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Contractor Connection Jobs (NOW HIRING)

Crawford & Co

Sr. Customer Service Rep

Jacksonville, FL

$17.75 - $24.50/hr

Ability to apply Contractor Connection processes and program requirements to issue resolution. Responsibilities * Monitors and tracks assignment volume by contacting clients and/or contractors and ...

Crawford & Company

Sr. Customer Service Rep

Jacksonville, FL · On-site

$17.75 - $24.50/hr

Ability to apply Contractor Connection processes and program requirements to issue resolution. Responsibilities * Monitors and tracks assignment volume by contacting clients and/or contractors and ...

Handyman Connection

Contractor

Jacksonville, FL · On-site

If so, Handyman Connection is the place for you! We're on the lookout for a Home Improvement Contractor Residential and Light Commercial for our Jacksonville. It's important you're versed in many ...

Handyman Connection

Contractor

PA · On-site

$1K - $1K/wk

If so, Handyman Connection is the place for you! We're on the lookout for a Home Improvement Contractor Residential and Light Commercial for our {Pittsburgh Area). It's important you're versed in ...

Handyman Connection

Contractor

Rochester, MI · On-site

$800 - $1K/wk

If so, Handyman Connection is the place for you! We're on the lookout for a Home Improvement Contractor Residential and Light Commercial for our Auburn Hills. It's important you're versed in many ...

Handyman Connection

Contractor

KY · On-site

If so, Handyman Connection is the place for you! We're on the lookout for a Home Improvement Contractor Residential and Light Commercial for our Newburg. It's important you're versed in many areas of ...

Handyman Connection

Contractor

KY · On-site

$1K - $1K/wk

If so, Handyman Connection is the place for you! We're on the lookout for a Home Improvement Contractor Residential and Light Commercial for our Newburg. It's important you're versed in many areas of ...

Handyman Connection

Contractor

Louisville, KY · On-site

If so, Handyman Connection is the place for you! We're on the lookout for a Home Improvement Contractor Residential and Light Commercial for our Newburg. It's important you're versed in many areas of ...

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How much do contractor connection jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for contractor connection in the United States is $54.99, according to ZipRecruiter salary data. Most workers in this role earn between $43.03 and $68.75 per hour, depending on experience, location, and employer.

What is a Contractor Connection job?

A Contractor Connection job typically involves coordinating and managing a network of contractors to handle property repairs, renovations, or insurance claims. Professionals in this role ensure quality service, compliance with industry standards, and efficient project completion. They may work with homeowners, insurers, and contractors to facilitate seamless project execution. The role often requires strong communication, organization, and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Contractor Connection position, and why are they important?

To excel as a Contractor Connection, you need strong project coordination skills, knowledge of contracting processes, and experience in vendor management, often supported by a background in construction management or business administration. Familiarity with contractor management platforms, CRM systems, and relevant compliance or safety certifications is highly beneficial. Exceptional organizational skills, effective communication, and problem-solving abilities set outstanding professionals apart in this role. These competencies ensure efficient management of contractor relationships and successful completion of projects to client standards.

What are the typical daily responsibilities for someone working in a Contractor Connection role?

A typical day in a Contractor Connection role involves managing the onboarding and communication between contractors and clients, reviewing work orders, and ensuring all project milestones are met on schedule. You will often coordinate with both internal teams and external vendors to resolve issues, facilitate compliance checks, and track progress through dedicated software systems. Additionally, you'll be responsible for maintaining documentation and updating stakeholders on project statuses. This role is highly collaborative and requires effective multitasking to ensure project quality and client satisfaction.

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Contractor Connection jobs near you
Sr. Customer Service Rep

Sr. Customer Service Rep

Crawford & Co

Jacksonville, FL

$17.75 - $24.50/hr

Other

Posted 20 days ago

Crawford Electric Supply rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

216th of 335 rated retail wholesalers

Job description

Job Description
Ready to Elevate Customer Support and Drive Results?
Be the Expert Behind Seamless Client & Contractor Coordination!
Join Us as Senior Customer Service Representative - Hybrid Role | Jacksonville, FL
What's in it for you?
Lead the Process: Monitor assignment volumes, track file activity, and ensure timely updates across systems.
Support & Solve: Provide escalated assistance to clients, contractors, and homeowners while resolving complex issues.
Drive Efficiency: Review dashboards, verify data, and proactively identify and address workflow challenges.
Make an Impact: Assist in managing new assignments and contribute to improving team performance and client experience.
At Crawford, every claim represents a person and a community we help restore. As a Senior Customer Service Representative, your strong analytical skills, attention to detail, and deep knowledge of Contractor Connection systems will help ensure smooth operations and exceptional service delivery.
This is your chance to be part of the One Crawford family-where your leadership and expertise make a real difference.
Ready to take your customer service career to the next level? Apply today and help us restore lives!
Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Ability to apply Contractor Connection processes and program requirements to issue resolution.
Responsibilities
  • Monitors and tracks assignment volume by contacting clients and/or contractors and document status according to procedures and program requirements.
  • Assist management of new client assignments.
  • Monitor daily file activity to ensure contacts are made accordingly; assists in identifying problems.
  • Assist with general issues regarding contractors, clients and homeowners.
  • Assist with verifying data received through internal reports
  • Assist Supervisor with creating team presentations.
  • Reviews dashboard for outstanding assignments.
  • Contacts contractors for status of file activity (site inspection, estimate upload, etc.)
  • Record status and file activity utilizing specific computer applications.
  • Provide escalated assistance to incoming client calls pertaining to claim or project management software use and how to send assignments.
  • Perform escalated assignment resolution.
  • Creates new contractor assignments as requested.
  • Maintains overall knowledge of Contractor Connection business model and all Customer Support functions.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.
Qualifications
  • Bachelor degree or an equivalent combination of education and experience, and at least 3 years customer service or property or claims management experience.
  • Demonstrated experience in customer service, administrative/clerical skills. A Minimum of one year as a Customer Service Representative II or an equivalent combination of education and experience.
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Business acumen.
  • Ability to work independently, with minimal supervision.
  • Strong Work Ethic.
  • Thorough knowledge and understanding of Contractor Connection applications, workflows and reporting systems. Thorough understanding of Contractor Connection and Customer Service procedures and processes.
#LI-EC1
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • Sustainability programs that give back to the communities in which we live and work
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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