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Consumer Credit Counseling Jobs (NOW HIRING)

Suncoast Credit Union

Collector

Tampa, FL · On-site

$19 - $24/hr

Recommendations may include payment extensions, due date changes, referral to or outside consumer credit counseling, repossession (both voluntary and involuntary), or redemption. * Notes all activity ...

M&T Bank

Collections Specialist III

Getzville, NY

$20.55 - $34.25/hr

Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. * Initiate contact with customers' attorneys and Bankruptcy trustees. * Investigate and conduct skip ...

Compeer Financial

Prin Credit Officer Risk

Onalaska, WI · On-site

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

M&T Bank

Collections Specialist III

Getzville, NY · On-site

$20.55 - $34.25/hr

Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. * Initiate contact with customers' attorneys and Bankruptcy trustees. * Investigate and conduct skip ...

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Consumer Credit Counseling information

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How much do consumer credit counseling jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for consumer credit counseling in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $19.95 per hour, depending on experience, location, and employer.

What is a consumer credit counseling?

A Consumer Credit Counseling job involves helping individuals manage their debt, improve their credit, and create financial plans. Counselors assess clients' financial situations, provide budgeting advice, and may negotiate with creditors to establish repayment plans. They often work for nonprofit organizations, financial institutions, or government agencies. Their goal is to educate clients on responsible financial practices and help them regain financial stability.

What are some typical challenges faced by consumer credit counselors and how do they overcome them?

Consumer credit counselors often work with clients who are experiencing significant financial stress, which can make conversations emotional or difficult. Successfully navigating these challenges requires strong listening skills, empathy, and the ability to remain objective while providing actionable advice. Counselors may also encounter complex debt situations that require creative problem-solving and in-depth knowledge of financial tools and resources. Overcoming these challenges often relies on ongoing professional development and collaboration with colleagues or related agencies to stay informed on the latest industry trends and regulations.

What are the key skills and qualifications needed to thrive in the consumer credit counseling position, and why are they important?

To thrive in Consumer Credit Counseling, you need a solid understanding of personal finance, credit management, and debt reduction strategies, usually supported by relevant certifications such as Certified Credit Counselor (CCC). Familiarity with financial software, budgeting tools, and secure client management systems is typically required. Strong interpersonal communication, problem-solving abilities, and a nonjudgmental attitude are key soft skills that distinguish top performers. These skills are crucial for effectively guiding clients through sensitive financial challenges and fostering client trust and positive outcomes.

How much do consumer credit counselors make?

Consumer credit counselors typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can vary based on certifications, such as Certified Credit Counselor, and the work environment, including non-profit or private sectors.

What certification do you need to be a consumer credit counselor?

To become a consumer credit counselor, professionals often obtain certifications such as the Certified Credit Counselor (CCC) credential from organizations like the National Foundation for Credit Counseling (NFCC) or the Association for Financial Counseling & Planning Education (AFCPE). These certifications typically require completing specific training programs, passing exams, and adhering to ethical standards. While not always mandatory, certification enhances credibility and job prospects in the field.
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What states have the most Consumer Credit Counseling jobs?

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What job categories do people searching Consumer Credit Counseling jobs look for?

The top searched job categories for Consumer Credit Counseling jobs are:

Consumer Credit Counseling jobs near you
Infographic showing various Consumer Credit Counseling job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,590 per year, or $20 per hour.

Collector

Suncoast Credit Union

Tampa, FL • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Suncoast Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Overview

Compensation: $19.00 - $24.00 hourly based on experience and credentials

Hours of Operation: Monday through Friday 8:00am - 6:00pm

The Member Solutions Advocate communicates with members with past due accounts by telephone, electronic, or written communication in a call center environment. Determines reasons for loan delinquency. Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status, minimize Credit Union losses, and increase net recoveries.


Responsibilities
  • Communicates with members regarding their entire relationship and past due accounts by telephone, electronic, or written communication. Performs financial analysis, determines reasons for loan delinquency, and determines member’s ability to bring the loan to current status.
  • Mentors peers (as needed) to promote transference of knowledge.
  • Communicates directly with members to discuss complaints and escalated issues. Identifies, researches, and resolves complex account problems for members.
  • Collects on a portfolio of loans in all stages of delinquency and/or high risk to reduce the financial exposure of the Credit Union.
  • Works assigned collection queue as well as other specialty queues as assigned by supervisor or management daily.
  • Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status. Recommendations may include payment extensions, due date changes, referral to or outside consumer credit counseling, repossession (both voluntary and involuntary), or redemption.
  • Notes all activity as a result of each call on assigned accounts in Member Solutions software. Ensures all account information is correct. Makes corrections or refers account to appropriate department for further research. Completes assigned number of collection calls per day.
  • Uses various credit reporting and skip tracing services and/or software to obtain information to help in the recovery of the unit and/or funds.
  • Performs rights of offset on depository accounts and applies funds to delinquent and/or charged-off loans. Posts payments to members’ accounts and General Ledger.
  • Assists in the training of new Member Solutions employees. Assists in training other Credit Union employees on Member Solutions policies and procedures.

Qualifications
  • High school diploma or equivalent
  • 5 or more years progressively responsible consumer collection experience with a financial institution.
  • Basic accounting skills to post payments to General Ledger and members’ accounts
  • Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Qualifications:
  • High school diploma or equivalent
  • 5 or more years progressively responsible consumer collection experience with a financial institution.
  • Basic accounting skills to post payments to General Ledger and members’ accounts
  • Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Education:UNAVAILABLEEmployment Type: FULL_TIME

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