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Contract Chargeback Analyst Jobs in California (NOW HIRING)

Robert Half

Accounting Analyst

El Segundo, CA · On-site

$24.70 - $26/hr

... a Long-term Contract basis. This role supports day-to-day accounting and inventory activities ... Handle customer payment dispute research and follow through on chargeback resolution to support ...

Certified Employment Group

Be Seen First

Manufacturing Claims Specialist

Roseville, CA · On-site

$36 - $40/hr

Strong analytical, negotiation, and problem-solving skills. * Excellent written and verbal ... Experience working with commercial contracts, chargebacks, warranty claims, or financial recoveries.

Hyundai Capital

FinOps Analyst

Irvine, CA · On-site

$90 - $120/hr

FinOps Analyst Overview The FinOps Analyst is responsible for establishing and operating a ... contract utilization. * Define and enforce tagging and metadata standards to support chargeback ...

Hyundai Capital

FinOps Analyst

Irvine, CA · On-site

FinOps Analyst Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor ... contract utilization. Define and enforce tagging and metadata standards to support chargeback ...

Bellota Labs

Payments Operations Analyst

San Jose, CA · On-site

$38K - $42K/yr

This is a hands-on operational role, not a decision-making role on contracts or commercial terms ... banking, chargebacks, approval-rate monitoring, and reconciliation between processor data ...

eSalon

Operations Analyst

El Segundo, CA · On-site

$26/hr

This is a contract position requiring approximately 25 hours per week. The role follows a hybrid ... Responding to and managing credit card chargebacks * Completing Henkel markup calculations

eSalon

Operations Analyst

El Segundo, CA · On-site

$26/hr

This is a contract position requiring approximately 25 hours per week. The role follows a hybrid ... Responding to and managing credit card chargebacks * Completing Henkel markup calculations

eSalon

Operations Analyst

El Segundo, CA · On-site

$26/hr

This is a contract position requiring approximately 25 hours per week. The role follows a hybrid ... Responding to and managing credit card chargebacks * Completing Henkel markup calculations

Hyundai Capital

FinOps Analyst

Irvine, CA · On-site

$100K - $155K/yr

... contract utilization. • Define and enforce tagging and metadata standards to support chargeback ... analyzing usage trends supporting migration waves, modernization initiatives, and steady state ...

Hyundai Capital America

FinOps Analyst

Irvine, CA · On-site

... contract utilization. • Define and enforce tagging and metadata standards to support chargeback ... analyzing usage trends supporting migration waves, modernization initiatives, and steady state ...

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Contract Chargeback Analyst information

How does a contract chargeback analyst typically collaborate with sales and finance teams to resolve discrepancies?

A Contract Chargeback Analyst works closely with both sales and finance teams to investigate and resolve chargeback discrepancies. When chargebacks are submitted by customers or distributors, the analyst reviews contracts, pricing agreements, and supporting documentation to verify claims. They regularly communicate with sales representatives to clarify contract terms and with finance professionals to reconcile payments, ensuring that all adjustments are processed accurately and efficiently. This collaborative approach helps maintain strong customer relationships and supports accurate financial reporting.

What are the key skills and qualifications needed to thrive as a contract chargeback analyst, and why are they important?

To thrive as a Contract Chargeback Analyst, a strong background in finance or accounting, analytical skills, and familiarity with contract compliance are essential, often supported by a relevant degree. Proficiency in ERP systems, chargeback management software, and advanced Excel functions is typically required. Attention to detail, problem-solving abilities, and clear communication help analysts investigate discrepancies and collaborate with internal and external stakeholders. These skills ensure accurate chargeback processing, minimize revenue loss, and maintain compliance with contractual obligations.

What is the difference between Contract Chargeback Analyst vs Accounts Payable Specialist?

AspectContract Chargeback AnalystAccounts Payable Specialist
CredentialsTypically requires finance or accounting certifications, such as CPA or similarOften requires basic accounting or finance knowledge, with some roles preferring certifications like APIC or equivalent
Work EnvironmentMostly office-based, working with financial data, contracts, and billing systemsOffice-based, handling invoice processing, payment reconciliation, and vendor communication
Employer & IndustryCommon in finance, telecommunications, and large corporations managing contracts and billingWidely used across industries including retail, manufacturing, and service sectors

The Contract Chargeback Analyst and Accounts Payable Specialist roles share similarities in financial data handling and office environments. However, the Analyst focuses more on contract-related chargebacks and dispute resolution, while the Specialist manages invoice processing and payments. Both roles require strong attention to detail and financial knowledge, but the Analyst often requires more specialized certifications related to finance or contracts.

How much does a contract chargeback analyst make?

A contract chargeback analyst typically earns between $45,000 and $65,000 annually, depending on experience, location, and the employer. The role often requires strong analytical skills and familiarity with payment processing systems and dispute management tools.

How to become a contract chargeback analyst?

To become a contract chargeback analyst, candidates typically need a bachelor's degree in finance, accounting, or a related field. Relevant skills include knowledge of payment processing, dispute resolution, and familiarity with chargeback management tools; certifications like Certified Payments Professional (CPP) can be advantageous. Experience in finance or customer service roles also helps in developing the analytical and communication skills required for the job.

What are the most commonly searched types of Chargeback Analyst jobs in California?

The most popular types of Chargeback Analyst jobs in California are:

What are popular job titles related to Contract Chargeback Analyst jobs in California?

For Contract Chargeback Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Contract Chargeback Analyst jobs in California look for?

The top searched job categories for Contract Chargeback Analyst jobs in California are:

What cities in California are hiring for Contract Chargeback Analyst jobs?

Cities in California with the most Contract Chargeback Analyst job openings:

Contract Chargeback Analyst jobs near you

Dispute and Chargebacks, Program Manager

Replit

Foster City, CA • On-site

$161K - $212K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
Role Summary
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety Operations team, who owns customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals.
You'll own Replit's disputes and chargeback function end-to-end: from the individual case in front of you to the policies, playbooks, and automation that let it hold up as we scale to millions of users. This role combines strategic ownership with hands-on execution: you'll determine dispute and chargeback strategy, and build the systems that make those decisions repeatable at scale, working closely with Engineering, Legal and Finance.
In this role you will...
  • Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and how to represent, gather evidence, and respond within network deadlines.
  • Design and maintain the policies, decision trees, and SOPs that govern how disputes and chargebacks are handled.
  • Define the key metrics, health targets, and goals for the disputes program and track performance against them, reporting to leadership.
  • Monitor chargeback rates and dispute trends to identify the underlying drivers of volume, and partner with Engineering and Finance to address root causes.
  • Partner with Engineering and Support Operations to automate manual parts of the workflow (evidence gathering, decisioning logic, etc).
  • Build training, documentation, and escalation paths that enable frontline support teams to handle dispute-related inquiries confidently and consistently as the program scales.

Required Skills and Experience:
  • 6+ years of hands-on experience owning disputes/chargebacks operations, ideally where you built or significantly leveled up the function rather than just running an existing one.
  • Deep familiarity with major card network dispute rules and reason codes (e.g., Visa, Mastercard, Amex, Discover), including compelling-evidence frameworks and network monitoring/excessive-dispute programs (e.g., Visa's VDMP/VFMP, Mastercard's ECP)
  • Experience building or improving SOPs, playbooks, or workflows in a support or operations environment.
  • Experience partnering with Engineering to scope and prioritize automation, even if you're not writing the code yourself.
  • Comfort operating as both a hands-on operator and systems builder in a scaling environment.
  • Strong judgment and decision-making skills when handling sensitive or ambiguous customer situations.
  • Experience translating policy or legal requirements into clear, repeatable processes or customer-facing guidance.
  • Strong written communication skills, with the ability to communicate clearly, empathetically, and precisely in high-stakes situations.
  • Proven track record working cross-functionally to deliver impactful results.

Nice to Have:
  • Hands-on experience with Stripe's dispute tooling specifically, including submitting evidence and managing dispute workflows through Stripe.
  • Experience in customer support, trust & safety, support operations, or similar roles within a technology company.
  • Experience in a high-growth or usage-based SaaS environment, where dispute patterns and volume can shift quickly with product changes.
  • Familiarity with fraud detection tooling and how it intersects with the disputes function.
  • Experience managing outsourced or contract support as programs scale, in case this function grows beyond a single person down the line.

Full-Time Employee Benefits Include:
Competitive Salary & Equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office & US Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)
Quarterly Team Gatherings
In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
  • Meet the Replit Agent
  • Replit: Make an app for that
  • Replit Blog
  • Amjad TED Talk

Interviewing + Culture at Replit
  • Operating Principles
  • Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Apply