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Contract Power Platform Developer information
What are the key skills and qualifications needed to thrive as a Contract Power Platform Developer, and why are they important?
What is a Contract Power Platform Developer?
What are some common challenges faced by Contract Power Platform Developers when working with clients on custom solutions?
What is the difference between Contract Power Platform Developer vs Power Platform Consultant?
| Aspect | Contract Power Platform Developer | Power Platform Consultant |
|---|---|---|
| Credentials | Microsoft Power Platform certifications, development experience | Microsoft certifications, consulting experience |
| Work Environment | Project-based, development-focused roles | Client-facing, advisory roles |
| Employer & Industry | IT firms, consulting companies, in-house teams | Consulting firms, enterprise clients |
| Search & Comparison Intent | Technical development tasks, coding, customization | Solution design, process optimization |
The main difference is that Contract Power Platform Developers focus on building and customizing Power Platform solutions through coding and technical development, while Power Platform Consultants primarily advise clients on implementing and optimizing Power Platform tools. Both roles require similar certifications but differ in their focus on development versus consulting and client interaction.
- Remote Power Platform Developer
- Microsoft Power Platform
- Weekend Power Platform Developer
- Remote Power Platform
- Intern Microsoft Power Platform Developer
- Manager Power Platform Developer
- Microsoft Power Apps Developer
- Freelance Power Platform Developer
- Freelance Microsoft Power Apps Developer
- Internship Microsoft Power Platform Developer

Job description
We are seeking a CCaaS Senior Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS (Contact Center as a Service) solutions. The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a working knowledge of Avaya PBX systems. This role requires strong technical expertise, project management skills, and a collaborative mindset to deliver seamless contact center solutions.
In the Role you will:
- Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9, Amazon Connect) and integrate with Avaya PBX systems to ensure seamless operation and performance.
- Design, develop, and support self-service IVR applications that provide a positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers.
- Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure and integration points.
- Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with CCaaS solutions to enhance functionality and automate workflows.
- Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. Focus on improving customer experience through strategic integrations and automation.
- Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis.
- Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA.
- Develop and maintain custom scripts and tools for system integrations and automation to streamline processes across different platforms, ensuring seamless communication between CCaaS, CRM, and other internal systems.
- Support Avaya-specific features such as ACD, trunks, and dial patterns, ensuring proper integration with cloud-based contact center solutions.
Requirements:
- Proficient in API development and integrations (REST, SOAP, JSON, etc.).
- Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar.
- Proficiency with WFM tools (e.g., NICE, Verint, Aceyus).
- Strong knowledge MuleSoft and CRM platforms like Salesforce or Microsoft Dynamics.
- Hands-on experience with call recording solutions like Verint or NICE Systems.
- Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies.
Located within 50 miles of OneMain corporate offices: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, Wilmington DE
About Mindlance
Sourced by ZipRecruiter
Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Union, NJ, US
Year founded
1999