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StateJobsNY

Constituent Services Associate

White Plains, NY · On-site

$16.25 - $21.75/hr

Constituent Services Associate The Constituent Services Associate is a full-time position in the White Plains, NY office of NYS Senator Shelley Mayer. Under the supervision of the Director of ...

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As of Aug 16, 2026, the average hourly pay for constituent services in the United States is $35.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $58.89 per hour, depending on experience, location, and employer.

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To excel in Constituent Services, you need strong communication, problem-solving abilities, and a customer service-oriented mindset, often supported by a background in public administration or community relations. Familiarity with case management software, CRM systems, and office productivity tools like Microsoft Office Suite is commonly required. Exceptional interpersonal skills, patience, and the ability to handle sensitive issues discreetly set top performers apart in this position. These capabilities are essential for effectively addressing constituent needs, managing inquiries, and ensuring positive community engagement.

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Professionals in Constituent Services often encounter high volumes of requests, diverse concerns, and emotionally charged situations from community members. Managing multiple cases simultaneously and prioritizing urgent needs requires excellent organizational skills and resilience. To succeed, familiarize yourself with local issues, develop effective communication strategies, and practice maintaining composure under pressure. Supportive team environments and training can help you grow, and you will have valuable opportunities to develop advocacy, problem-solving, and leadership skills as you advance in your career.

What is a constituent services job?

A Constituent Services job involves assisting residents with issues related to government agencies, policies, or programs. Professionals in this role help constituents navigate bureaucracy, resolve problems, and access necessary resources. They often work for elected officials, government offices, or advocacy organizations to ensure responsive and effective public service. Strong communication, problem-solving, and customer service skills are essential for this role.

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Infographic showing various Constituent Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,696 per year, or $35.9 per hour.

Constituent Services Associate

StateJobsNY

White Plains, NY • On-site

$16.25 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Constituent Services Associate

The Constituent Services Associate is a full-time position in the White Plains, NY office of NYS Senator Shelley Mayer. Under the supervision of the Director of Constituent Services and Chief of Staff, the Constituent Services Associate addresses the needs of constituents seeking information, services and resources, through research, casework, and referrals depending upon the needs of constituents. Knowledge of or interest in government systems (benefits, housing, healthcare, courts, state and local governments), and customer service or social work/advocacy skills required.

Candidates should have strong commitment to public service, solving a range of constituent issues, ability to follow-up with relevant agencies to track progress and ensure resolution on all requests. Curiosity, willingness to learn, excellent research and writing skills, empathetic demeanor, attention to detail, patience, and listening and problem-solving skills are a must, as is timely and accurate recordkeeping and reporting. Familiarity with online case management systems is a plus.

The Associate will have responsibility for attending meetings and events with the Senator or on the Senator's behalf, as well as helping with written work, and planning and assisting with office and community events. Flexibility required as all staff pitch in on other responsibilities as needed.

The Associate will support the Senator's Youth Advisory Council (YAC), a leadership and civic engagement program for high school students throughout the 37th Senate District. Responsibilities may include assisting with recruitment, meeting coordination, event planning, student engagement activities, and supporting youth-led advocacy and community service initiatives.

Some remote work is permitted. Occasional weekend work required.

Minimum Qualifications

• Bachelor's Degree or equivalent

• Bilingual (English and Spanish) is strongly preferred

Additional Comments

All applications will be kept confidential. The New York State Senate is an equal opportunity employer that values a diverse and equitable workplace. This recruitment will remain open until filled. Due to the volume of applications, we will not be able to respond to each applicant. Anticipated July/August 2026 start date. The NYS Senate offers a comprehensive and competitive benefits package that includes a health and wellness in the workplace program that you and your family can benefit from: Dental insurance, Employee assistance program, Flexible spending account, Health insurance, Life insurance, Paid time off, Parental leave, Retirement plan, Sick time, Tuition reimbursement, Vision insurance, Wellness Program. The New York State Senate is an Equal Opportunity employer that values a diverse and equitable workplace. We do not permit discrimination based on race, age, creed, color, religion, gender/sex, military status, sexual orientation, marital status, familial status, national origin, predisposing genetic characteristics, or physical or mental disability, domestic violence victim status, arrest/criminal conviction record, pregnancy and related conditions, gender identity or expression, sexual harassment, immigration status, or hair texture or protective hair styles.

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