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Contact Center Technology Jobs (NOW HIRING)

Astra North Infoteck Inc.

Hybrid (4 days WFO) Primary Skills Business Analysis | Contact Center Technology | CRM Integration | IVR / Voice Platforms | Digital Channels | API Integration | GenAI Enhancements Job Overview ...

Capgemini

Contact Center SME

Manhattan, NY · On-site

Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. - Responsibilities • Lead end-to-end contact center solution ...

TOGA Technology

Contact Center Manager

Naperville, IL · On-site

$55K/yr

The Contact Center Manager is expected to drive operational excellence, maintain consistent service ... Maintain a strong understanding of IT support operations, client environments, and industry trends.

United Airlines

Contact Center SME

Manhattan, NY · On-site

Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. - Responsibilities Lead end-to-end contact center solution design ...

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Contact Center Technology information

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How much do contact center technology jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for contact center technology in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Contact Center Technology, and why are they important?

To excel in Contact Center Technology, you need strong expertise in telephony systems, networking, and customer support platforms, often supported by a degree in information technology or a related field. Familiarity with tools such as Cisco, Avaya, Genesys, cloud-based contact center solutions, and certifications like CCNA or AWS are typically required. Excellent problem-solving, communication, and teamwork skills help professionals respond effectively to issues and collaborate with both technical and non-technical stakeholders. These competencies ensure reliable system performance, high-quality customer interactions, and efficient resolution of technical challenges in a contact center environment.

What job makes $10,000 a month without a degree?

In contact center technology, roles such as senior technical consultants or specialized support managers can earn around $10,000 per month with extensive experience and technical skills. These positions often require certifications, strong problem-solving abilities, and knowledge of customer relationship management (CRM) tools, but may not require a traditional college degree.

What is the highest paying call center job?

In contact center technology roles, positions such as Contact Center Director or Senior Manager typically have the highest salaries, often exceeding $100,000 annually. These roles require extensive experience, leadership skills, and knowledge of call center systems and tools.

What are some common challenges faced by professionals working in Contact Center Technology roles?

Professionals in Contact Center Technology often face challenges such as integrating new software solutions with legacy systems, ensuring high system uptime, and maintaining robust data security. Adapting to rapidly evolving customer service technologies and supporting large-scale deployments can also be demanding. Collaboration with cross-functional teams—including IT, operations, and customer service—is crucial to address technical issues quickly and implement process improvements that enhance the customer experience.

What is contact center technology?

Contact center technology refers to the software and hardware systems used by customer service agents to manage and handle customer interactions across multiple channels such as phone, email, chat, and social media. It includes tools like automatic call distributors (ACD), customer relationship management (CRM) systems, and interactive voice response (IVR) systems. These technologies help improve efficiency, streamline communication, and enhance customer experience for contact center roles.

What is the difference between Contact Center Technology vs Customer Service Representative?

AspectContact Center TechnologyCustomer Service Representative
Primary RoleImplementing, managing, and supporting contact center software and systemsAssisting customers directly via calls, emails, or chats
Required SkillsTechnical knowledge of contact center platforms, troubleshooting, system configurationCommunication skills, problem-solving, product knowledge
Work EnvironmentIT departments, technical support teams, contact centersCustomer service departments, call centers
CertificationsIT certifications, contact center platform trainingCustomer service certifications, soft skills training

While Contact Center Technology focuses on managing and supporting contact center systems, Customer Service Representatives interact directly with customers to resolve issues. Both roles are essential in the contact center industry but differ in responsibilities and skill sets.

How can I make 2000 a week working from home?

Contact center agents working from home can earn around $2000 weekly by handling high call volumes, working flexible hours, and gaining experience or specialized skills such as technical support or sales. Achieving this income often requires full-time hours, strong communication skills, and proficiency with customer service tools. Certifications in relevant areas can also improve earning potential.
More about Contact Center Technology jobs
What job categories do people searching Contact Center Technology jobs look for? The top searched job categories for Contact Center Technology jobs are:
Infographic showing various Contact Center Technology job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.

Contact Center Operations Specialist

Wolverine Worldwide

Rockford, MI • On-site

Full-time

Posted 9 days ago

Job description

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world's leading designers, marketers, and licensors of footwear and apparel; It's global footprint spans 170 countries and territories. The Company's portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.
Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.
In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America's Dream Employers, America's Best Employers for Women, and America's Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.
Wolverine Worldwide is a Certified™ Great Place To Work®.
This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center. This position will also be responsible for partnering with various business units across the organization to help drive the objectives of the Customer Engagement team.
Primary Duties:
  • Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation and execution, issue identification and resolution.
  • Partner with leadership to identify contact center operational efficiencies and improvements with a focus on customer centricity.
  • Partner with Product Owners on development and enhancements of contact center technologies.
  • Administer, support, troubleshoot and train contact center technologies including but not limited to customer relationship management, telephony, order management system, workforce management and reporting tools.
  • Utilize appropriate methodologies for collecting, analyzing, and presenting data and information by making use of reporting tools.
  • Produce and maintain reports to show contact center performance.
  • Responsible for ad hoc reporting as requested by leadership.
  • Automate reporting from contact center tools where possible.
  • Interact with vendors to ensure business technologies are operating at optimal performance. Research and provide in depth analysis of new potential vendors to improve operations.
  • Partner with the business to deliver relevant customer insights obtained by the contact center.
  • Perform duties consistent with the Company's AAP/EEO goals and policies
  • Perform other duties as required/assigned by manager

Knowledge, Skills and Abilities Required:
  • Bachelor's degree in related field or equivalent work experience.
  • Contact center systems experience.
  • Salesforce experience.
  • Advanced Microsoft Excel skills required.
  • Ability to interpret data in a customer centric manner.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong critical thinking, problem solving and follow through skills.
  • Maintain a positive and professional relationship with internal and external business partners.
  • Strong verbal and written communication skills.
  • Strong presentation skills.

Working Conditions:
Normal office environment.
Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.
#LI-KD
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

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