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Contract Production Support Engineer Jobs in Boston, MA

You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for ...

The Software Support Engineer will be a full-time member of the VR-Forces engineering team within the MAK Product Division. This customer-facing role is responsible for managing and responding to ...

Support Engineer

Waltham, MA · On-site

$55K - $64K/yr

Universal Support: Provide technical support for our entire workforce, whether they are in-office ... Intern and Contract positions are not eligible. Founded in 2017, Devoted Health is on a mission to ...

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Universal Support: Provide technical support for our entire workforce, whether they are in-office ... Intern and Contract positions are not eligible. Founded in 2017, Devoted Health is on a mission to ...

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for ...

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for ...

You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for ...

Support Engineer

Waltham, MA · On-site

$56 - $64/hr

## Support EngineerApplylocations: Waltham Massachusetts Officetime type: Full timeposted on: Posted ... Intern and Contract positions are not eligible.*Founded in 2017, Devoted Health is on a mission to ...

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for ...

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for ...

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal opportunity for ...

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...

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Contract Production Support Engineer information

See Boston, MA salary details

$19

$52

$87

How much do contract production support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for contract production support engineer in Boston, MA is $52.12, according to ZipRecruiter salary data. Most workers in this role earn between $43.89 and $57.21 per hour, depending on experience, location, and employer.

What is the difference between Contract Production Support Engineer vs Contract Manufacturing Engineer?

AspectContract Production Support EngineerContract Manufacturing Engineer
CredentialsTypically requires engineering degree, relevant certifications, and industry-specific knowledgeSimilar credentials, often with additional manufacturing process certifications
Work EnvironmentSupports production lines, troubleshooting, and process improvements in manufacturing facilitiesDesigns and optimizes manufacturing processes, often involved in plant setup and scaling
Employer & Industry UsageUsed by manufacturing companies to ensure smooth production operationsUsed in manufacturing firms to develop and improve production methods
Search & Comparison IntentOften compared for troubleshooting and support roles in productionCompared for process design and optimization roles

The Contract Production Support Engineer focuses on maintaining and troubleshooting existing production lines, ensuring smooth operations. In contrast, the Contract Manufacturing Engineer is involved in designing, developing, and improving manufacturing processes. Both roles require similar technical credentials and are integral to manufacturing industries, but they serve different stages of the production lifecycle.

What are popular job titles related to Contract Production Support Engineer jobs in Boston, MA?

For Contract Production Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Contract Production Support Engineer jobs in Boston, MA look for?

The top searched job categories for Contract Production Support Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Contract Production Support Engineer jobs?

Cities near Boston, MA with the most Contract Production Support Engineer job openings:

Technical Support Engineer

10Beauty

Burlington, MA • Remote

$100K - $115K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Technical Support Engineer

Burlington, Massachusetts, United States

10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty and Nordstrom.

As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 50+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map!

Introduction

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday–Sunday schedule on retail hours

At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team.

Salary Range

$100,000 - $115,000 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.