Contingent Workforce Program Manager Jobs in Carol Stream, IL

Job Title: Vendor Management Operations Lead

Location: Chicago, IL- Hybrid role

Duration: 12+ Months

Job Description:

Contingent Labor Lifecycle Management Responsible for end-to-end lifecycle execution, including onboarding validation, tracking, and offboarding coordination

Perform quarterly vendor workforce validation, including: Receiving vendor-provided rosters

Reconciling active contingent workers against approved engagements

Partnering with business stakeholders to initiate offboarding actions

Manage a centralized inventory of contingent workers

Enforce adherence to preferred staffing program standards and escalate exceptions

Consulting Engagement Process Ownership Operationalize, inventory, and manage the Bank s consulting engagements

Maintain centralized tracking of recommendations, business plans, and criticality.

Partner with ERM for validation and reporting purposes

Centralized Vendor & Subscription Management (as needed)May own operational oversight for select centralized vendors (e.g., subscriptions, enterprise services, shared tools)

Coordinate with business stakeholders to validate need, optimize usage, and support governance activities

Vendor Governance & Reporting Collect and organize vendor performance materials and required documentation

Support KPIs/KRIs for: Contingent labor program

Preferred staffing vendors

Vendor governance activities

Support reporting for leadership, oversight committees, and internal stakeholders

Data Integrity & Inventory Management Maintain accurate vendor and workforce records across systems (e.g., ServiceNow, Workday, SharePoint)

Perform ongoing reconciliation of vendor and contingent labor data

Ensure clear ownership, status tracking, and lifecycle alignment

Establish controls to maintain data quality over time

Audit, FHFA, and Oversight Support Coordinate responses to audit, FHFA, and regulatory requests

Gather, validate, and organize required documentation and evidence

Ensure responses are complete, structured, and audit-ready

Track deliverables and follow-ups across stakeholders

Intake & Operational Coordination Manage SSVM vendor management mailbox and intake requests

Triage requests, assign ownership, and track resolution

Support workflow coordination across SSVM, business stakeholders, and vendors

SSVM Program & Control Management Maintain and organize SSVM program artifacts, including controls, procedures, job aids, and supporting documentation

Ensure operational processes are aligned with documented controls, identifying and addressing gaps between execution and documentation

Update controls, procedures, and supporting materials as processes evolve or improve

Support periodic reviews of SSVM controls and documentation to ensure accuracy, completeness, and audit readiness

Coordinate with SSVM leadership and ERM to ensure controls are consistently applied and appropriately documented

Maintain structured, centralized documentation within SharePoint to support transparency, usability, and audit traceability

What you ll bring

Bachelor s degree in Business, Information Systems, Operations, or a related field, or equivalent work experience.

7+ years of experience in vendor management, procurement operations, or contingent workforce management

Experience supporting audit, regulatory, or compliance-driven processes (financial services preferred)

Strong operational execution skills with ability to manage end-to-end processes independently

Experience managing or supporting centralized vendor relationships (e.g., subscriptions, enterprise services, or shared tools), including inventory tracking and usage oversight

Experience with enterprise systems (e.g., ServiceNow, Workday, SharePoint, Teams)

Proven ability to organize, structure, and centralize data and documentation (e.g., vendor inventories, SharePoint/Teams content)

Demonstrated ability to identify inefficiencies and drive process improvements or standardization across workflows

Strong attention to detail with a focus on data quality, documentation, and audit readiness

Ability to manage multiple priorities in a high-volume, operational environment

Clear, professional communication skills with both business stakeholders and vendors