Our client, an established restoration company, is hiring a Mitigation Coordinator to manage scheduling, job intake, and daily operations for restoration projects. This role coordinates crews, handles incoming jobs, and ensures all work is scheduled, documented, and executed efficiently.
This is a fast-paced, operations-focused role requiring strong organization, communication, and the ability to manage multiple jobs simultaneously.
Responsibilities
• Schedule mitigation crews and maintain daily production schedule
• Receive and process new jobs (calls, program assignments, referrals)
• Enter and manage job data in PSA and related systems
• Coordinate with technicians, estimators, subcontractors, and customers
• Ensure all incoming calls are responded to promptly (same-day / within hours)
• Track job progress and collect daily updates from field teams
• Maintain complete and accurate job documentation (calls, notes, emails, updates)
• Upload required documents and ensure job files are complete
• Resolve scheduling conflicts and job-related issues quickly
• Monitor equipment status and coordinate with warehouse as needed
• Support production operations to keep jobs on schedule
Requirements
• 1+ year of experience in scheduling, dispatch, coordination, or similar role
• Strong organizational and multitasking skills
• Ability to manage high call volume and multiple active jobs
• Experience with data entry and CRM or job tracking systems
• Strong communication skills (phone, email, internal coordination)
• Ability to work under pressure and meet deadlines
• Valid driver’s license
Preferred
• Experience in restoration, construction, or service industry
• Familiarity with PSA, XactAnalysis, or similar systems
• Experience handling insurance program jobs (Contractor Connection, Sedgwick, etc.)
Work Environment
• Office-based role with warehouse coordination
• Fast-paced, high-volume operations environment
Physical Requirements
• Ability to lift up to 50 lbs occasionally
• Ability to handle high-stress situations and multitask
Location: Baltimore, MD, 21227
Pay Rate: Starting at $20/hour
Job Type: Full-Time