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Contact Representative Jobs in Delaware (NOW HIRING)

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Contact Center Coordinator

Dover, DE · On-site

$18 - $20/hr

As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients ... The physical demands described here are representative of those that must be met by an employee to ...

Bentley Truck Services

Sales Representative

Felton, DE · On-site

Contact new and existing customers to discuss needs. * Negotiate prices and terms and prepare sales ... Sales Representative Qualifications: * Excellent written and oral communication skills * Ability to ...

Bentley Truck Services

Sales Representative

Felton, DE · On-site

Contact new and existing customers to discuss needs. * Negotiate prices and terms and prepare sales ... Sales Representative Qualifications: * Excellent written and oral communication skills * Ability to ...

Nucar Auto Group

Service BDC Representative

New Castle, DE · On-site

$14.50 - $19.50/hr

BDC Representative Responsibilities: * Answering incoming phone calls and online enquiries ... Maintaining contact with customers to ensure they are happy with our service. * Ensuring potential ...

Rustman Agency

Sales Representative

Dover, DE · On-site

Sales Representative (100% Commission) Remote The Rustman Agency is a rapidly growing brokerage ... Contact and consult with prospective clients regarding insurance coverage * Present customized ...

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All JobsContact Representative JobsContact Representative Jobs in Delaware

Contact Representative information

See Delaware salary details

$31.5K

$47.9K

$72.6K

How much do contact representative jobs pay per year?

As of Aug 10, 2026, the average yearly pay for contact representative in Delaware is $47,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by contact representatives, and how can they be managed effectively?

Contact Representatives often encounter high call volumes and must handle a diverse range of customer inquiries, sometimes under tight time constraints. Balancing efficiency with delivering excellent customer service can be challenging, especially when dealing with frustrated or confused clients. Effective time management, strong communication skills, and familiarity with internal resources are key strategies for managing these challenges. Team collaboration and regular training sessions also help Contact Representatives stay updated on procedures and best practices.

What are the key skills and qualifications needed to thrive as a contact representative?

To thrive as a Contact Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is often required. Patience, problem-solving abilities, and a positive attitude help you excel when assisting diverse clients and resolving their issues. These skills are crucial for providing efficient service, ensuring customer satisfaction, and maintaining a professional company image.

What does a contact representative do?

A contact representative assists customers by answering questions, resolving issues, and providing information about products or services. They often work in call centers or customer service environments, using communication skills and knowledge of company policies to support clients effectively.

What is a contact representative?

Contact Representatives are professionals who serve as the primary point of contact between an organization and its customers or clients. They handle inquiries, provide information, and resolve issues via phone, email, or in-person interactions. Their duties often include answering questions, processing transactions, and assisting with problem resolution to ensure customer satisfaction. Contact Representatives play a key role in maintaining positive relationships with the public and supporting the organization's overall service goals.

What is a contact representative at the IRS?

As a contact representative at the IRS, you provide tax payers with information and payment options for items like filing taxes or understanding auditing procedure. You may meet with customers in person or conduct your work over the phone. You must be comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience. Qualifications for the job include prior experience in customer support and strong verbal communication skills, attention to detail, and patience.

What is the difference between Contact Representative vs Customer Service Representative?

AspectContact RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, government agencies, financial institutionsRetail stores, call centers, service desks
Employer & Industry UsageGovernment agencies, insurance, telecommunicationsRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for communication skills and problem-solving abilitiesCompared for customer interaction and service skills

Contact Representatives and Customer Service Representatives both handle customer interactions, but Contact Representatives often work in government or financial sectors with a focus on communication and problem resolution, while Customer Service Reps typically work in retail or service industries, emphasizing customer satisfaction and support.

More about Contact Representative jobs
What are popular job titles related to Contact Representative jobs in DE? For Contact Representative jobs in DE, the most frequently searched job titles are:
Contact Representative jobs near you
Infographic showing various Contact Representative job openings in Delaware as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $47,941 per year, or $23 per hour.

Part Time - Contact Center Representative

Del-One Federal Credit Union

Dover, DE • On-site

$14 - $18.25/hr

Other

Posted 3 days ago

New

Job description

CREDIT UNION PROFILE:
Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 65 years. Del-One strives to be the members' financial partner for life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with branch locations throughout Delaware. It is an organization that also embraces the community it serves.
In addition to being Delaware's largest credit union, Del-One has been recognized as a "Top Workplace" and "Best Credit Union". Del-One is strategically positioned to deliver on the organization's brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.
POSITION PURPOSE:
Responsible for handling a variety of member service calls in a prompt, professional, and courteous manner. Demonstrate a proactive approach to anticipating and resolving member concerns with the goal of exceeding each member's expectations by addressing member questions and problems regarding a variety of products and services. Completes and maintains related reports, records, and files. Cross sells Credit Union products and services and supports all functions within the Contact Center, advising and advocating for broad needs and interests of Del-One members.
This position(s) will require Saturday shifts and will be working in-person at all times.
Requirements
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional completion of Contact Center representative functions.
  • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.
  • Promptly receives member telephone questions and complaints in a professional manner and understanding how members engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life.
  • Actively and professionally cross sells Credit Union services.
  • Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Contact Center Shift Supervisor, Contact Center Lead and Contact Center Manager.
  • Provides general information to members on Credit Union policies, procedures, and programs; assist members with any issues, questions, problems, or complaints they may have.
  • Performs routine accounts transactions such as, but not limited to, transfers, loan payments, check requests, etc.
  • Maintains and projects the Credit Union's professional reputation and commitment to member service.
  • Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with coworkers and with management.
  • Assists Contact Center personnel as required.
  • Keeps supervisor informed of area activities and significant problems.
  • Completes required documents, reports and records accurately and promptly.
  • Attends and participates in meetings as required.
Assumes responsibility for related duties as required or assigned
  • Assists other departments as necessary.
  • Assists in verifying accounts and other member correspondence.
  • Keeps work area clean, secure, and well maintained.
PERFORMANCE MEASUREMENTS
  • Contact Center representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
  • Good business relations exist with members. Member problems and complaints are promptly and professionally addressed and resolved.
  • Accurate and complete information about Credit Union products and services is provided to members.
  • Good working relationships and coordination exist with coworkers and with management. Appropriate assistance is provided to Contact Center staff as needed. Supervisor is informed of activities.
  • Required documents, reports, and records are accurate, complete, and timely.
  • The Credit Union's professional reputation is conveyed and maintained.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent
Required Knowledge:
  • General knowledge of Credit Union products, policies, and procedures
  • Basic understanding of loans, payment processes, and interest rates
Experience Required: At least 1 year of experience in contact center environment; preferably in a financial institution
Skills/Abilities:
  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our members' financial lives.
  • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex member problems through creative solutions.
  • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule.
  • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends.
  • Communicates effectively and confidently with all members to make their financial lives better.
  • Has the ability to engage with members - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections.
  • Ability to use a personal computer and related software applications including Microsoft Word or Excel
  • Basic mathematical skills
  • Ability to manage multiple tasks simultaneously
  • Attention to detail
PHYSICAL ACTIVITIES AND REQUIREMENTS OF POSITION
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly
Average Hearing: Able to hear average or normal conversations and receive ordinary information
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery
Physical Strength: Sedentary work; sitting most of the time; exerts up to 10 lbs. of force occasionally
WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions
MENTAL ACTIVITIES AND REQUIREMENTS OF POSITION
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables
MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; the four basic arithmetic operations with money; and to use decimals to compute ratios and percent
LANGUAGE ABILITY:
  • Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation
  • Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
  • Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.

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