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Contact Representative Jobs in Delaware (NOW HIRING)

Bentley Truck Services

Sales Representative

Felton, DE · On-site

Contact new and existing customers to discuss needs. * Negotiate prices and terms and prepare sales ... Sales Representative Qualifications: * Excellent written and oral communication skills * Ability to ...

ABC PEDIATRICS LLC

Front Desk Representative

Dover, DE · On-site

$17/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

Dulyhealthandcare

$15.10 - $22.70/hr

The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not ...

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All JobsContact Representative JobsContact Representative Jobs in Delaware

Contact Representative information

See Delaware salary details

$31.5K

$47.9K

$72.6K

How much do contact representative jobs pay per year?

As of Aug 3, 2026, the average yearly pay for contact representative in Delaware is $47,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Contact Representatives, and how can they be managed effectively?

Contact Representatives often encounter high call volumes and must handle a diverse range of customer inquiries, sometimes under tight time constraints. Balancing efficiency with delivering excellent customer service can be challenging, especially when dealing with frustrated or confused clients. Effective time management, strong communication skills, and familiarity with internal resources are key strategies for managing these challenges. Team collaboration and regular training sessions also help Contact Representatives stay updated on procedures and best practices.

What is the highest paying customer service job?

In customer service roles, senior positions such as customer service managers or client relations directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles that require technical knowledge or industry expertise, like technical support managers or account managers in certain sectors, can also command higher pay. Advanced skills, certifications, and experience typically contribute to higher compensation in customer service careers.

What are the key skills and qualifications needed to thrive as a Contact Representative, and why are they important?

To thrive as a Contact Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is often required. Patience, problem-solving abilities, and a positive attitude help you excel when assisting diverse clients and resolving their issues. These skills are crucial for providing efficient service, ensuring customer satisfaction, and maintaining a professional company image.

What does a contact representative do?

A contact representative assists customers by answering questions, resolving issues, and providing information about products or services. They often work in call centers or customer service environments, using communication skills and knowledge of company policies to help clients effectively.

What are Contact Representatives?

Contact Representatives are professionals who serve as the primary point of contact between an organization and its customers or clients. They handle inquiries, provide information, and resolve issues via phone, email, or in-person interactions. Their duties often include answering questions, processing transactions, and assisting with problem resolution to ensure customer satisfaction. Contact Representatives play a key role in maintaining positive relationships with the public and supporting the organization's overall service goals.

Is CSR a stressful job in BPO?

A Contact Representative (CSR) in a BPO environment often faces stress due to high call volumes, strict performance targets, and handling customer complaints. The job requires strong communication skills, patience, and the ability to manage pressure, which can contribute to stress levels depending on individual resilience and work environment.

What Is a Contact Representative at the IRS?

As a contact representative at the IRS, you provide tax payers with information and payment options for items like filing taxes or understanding auditing procedure. You may meet with customers in person or conduct your work over the phone. You must be comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience. Qualifications for the job include prior experience in customer support and strong verbal communication skills, attention to detail, and patience.

What jobs pay 4000 a week without a degree?

Contact representatives typically do not earn $4,000 weekly without experience or specialized skills. High-paying roles that can reach this level without a degree include sales positions, real estate agents, or certain freelance or commission-based jobs, but they often require strong communication skills, networking, and self-motivation. Most roles paying this amount consistently without formal education are rare and usually involve performance-based compensation.

What is the difference between Contact Representative vs Customer Service Representative?

AspectContact RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, government agencies, financial institutionsRetail stores, call centers, service desks
Employer & Industry UsageGovernment agencies, insurance, telecommunicationsRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for communication skills and problem-solving abilitiesCompared for customer interaction and service skills

Contact Representatives and Customer Service Representatives both handle customer interactions, but Contact Representatives often work in government or financial sectors with a focus on communication and problem resolution, while Customer Service Reps typically work in retail or service industries, emphasizing customer satisfaction and support.

More about Contact Representative jobs
What are popular job titles related to Contact Representative jobs in DE? For Contact Representative jobs in DE, the most frequently searched job titles are:
Contact Representative jobs near you
Infographic showing various Contact Representative job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,941 per year, or $23 per hour.

Member Contact Center Assistant Manager

DEXSTA FEDERAL CREDIT UNION

Wilmington, DE • On-site

$23.56 - $37.12/hr

Full-time

Posted 5 days ago

Job description

Position Summary:

This position will focus on maintaining a high level of member service within the Member Contact Center. The Member Contact Center Assistant Manager is responsible for servicing member needs and transactions (including savings, checking's, certificates, consumer loans, related ancillary products, and education of products and services offered) while assisting other team members with complex or manager escalated calls. The Member Contact Center Assistant Manager will coordinate with the Member Contact Center Manager to provide support for all departments while maintaining vendor relationships. This position is also accountable for the smooth operation of the Member Contact Center in the Member Contact Center Manager's absence.

Duties and Responsibilities:

Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.

Ensure that the Member Contact Center operates effectively and provides a high level of member service by answering an above average volume of calls and inquires.

Greet, answer questions, and respond to member requests via various communication channels. Resolve member complaints, complex issues and manager escalated calls. Approve member exceptions and authorize service fee refunds when appropriate.

Perform the duties of a Member Contact Center Financial Services Representative when requested or needed.

Maintain members' account information and update when appropriate.

Coordinates staff responses to overflow call center vendor generated notices of unresolved member service issues.

Maintain operating and security procedures that are consistent with other offices.

Serves as primary contact for staff needing password resets for various software systems and websites Assist other Member Contact Center team members with product, policy or procedure questions.

Support the Member Contact Center Manager in all aspects of managing and operating their department.

Perform the duties of Loan Officer when needed.

Maintain an up-to-date and comprehensive knowledge of the Credit Union's products and services.

Cross sell credit union loan products and services to achieve established goals set by management.

Assume the role of Member Contact Center Manager in the manager's absence.

Able to supervise the Member Contact Center during extended hours set by management.

Other duties as assigned.

Education, Training and Experience:

High school diploma or the equivalent and post-secondary course work in a business-related field.

Minimum three years' supervisory experience preferred.

Experience in financial services or a customer service environment is a plus.

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