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Contract Customer Service Jobs in Indiana (NOW HIRING)

BCForward

customer service

Indianapolis, IN · On-site

$21/hr

Job Title: Customer Service Rep. III Location: 8211 SciCor Drive Indianapolis, IN 46214 (Remote ... Contract - 12 months Pay rate: $ 22 per hour on w2 Shift: 1 st Shift (10am-7pm, 1 hour unpaid lunch ...

Robert Half

Customer Service Representative

Elkhart, IN · On-site

$18 - $20/hr

We are looking for a Customer Service Representative to support customers with questions and ... This Long-term Contract position is ideal for someone who can communicate clearly, stay composed in ...

DHL

Customer Service Supervisor

Indianapolis, IN · On-site

$60K - $80K/yr

... contract requirements and identify accessorial activity • Interact with customer groups, as ... customer service issues • Ensure necessary documentation is completed and filed according with ...

Harris

$14.50 - $19.75/hr

* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and ... Transfer calls to employees in other departments as required to meet customer needs. * Fully ...

SpartanNash

Representative, Customer Service

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Maintain records and files for vendor, new item and contract deal information as required Review ... Customer service skills, and telephone etiquette. * Good organizational skills to prioritize and ...

DPDHL

Customer Service Supervisor

Plainfield, IN · On-site

$60K - $80K/yr

Execute daily customer contract requirements and identify accessorial activity Interact with customer groups, as necessary, and provide first line of escalation for customer service issues Ensure ...

DHL

Customer Service Supervisor

Plainfield, IN · On-site

$60K - $80K/yr

... contract requirements and identify accessorial activity • Interact with customer groups, as ... customer service issues • Ensure necessary documentation is completed and filed according with ...

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Contract Customer Service information

How does a Contract Customer Service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the key skills and qualifications needed to thrive as a Contract Customer Service Representative, and why are they important?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

What are contract customer service jobs?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.
What are the most commonly searched types of Customer Service jobs in Indiana? The most popular types of Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Contract Customer Service jobs? Cities in Indiana with the most Contract Customer Service job openings:
Contract Customer Service jobs near you
Customer Service Representative

Customer Service Representative

GPC - Genuine Parts Company

Fort Wayne, IN

$15.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Genuine Parts Company rating

6.8

Company rating: 6.8 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

218th of 343 rated retail wholesalers

Job description

SUMMARY:
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES:
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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