composure: Thrives in fast paced environments and maintains professionalism under pressure.
• Inclusive Leadership: Values diverse perspectives and fosters a culture of respect, collaboration, and belonging.
• Integrity: Upholds the highest ethical standards and leads with transparency and accountability.
• If you are inspired by hospitality, energized by leading strong teams, and motivated to deliver extraordinary workplace dining experiences, we invite you to bring your leadership to our Client.