Conflict Resolution Advisor Jobs (NOW HIRING)

About the Job:

The HR Advisor provides coaching support to leaders on how to address and manage employee issues (e.g., policy violation, low performance, discipline, job abandonment, conflict mediation) as well as provide general policy interpretation and consultation to leaders and employees (e.g., performance, attendance, misconduct). The HR Advisor typically advises front-line leaders for more routine cases with limited complexity. Finally, HR Advisor also provides employee support for dealing with workplace tension, conflict, or general manager/team/employee concerns.

What You'll Do:

Employee Relations:

• Provide employee relations general counsel and service to leaders (primary client) and employees; providecomplex policy interpretation and strategic consultation to leaders and employees.

• Coach & guide managers on how to create a confidential and psychologically safe space for employees to share personal experiences, fostering trust and open communication.

• Counsel employees and leaders to help with conflict resolution to better manage potential issues in the workplace.Topics could include components related to Performance Management, Health Services, Union/Collective Bargaining Agreement,and other complex employee matters.
• Partner with leaders to build strong employee relationships and cultivate a positive, trust-based team culture. This can include attending meetings to facilitate effective communication, ensure alignment, promote transparency, and support successful resolution of concerns.

• Coach managers to capture and deliver feedback that is holistic, balanced, and future-focused.
• Equip leaders with effective strategies for goal setting, continuous conversations, and employee development, highlighting their intersection with employee relations, coaching, counseling, and discipline.

• Follow up with relevant stakeholders (e.g., leaders, employees, Employee Relations, and/or Business HR) to keep a check on the resolution as applicable for effective case management.

• Assists in the assembly of HR Solutions insights based on employee relations cases and trends; prepares actionable insights for Business HR (BHR) and HR SET teams as applicable for strategic application.

• In partnership with Sr. HR Advisors and HR Advisory leadership, analyzes themes from cases and make recommendations for changes in Company policies, practices, training, programs and/or procedures.

General HR Solutions / Case Management

Skills:

1. HR Acumen

Demonstrates general HR knowledge and understanding of the disciplines beyond their own specialty. Understands how all HR disciplines interact and impact other areas. Utilizes their well-developed network to make informed decisions on various HR matter.

2. Consulting

Connects with stakeholders to understand and gain specific information to help resolve customer problems in a given domain. Communicates effectively intent to customers, solicits customer requirements, utilizes domain knowledge and collaborates with the right stakeholders.

3. Emotional Intelligence

Includes self-awareness and self-management, empathy towards stakeholders (internal and external) via active listening. Builds trusting relationships and establishes credibility with peers, managers and stakeholders to influence optimal outcomes for employees and clients.

4. Interpersonal Savvy

Relates well to all kinds of people inside and outside of the organization. Builds appropriate rapport, constructive and effective relationships. Uses diplomacy and tact and diffuses high-tension situations comfortably.

5. Adaptive Communication

Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.

6. Prioritization

Assesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.

7. Learning Agility & Critical Thinking

Pursues learning and obtains knowledge continuously in relevant fields, methods, or technologies in current and future practices; continuously utilizes critical thinking to identify opportunities, execute solutions, and measure impact to constantly improve existing practices and processes based on feedback, lessons learned, and market trends.