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Contract Desktop Support Jobs in Virginia (NOW HIRING)

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop ... due to contract requirements. * 4 to 6 years working in an IT Support Focused role (minimum)

VivSoft Technologies

Contract Specialist

Falls Church, VA · On-site

$80K - $95K/yr

Contract Specialist Location: Falls Church, VA Clearance: Public Trust Type: Full-time About ... Experience supporting DoD procurement programs. * Experience with PD2 (Procurement Desktop-Defense)

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Contract Desktop Support information

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$10

$26

$45

How much do contract desktop support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contract desktop support in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contract desktop support specialist, and why are they important?

To thrive as a Contract Desktop Support specialist, you need solid knowledge of hardware troubleshooting, operating systems, and network fundamentals, often backed by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and software deployment platforms is typically required. Strong customer service, problem-solving abilities, and effective communication skills help you resolve issues efficiently and build trust with end-users. These skills ensure minimized downtime, high user satisfaction, and smooth daily operations in diverse organizational environments.

What are some common challenges faced by contract desktop support professionals, and how can they best address them?

Contract Desktop Support professionals often encounter challenges such as quickly adapting to new IT environments, managing diverse hardware and software setups, and balancing multiple support requests. Success in this role requires strong troubleshooting skills, effective time management, and excellent communication to clearly explain technical issues to users. Building rapport with full-time staff and proactively familiarizing yourself with the organization's systems can help contract professionals integrate smoothly and provide high-quality support.

What is the difference between Contract Desktop Support vs Help Desk Technician?

AspectContract Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentContract-based, on-site or remote, client sitesHelp desk, call centers, remote support
Employer & IndustryIT service providers, consulting firmsCorporate IT departments, MSPs
Common Search IntentContract Desktop Support vs Help Desk Technician

Contract Desktop Support and Help Desk Technician roles often overlap in certifications and work environments, but Contract Desktop Support typically involves short-term contracts providing on-site or remote technical assistance directly to clients. Help Desk Technicians usually work within a company's internal IT team, focusing on remote support and troubleshooting. Both roles require similar skills but differ mainly in employment type and scope of work.

What is a contract desktop support specialist?

A Contract Desktop Support specialist is an IT professional hired on a temporary or project basis to provide technical assistance to users within an organization. Their main responsibilities include installing, troubleshooting, and maintaining computer hardware, software, and peripheral devices. They resolve user issues either remotely or onsite, ensuring minimal disruption to business operations. These specialists may also assist with system upgrades, network connectivity, and security protocols as needed. As contract workers, they are typically employed for a set period or for specific projects rather than as full-time permanent staff.
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What are popular job titles related to Contract Desktop Support jobs in Virginia? For Contract Desktop Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Contract Desktop Support jobs in Virginia look for? The top searched job categories for Contract Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Contract Desktop Support jobs? Cities in Virginia with the most Contract Desktop Support job openings:
Contract Desktop Support jobs near you
Infographic showing various Contract Desktop Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

Support Engineer II

IsI Enterprises LLC

Springfield, VA • On-site

$85K - $95K/yr

Full-time

PTO

Posted 13 days ago

Job description

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties/Responsibilities:
  • Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
  • Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
  • Troubleshoot Windows, Mac, and Linux operating systems
  • Assist with resolving basic API integrations and connectivity issues.
  • Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
  • Perform end user management and account provisioning.
  • Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
  • Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
  • Conduct proactive system health checks to maintain operational efficiency.
  • Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
  • Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
  • Maintain detailed and accurate documentation of support activities while ensuring data security.
  • Work closely with team members to ensure efficient issue resolution.
  • Follow and enhance standardized processes and checklists to improve service quality.
  • Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.

Qualifications:
This position requires applicants to have current, interim eligibility or previous security clearance.
  • Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
  • Interim clearances will be accepted for consideration.
  • All clearances are encouraged to apply.
  • U.S. citizenship is required by federal regulation
Applicants without any of the above will not be considered at this time due to contract requirements.
  • 4 to 6 years working in an IT Support Focused role (minimum)
  • CompTIA A+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
  • Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
  • Experience with Google Workspace, VPNs, DNS, and mobile device management.
  • Understanding of cloud computing (SaaS, PaaS, IaaS, DaaS) concepts.
  • Experience troubleshooting basic hardware & software issues
  • Experience utilizing ticketing systems and remote management tools
  • Strong communication, problem-solving, and time management abilities.
  • Ability to work both independently and collaboratively in a fast-paced setting.
  • Experience with Service Level Agreements (SLAs) and SOP creation.
  • Detail-oriented with a proactive approach to troubleshooting and continuous improvement

What we offer:
  • Competitive salary range: $85,000-$95,000
  • Comprehensive benefits package, including generous PTO.
  • Flexible hybrid work schedule.
  • Opportunities for professional growth and training.
  • A collaborative and innovative company culture that values teamwork and continuous improvement.

Industrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

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