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Connecteam Jobs (NOW HIRING)

Connecteam

Director of Success

New York, NY · On-site

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across ...

Connecteam

Professional Service Manager

New York, NY · On-site

$60K/yr

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across ...

Connecteam

SMB Onboarding Manager

New York, NY · On-site

Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts ...

Connecteam

Client Onboarding Manager

New York, NY · On-site

Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts ...

Qumra Capital

WI · On-site

$140 - $160/hr

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across ...

Qumra Capital

NY · On-site

$140 - $160/hr

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across ...

K. Payne Contracting, LLC

Project manager

Nashville, TN · On-site

$2.5K - $3.5K/mo

Updating clients and executives through meetings or via communication platforms like Connecteam or Outlook * Evaluating the quality of work products by using customer feedback or inspections ...

NTI

Operations Administrator

Rockville, MD · On-site

Organize and maintain core systems (Dtools, Connecteam, WIP, Plangrid, etc.). * Create and manage filing systems for easy access. * Prepare and distribute project-related correspondence. * Maintain ...

CA Medical Staffing

Be Seen First

Pediatrics Practice Mananger

San Diego, CA · On-site

$80K - $100K/yr

Utilize Connecteam to delegate tasks, track project accountability, manage staff scheduling, and streamline internal communication. 2. Leadership, HR & Team Accountability * Provide strong, hands-on ...

Ederer Construction Inc.

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Office Manager

El Cajon, CA · On-site

Connecteam * FoxIt Reader * FloorPlanner * PolyBoard

Ederer Construction Inc.

Be Seen First

Office Manager

El Cajon, CA · On-site

Connecteam * FoxIt Reader * FloorPlanner * PolyBoard

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Connecteam information

What is Connecteam?

Connecteam is a workforce management platform designed to help businesses streamline communication, scheduling, time tracking, and daily operations for deskless and remote teams. It provides tools for employee engagement, task management, shift planning, and digital forms, all accessible via a mobile app. This solution is especially popular with companies in industries like retail, hospitality, construction, and field services that need to manage employees outside of a traditional office environment.

How does a Connecteam Implementation Specialist typically collaborate with clients and internal teams during the onboarding process?

As a Connecteam Implementation Specialist, you’ll work closely with both clients and internal stakeholders to ensure a smooth onboarding experience. You’ll guide clients through platform setup, provide training sessions tailored to their business needs, and troubleshoot any initial challenges. Internally, you’ll collaborate with product, support, and sales teams to relay client feedback and ensure all technical requirements are met. This role requires strong communication skills, adaptability, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive as a Connecteam Administrator, and why are they important?

To thrive as a Connecteam Administrator, you need strong organizational skills, experience with workforce management, and a good understanding of HR or operations processes. Familiarity with the Connecteam platform, mobile app management, and basic analytics or reporting tools is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for success in this role. These skills ensure effective platform implementation, user engagement, and streamlined internal operations within an organization.

What is the difference between Connecteam vs Employee Scheduler?

FeatureConnecteamEmployee Scheduler
Primary UseAll-in-one workforce management platform including communication, time tracking, and task managementScheduling and shift management primarily focused on employee scheduling
Credentials & CertificationsNo specific credentials required; user-friendly platform for various industriesNo specific credentials; mainly used for scheduling purposes
Work EnvironmentOffice, retail, hospitality, construction, and moreRetail, healthcare, hospitality, and service industries
Industry UsageUsed across multiple industries for comprehensive workforce managementPrimarily used in industries with shift-based work

While Connecteam offers a comprehensive workforce management solution including communication, task management, and time tracking, Employee Scheduler focuses mainly on creating and managing employee schedules. Connecteam is ideal for businesses seeking an all-in-one platform, whereas Employee Scheduler is suitable for companies primarily needing efficient shift planning.

More about Connecteam jobs

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Cities with the most Connecteam job openings:

What states have the most Connecteam jobs?

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What job categories do people searching Connecteam jobs look for?

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Connecteam jobs near you
Infographic showing various Connecteam job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 93% Physical, and 7% Remote job distribution.

Director of Success

Connecteam

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

Director of Success
Who Connecteam Is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn't happen behind a desk, and doesn't have time for messy spreadsheets, scattered group chats, or tools that don't talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
About The Role:The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam's product is successfully implemented across all levels of large organizations - from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
  • Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
  • Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
  • Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
  • Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam's platform into their workflows.
  • Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
  • KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
  • Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
  • Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
  • Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
  • Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.

Key Performance Indicators (KPIs):
  • Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
  • Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
  • Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.

Experience & Skills:
  • 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
  • Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
  • Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
  • Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
  • A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
  • Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
  • Proven experience in managing managers and leading through leadership layers is required.

Skills & Competencies:
  • Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
  • Data-driven approach to tracking success metrics and improving processes.
  • Expertise in scaling customer success operations and managing cross-functional initiatives.
  • Ability to think strategically while managing the day-to-day operational needs of customer success teams.
  • High emotional intelligence and the ability to build lasting relationships with customers and internal teams.

Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation, sick days.
  • 401(k)
    Salary range: 170-200K

We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
#LI-Remote
Joining Connecteam Is The Smart Move:
  • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
  • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
  • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
  • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
  • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
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