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Consumer Credit Counseling Jobs (NOW HIRING)

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Financial Services Specialist

OR · On-site

  • Dental

  • Vision

  • PTO

Achieve your Certified Consumer Credit Counselor Certification and enhance your expertise. • Skill Development: Access continuous learning opportunities to expand your knowledge and skills in ...

Suncoast Credit Union Careers

Collector

Fort Myers, FL · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Recommendations may include payment extensions, due date changes, referral to or outside consumer credit counseling, repossession (both voluntary and involuntary), or redemption. * Notes all activity ...

Dow Credit Union

Member Solutions Specialist

Midland, MI · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Would you like to build a career in credit counseling and loss mitigation? If so, please read on ... General knowledge about consumer lending and mortgage lending processes * Ability to gather ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. * Document outcomes of all calls. * Accept inbound calls from various internal departments as well as ...

Compeer Financial

Prin Credit Officer Risk

Sun Prairie, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

Compeer Financial

Prin Credit Officer Risk

Waite Park, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

Compeer Financial

Prin Credit Officer Risk

Mankato, MN · Hybrid

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

Compeer Financial

Prin Credit Officer Risk

Onalaska, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

Compeer Financial

Prin Credit Officer Risk

Mankato, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

Compeer Financial

Prin Credit Officer Risk

Mankato, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

Compeer Financial

Prin Credit Officer Risk

Mankato, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

Suncoast Credit Union

Collector

Fort Myers, FL · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Recommendations may include payment extensions, due date changes, referral to or outside consumer credit counseling, repossession (both voluntary and involuntary), or redemption. * Notes all activity ...

M&T Bank

Collections Specialist I

Getzville, NY

$18 - $28.31/hr

Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. * Document outcomes of all calls. * Accept inbound calls from various internal departments as well as ...

Compeer Financial

Prin Credit Officer Risk

Eau Claire, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... investor, and consumer loan requests originated by Compeer team members and determines if the ... Credit Counseling and Loan Servicing * Partners with team members to provide credit counsel and ...

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Consumer Credit Counseling information

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$20

How much do consumer credit counseling jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for consumer credit counseling in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the consumer credit counseling position, and why are they important?

To thrive in Consumer Credit Counseling, you need a solid understanding of personal finance, credit management, and debt reduction strategies, usually supported by relevant certifications such as Certified Credit Counselor (CCC). Familiarity with financial software, budgeting tools, and secure client management systems is typically required. Strong interpersonal communication, problem-solving abilities, and a nonjudgmental attitude are key soft skills that distinguish top performers. These skills are crucial for effectively guiding clients through sensitive financial challenges and fostering client trust and positive outcomes.

What is a consumer credit counseling?

A Consumer Credit Counseling job involves helping individuals manage their debt, improve their credit, and create financial plans. Counselors assess clients' financial situations, provide budgeting advice, and may negotiate with creditors to establish repayment plans. They often work for nonprofit organizations, financial institutions, or government agencies. Their goal is to educate clients on responsible financial practices and help them regain financial stability.

How much do consumer credit counselors make?

Consumer credit counselors typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with certifications such as Certified Credit Counselor and experience in financial counseling or related fields.

What are some typical challenges faced by consumer credit counselors and how do they overcome them?

Consumer credit counselors often work with clients who are experiencing significant financial stress, which can make conversations emotional or difficult. Successfully navigating these challenges requires strong listening skills, empathy, and the ability to remain objective while providing actionable advice. Counselors may also encounter complex debt situations that require creative problem-solving and in-depth knowledge of financial tools and resources. Overcoming these challenges often relies on ongoing professional development and collaboration with colleagues or related agencies to stay informed on the latest industry trends and regulations.

What is the role of a consumer credit counselor?

A consumer credit counselor helps individuals manage their debt and improve their financial health by providing budgeting advice, debt management plans, and financial education. They often work for nonprofit agencies and may hold certifications such as Certified Credit Counselor (CCC) or Accredited Financial Counselor (AFC).

What certification do you need to be a consumer credit counselor?

To become a consumer credit counselor, professionals often pursue certifications such as the Certified Credit Counselor (CCC) from the National Foundation for Credit Counseling (NFCC) or the Accredited Financial Counselor (AFC). These certifications typically require relevant training, experience in financial counseling, and passing an exam. While not always mandatory, certification enhances credibility and job prospects in the field.
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What cities are hiring for Consumer Credit Counseling jobs?

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What states have the most Consumer Credit Counseling jobs?

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What job categories do people searching Consumer Credit Counseling jobs look for?

The top searched job categories for Consumer Credit Counseling jobs are:

Consumer Credit Counseling jobs near you
Infographic showing various Consumer Credit Counseling job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,590 per year, or $20 per hour.

Digital Product Specialist

American Consumer Credit Counseling

Newton, MA • On-site

$127K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

The Digital Product Specialist is responsible for supporting the design, testing, implementation, and continuous improvement of ACCC's digital products. This position works closely with the Digital Product Manager, the Digital Product Coordinator, developers, business stakeholders, and vendors to ensure digital products meet business objectives while providing a high-quality customer experience. The Digital Product Specialist participates throughout the product lifecycle by validating new functionality, documenting requirements, performing quality assurance testing, researching industry trends, supporting product releases, and identifying opportunities for continuous improvement across ACCC's digital platforms.

This position follows ACCC's hybrid work schedule. Employees primarily work remotely and are required to report to the office as directed by management for scheduled in-office days, meetings, training, or other business needs.

Essential Responsibilities

1. Support the planning, development, testing, implementation, and maintenance of ACCC digital products.

2. Collaborate with cross-functional teams to ensure product enhancements align with business and customer needs.

3. Assist with documenting product requirements, user stories, workflows, and feature specifications.

4. Participate in product planning, backlog refinement, and sprint activities.

5. Perform manual testing of web applications, mobile applications (CreditU; iOS and Android), and internal platforms.

6. Develop and execute test plans, test cases, regression tests, smoke tests, exploratory testing, and user acceptance testing.

7. Identify, document, reproduce, and validate software defects using Jira.

8. Verify fixes prior to production releases and assist with post-release validation.

9. Monitor production environments and report issues impacting customers or employees.

10. Assist with investigating production issues and support tickets.

11. Work with developers and business stakeholders to troubleshoot and validate software fixes.

12. Help prioritize defects and enhancements based on business impact.

13. Conduct competitor research and monitor industry trends to support product strategy.

14. Assist with analyzing customer feedback, product usage, and business needs to identify opportunities for improvement.

15. Support product research and vendor evaluations as assigned.

16. Maintain product documentation, release notes, testing documentation, and SOPs.

17. Document testing results and product changes within Jira and other project management tools.

18. Help maintain product roadmaps and project documentation.

19. Work closely with IT, Counseling, Marketing, Client Services, QA, and external vendors throughout the product development lifecycle.

20. Perform other duties as assigned.

Requirements

Position Qualifications

1.

Strong problem solving, analytic, decision-making skills and solution innovation advancements.

2.

Able to interpret data and trends, diagnose problems.

3.

Excellent time management skills with the ability to prioritize multiple projects, accountability, proactive nature and committed work ethic.

4.

Strong understanding of the credit counseling process.

5.

Strong oral/written communication skills. Detail oriented.

6.

Specialized Knowledge, Licenses, Certifications: Debt Management Programs

7.

Other: Advanced computer knowledge; basic to intermediate mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); demonstrate time management and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds occasionally.

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage
  • Medical and dependent Flexible Spending Account (FSA)
  • Short-Term and Long-Term Disability; Life Insurance
  • 401(k) retirement plan with company matching
  • Paid time off and paid holidays
  • Remote work flexibility
  • Professional development and training opportunities
  • Supportive team environment and mission-driven culture