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Constituent Services Jobs (NOW HIRING)

Pennsylvania House of Representatives, Democratic Caucus

PA · On-site

$18.15/hr

... services for constituents. This position is 100% onsite and is not eligible for Telework. Essential Duties & Responsibilities Monitor and respond to Constituent inquires through a variety of mediums ...

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How much do constituent services jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for constituent services in the United States is $35.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $58.89 per hour, depending on experience, location, and employer.

What is a constituent services job?

A Constituent Services job involves assisting residents with issues related to government agencies, policies, or programs. Professionals in this role help constituents navigate bureaucracy, resolve problems, and access necessary resources. They often work for elected officials, government offices, or advocacy organizations to ensure responsive and effective public service. Strong communication, problem-solving, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive in a constituent services position?

To excel in Constituent Services, you need strong communication, problem-solving abilities, and a customer service-oriented mindset, often supported by a background in public administration or community relations. Familiarity with case management software, CRM systems, and office productivity tools like Microsoft Office Suite is commonly required. Exceptional interpersonal skills, patience, and the ability to handle sensitive issues discreetly set top performers apart in this position. These capabilities are essential for effectively addressing constituent needs, managing inquiries, and ensuring positive community engagement.

What are the typical challenges faced in a constituent services role, and how can I prepare for them?

Professionals in Constituent Services often encounter high volumes of requests, diverse concerns, and emotionally charged situations from community members. Managing multiple cases simultaneously and prioritizing urgent needs requires excellent organizational skills and resilience. To succeed, familiarize yourself with local issues, develop effective communication strategies, and practice maintaining composure under pressure. Supportive team environments and training can help you grow, and you will have valuable opportunities to develop advocacy, problem-solving, and leadership skills as you advance in your career.

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Constituent Services jobs near you
Infographic showing various Constituent Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,696 per year, or $35.9 per hour.

Constituent Services Liaison

Veritas HHS LLC

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Veritas-HHS seeks a Constituent Services Liaison to work at the Child Support Office located in Nashville, TN.
About the Company
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here's our Mission and Core Values.
Mission - Do socially useful work, have fun, and prosper.
Core Values - Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Most places you work, someone else owns the outcome. Here, you do.
Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support - not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up - Your success and the company's success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It's one of the many ways we give back to those that do socially useful work, prosper, and have fun.
Benefits we offer:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • STD, LTD
  • Life Insurance
  • Employee Assistance Program
  • Telehealth Services
  • Paid Time Off
  • Volunteer Paid Time Off
  • Time off provided on most State Holidays
  • Nectar Rewards
  • On-Demand Pay

Our Training Process:
We strive to provide the best possible training experience for all new hires. To ensure a strong foundation, all new employees will begin with a three-week training program led by our Chief Trainer. During this time, you will gain an overall understanding of the child support process as well as your department's policies and procedures.
Following this, your department's Team Lead will continue your training, going more in-depth to provide you with specialized knowledge related to your role. In addition, you will be enrolled in state new hire training and training specific to your department to further support your development.
About the Position:
The Constituent Services Liaison serves as the primary liaison between the 20th Judicial District's Child Support Office and the Tennessee Department of Human Services (TDHS) constituent services function, including the project's on-site call center operation. This individual also receives and acknowledges work orders, responds directly to customer inquiries and assigns work orders to case managers.
Requirements
Primary Responsibilities:
  • Responds directly to customer inquiries referred directly from TDHS or elected officials
  • Assigns work orders to case managers, operations managers, project manager, or to the Office of Special Counsel, as appropriate, for resolution, with a copy to the appropriate supervisor/manager
  • Enters each referred contact or complaint into our contact tracker and monitors response to ensure that CSS of Tennessee and TDHS time frames and quality standards are met
  • Produces daily reports for management team
  • Perform related duties as required

Qualifications
  • Associate's degree or above preferred
  • At least two years of experience in a child support or customer service call center environment
  • Education can be substituted for years of experience
  • Excellent communication skills

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.
Final candidates will be subject to a background check as part of the hiring process. The background check process requires submitting your fingerprints at one of the listed facilities. Please note that it may take up to two weeks to clear before your start date. During this time, you will also begin your online onboarding paperwork, which should be completed in a timely manner.
Learn about Veritas HHS at www.veritas-hhs.com .

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