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Contract Help Desk Jobs in Raleigh, NC (NOW HIRING)

STI

Child Welfare Specialist

Durham, NC · On-site

Client seeks contract resources to prepare and provide support for County Child Welfare staff ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

Client seeks contract resources to prepare and provide support for County Child Welfare staff ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

STI

Child Welfare Specialist

Durham, NC · On-site

The NC Department of Health and Human Services seeks contract resources to prepare and provide ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

STI

Child Welfare Readiness Liaison

Durham, NC · On-site

Seeks contract resources to prepare and provide support for County Child Welfare staff during the ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

Judge Group, Inc.

Technical Support - R&D

Raleigh, NC

$32 - $34/hr

Raleigh, NC Duration: 3+ Months Contract We are seeking a dedicated and enthusiastic in-offfice ... through the help desk Perform break-fix support for laptops and docks/peripherals in a timely ...

Infojini Inc

Technical Analyst

Raleigh, NC · On-site

... contract position Job details mentioned below- Title: Technical Analyst Location: Raleigh, NC ... Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ...

Leader Communications Inc

Customer Service Agents

Raleigh, NC · On-site

$13.75 - $18.50/hr

... contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support.

STI

Child Welfare Readiness Liaison

Durham, NC · On-site

The NC Department of Health and Human Services seeks contract resources to prepare and provide ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15 - $15.50/hr

... IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast ... Salary increases after 4 months Job Type & Location This is a Contract to Hire position based out ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

The NC Department of Health and Human Services seeks contract resources to prepare and provide ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...

Infojini Inc

Business Analyst

Raleigh, NC · On-site

We are looking for Business Analyst in Raleigh, NC for 12 months contract position. Please send ... These positions have responsibility for systems analysis which includes assuring that help desk and ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15 - $15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits ...

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All JobsContract Help Desk JobsContract Help Desk Jobs in Raleigh, NC

Contract Help Desk information

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How much do contract help desk jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for contract help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Contract Help Desk jobs? Cities near Raleigh, NC with the most Contract Help Desk job openings:
Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Technology Services - 810/910

Technology Services - 810/910

Wake County Public School System

Cary, NC

Full-time

Posted 27 days ago

Wake County Public School System rating

5.4

Company rating: 5.4 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

459th of 549 rated elementary and secondary schools

Job description

POSITION TITLE (Oracle title)

SENIOR DIRECTOR

WORKING TITLE

Senior Director-Customer Support and Experience

SCHOOL/DEPARTMENT

Technology Services Division

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Senior Director Band 1

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek

POSITION PURPOSE:

Leads the Wake County Public School System (WCPSS) with all devices and classroom technology procurement efforts. Researches, identifies, and evaluates new and emerging technologies. Works collaboratively with staff in Technology Services, Schools, Academic Advancement, and Data, Research, and Accountability to ensure alignment with the learning and teaching focus of the district.

MINIMUM QUALIFICATIONS: 
  • Comprehensive knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
  • Comprehensive knowledge of a large educational environment and their processes and procedures;
  • Critical thinking, analytical, and problem-solving skills;
  • Demonstrated successful leadership and training skills;
  • Demonstrated project management skills;
  • Demonstrated commitment to achieving goals and plans;
  • Excellent planning and organizational skills;
  • Strong interpersonal skills;
  • Negotiating and influencing skills;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to set strategic directions, create tactical plans, implement processes, evaluate results, and continually monitor and adjust;
  • Ability to successfully assess strengths and weaknesses of vendor partners;
  • Ability to make independent judgments and to implement creative solutions to problems with minimal supervisory oversight;
  • Ability to establish and maintain effective working relationships with school system staff, vendors, contractors, external agencies, and the community.
EDUCATION, TRAINING, AND EXPERIENCE
  • Bachelor’s degree in a technical or business field (e.g., computer science, engineering, accounting, business, mathematics); AND
  • Five years of experience in a management position with responsibility for delivering technology support services.
CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:
  • Five years of successful experience supporting technology integration at a district level.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Facilitates and supports the application, integration, and development of technology solutions supporting the mission and goals of WCPSS.
  2. Provides technical leadership in resolving development and implementation issues.
  3. Management of administrative staff in the areas of inventory management, contracts, E-Rate, help desk, other support services that include Central Office desktop support, break/fix, Chromebooks, iPads, email, and level 1 support of O365 and Google.
  4. Supervision over call center for help desk and Transportation.
  5. Supports common design patterns and document best practices that enable consistent technology solutions and ensure conformity of architecture across the district.
  6. Ensures processes and procedures are established and implemented to manage and support all devices and classroom technology keeping a focus on teaching and learning.
  7. Oversees the procurement and standardization of classroom technology.
  8. Participates in long-range strategy and policy development to address all areas of district technology.
  9. Designs, executes, and monitors inventory management process; designs and manages inventory management systems meeting facility needs; manages inventory control policies and procedures across the district.
  10. Audits inventory by coordinating with external and internal teams.
  11. Oversees the utilization of bond money allocated for devices across the district.
  12. Evaluates district technology by ensuring sufficiency of device specification and coordinating with school instructional needs.
  13. Meets federal, state, and local standards for accounting requirements.
  14. Performs other related duties, as assigned.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

Must be able to use a variety of office equipment such as computers, scanners, and copiers. Must be able to communicate effectively. At times requires the ability to lift, carry, push, pull or otherwise move objects up to ten pounds. The work occasionally requires driving automotive equipment. Due to the amount of time spent standing and/or walking, physical requirements are consistent with those for sedentary work.

EFFECTIVE DATE: 12/2025

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.


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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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