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Contact Representative Jobs in Michigan (NOW HIRING)

mfcu

Contact Center Consultant I

Midland, MI · On-site

MFCU is looking for a Contact Center Representative who is Trustworthy, Caring, and Enthusiastic in receiving and processing MFCUmember requests with a first call resolution. Collaborates with staff ...

mfcu

Contact Center Consultant I

Midland, MI · On-site

MFCU is looking for a Contact Center Representative who is Trustworthy, Caring, and Enthusiastic in receiving and processing MFCUmember requests with a first call resolution. Collaborates with staff ...

Kelly Services

Contact Centre Associate

Midland, MI · Hybrid

$20 - $23/hr

Job Title: Associate Customer Service Representative/Contact Centre Associate Primary Location: Midland, MI 48674 12-month contract - Onsite role Shift: 8 AM - 5 PM Pay rate: $20 - 23/hr.

TruGreen

Contact Center Sales Team Lead

Rochester, MI · On-site

This role will support Contact Center leadership with delegated responsibilities around mentoring other sales reps and driving sales efficiency and performance. This is a developmental role ...

Eaton

Senior Contact Center Manager

Galesburg, MI · On-site

$97K - $143K/yr

The Senior Contact Center Manager is responsible for developing a contact center culture of ... Represent the Roadranger Call Center, support Tech Services and warranty teams with projects ...

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Showing results 21-40

All JobsContact Representative JobsContact Representative Jobs in Michigan

Contact Representative information

See Michigan salary details

$27.5K

$41.7K

$63.2K

How much do contact representative jobs pay per year?

As of Aug 8, 2026, the average yearly pay for contact representative in Michigan is $41,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $50,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by contact representatives, and how can they be managed effectively?

Contact Representatives often encounter high call volumes and must handle a diverse range of customer inquiries, sometimes under tight time constraints. Balancing efficiency with delivering excellent customer service can be challenging, especially when dealing with frustrated or confused clients. Effective time management, strong communication skills, and familiarity with internal resources are key strategies for managing these challenges. Team collaboration and regular training sessions also help Contact Representatives stay updated on procedures and best practices.

What are the key skills and qualifications needed to thrive as a contact representative?

To thrive as a Contact Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is often required. Patience, problem-solving abilities, and a positive attitude help you excel when assisting diverse clients and resolving their issues. These skills are crucial for providing efficient service, ensuring customer satisfaction, and maintaining a professional company image.

What does a contact representative do?

A contact representative assists customers by answering questions, resolving issues, and providing information about products or services. They often work in call centers or customer service environments, using communication skills and knowledge of company policies to support clients effectively.

What is a contact representative?

Contact Representatives are professionals who serve as the primary point of contact between an organization and its customers or clients. They handle inquiries, provide information, and resolve issues via phone, email, or in-person interactions. Their duties often include answering questions, processing transactions, and assisting with problem resolution to ensure customer satisfaction. Contact Representatives play a key role in maintaining positive relationships with the public and supporting the organization's overall service goals.

What is a contact representative at the IRS?

As a contact representative at the IRS, you provide tax payers with information and payment options for items like filing taxes or understanding auditing procedure. You may meet with customers in person or conduct your work over the phone. You must be comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience. Qualifications for the job include prior experience in customer support and strong verbal communication skills, attention to detail, and patience.

What is the difference between Contact Representative vs Customer Service Representative?

AspectContact RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, government agencies, financial institutionsRetail stores, call centers, service desks
Employer & Industry UsageGovernment agencies, insurance, telecommunicationsRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for communication skills and problem-solving abilitiesCompared for customer interaction and service skills

Contact Representatives and Customer Service Representatives both handle customer interactions, but Contact Representatives often work in government or financial sectors with a focus on communication and problem resolution, while Customer Service Reps typically work in retail or service industries, emphasizing customer satisfaction and support.

More about Contact Representative jobs
What are popular job titles related to Contact Representative jobs in MI? For Contact Representative jobs in MI, the most frequently searched job titles are:
Contact Representative jobs near you
Infographic showing various Contact Representative job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $41,749 per year, or $20.1 per hour.

Contact Center Representative Full Time Alpena

Northland Area FCU

Alpena, MI • On-site

$14 - $17.50/hr

Other

Posted 23 days ago

Job description

Your Next Career Move Starts Here!

We're Hiring a Contact Center Representative – Full Time

Are you the kind of person who can brighten someone's day with just your voice? Do you love helping people, solving problems, and making a difference one conversation at a time? If so, we'd love to have you on our team!

What Is the Role?

Be the voice of our credit union! As a Contact Center Representative, you'll deliver exceptional service over the phone, assist members with their financial needs, answer questions, solve problems, and connect members with products and services that help them reach their goals—all while creating a positive experience with every call.

You're Perfect If You:

✅ Love helping people and finding solutions
✅ Communicate clearly and confidently
✅ Stay organized and detail-oriented in a fast-paced environment
✅ Enjoy building relationships and identifying opportunities to help members
✅ Have customer service, call center, or financial experience (bonus points!)

Why You'll Love It Here:

Sales goals that actually make sense
No cold calling—just helping our members!
Incentive pay + annual bonuses + paid training
Real advancement opportunities
Amazing benefits package
Supportive team culture that wants to see you succeed

Qualifications:

Must possess and maintain a valid driver's license, plus previous credit union, financial institution, customer service, call center, sales, or related experience.

Ready to Make Every Call Count?

Our members are waiting to hear from you!

Amazing benefits package

Qualifications : Must possess and maintain a valid driver's license + previous credit union, financial institution, cash handling, customer service, sales or related experience

Ready to make banking better? Our members are waiting!

Check us out at: Careers - Northland Area FCU

Equal Opportunity Employer
\ #YourCareerStartsHere #NowHiring #CreditUnionJobs #CustomerServiceJobs #ContactCenter #JoinOurTeam #BankingCareers

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