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Configuration Management Analyst Jobs in Raleigh, NC

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · On-site

$89K - $116K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

Ultra

Configuration Management Manager

Wake Forest, NC · On-site

$142K - $178K/yr

The ideal candidate has strong knowledge of configuration management principles, hands-on ... Strong analytical skills and ability toidentifydata or documentation inconsistencies quickly.

Martin Marietta

CMDB Administrator

Raleigh, NC

Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB * Monitor and improve CMDB data quality using CMDB ...

Martin Marietta

CMDB Administrator

Raleigh, NC

Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB * Monitor and improve CMDB data quality using CMDB ...

Martin Marietta

CMDB Administrator

Raleigh, NC · On-site

Responsibilities : • Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB • Monitor and improve CMDB data ...

Martin Marietta

CMDB Administrator

Raleigh, NC · On-site

Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB * Monitor and improve CMDB data quality using CMDB ...

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All JobsConfiguration Management Analyst JobsConfiguration Management Analyst Jobs in Raleigh, NC

Configuration Management Analyst information

See Raleigh, NC salary details

$36K

$81.6K

$121.5K

How much do configuration management analyst jobs pay per year?

As of Jun 18, 2026, the average yearly pay for configuration management analyst in Raleigh, NC is $81,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,200.00 per year, depending on experience, location, and employer.

What is the difference between Configuration Management Analyst vs Systems Analyst?

AspectConfiguration Management AnalystSystems Analyst
Primary FocusManaging and controlling system configurations, version control, and documentationAnalyzing and designing IT systems to meet business needs
CertificationsITIL, CompTIA, or similarCBAP, PMI-PBA, or related
Work EnvironmentIT departments, project teams, government agenciesBusiness units, consulting firms, IT departments
Industry UsageTechnology, defense, government, manufacturingFinance, healthcare, technology, consulting

While both roles involve IT and systems, the Configuration Management Analyst primarily focuses on maintaining system integrity through configuration control, whereas the Systems Analyst concentrates on analyzing and designing systems to meet organizational needs. Understanding these differences helps in choosing the right career path or job search focus.

How much does a configuration analyst make in the US?

A configuration management analyst in the US typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications and specialized skills can earn higher salaries. The role often requires knowledge of configuration management tools like CMDBs and version control systems.

What are some common challenges faced by Configuration Management Analysts, and how can they be addressed?

Configuration Management Analysts often encounter challenges such as maintaining accurate and up-to-date documentation, ensuring compliance with established processes, and managing changes across multiple teams or systems. These challenges can be addressed by implementing robust version control tools, fostering clear communication between departments, and conducting regular audits of configuration items. Additionally, staying proactive in identifying potential discrepancies and providing training for team members on configuration management best practices can help ensure smooth operations.

How much does a configuration management analyst make at Lockheed Martin?

A configuration management analyst at Lockheed Martin typically earns between $70,000 and $110,000 annually, depending on experience, education, and location. The role often requires knowledge of tools like CMMS and familiarity with aerospace and defense industry standards.

What are the key skills and qualifications needed to thrive as a Configuration Management Analyst, and why are they important?

To thrive as a Configuration Management Analyst, you need a solid understanding of configuration management principles, ITIL or similar frameworks, and typically a bachelor’s degree in information technology or a related field. Familiarity with configuration management tools such as ServiceNow, BMC Remedy, or Microsoft SCCM, as well as certifications like ITIL Foundation, are commonly expected. Strong attention to detail, organizational skills, and effective communication are vital soft skills for maintaining accurate records and collaborating across teams. These skills and qualifications are essential for ensuring system integrity, minimizing risks, and supporting efficient IT operations.

What are the 5 pillars of configuration management?

The five pillars of configuration management are identification, control, status accounting, audit, and verification. These pillars help ensure that system configurations are consistent, accurate, and properly maintained, which is essential for roles like Configuration Management Analysts working with IT systems and software assets.

What is a Configuration Management Analyst?

A Configuration Management Analyst is a professional responsible for overseeing and maintaining the integrity and consistency of a project's or organization's configuration items, such as hardware, software, documentation, and processes. They develop and implement configuration management policies, procedures, and tools to ensure that all changes are tracked, documented, and authorized. Their work helps prevent unauthorized modifications, reduces errors, and ensures compliance with industry standards. Configuration Management Analysts often work closely with IT, engineering, and project management teams.

What does a configuration management analyst do?

A configuration management analyst is responsible for maintaining and controlling the configuration of hardware, software, and systems within an organization. They develop and implement procedures for tracking changes, ensuring consistency, and maintaining accurate documentation, often using tools like CMDBs and version control systems. This role requires attention to detail, knowledge of IT infrastructure, and often involves collaboration with development and operations teams.
What are popular job titles related to Configuration Management Analyst jobs in Raleigh, NC? For Configuration Management Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Configuration Management Analyst jobs in Raleigh, NC look for? The top searched job categories for Configuration Management Analyst jobs in Raleigh, NC are:
Configuration Management Analyst jobs near you
Infographic showing various Configuration Management Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Temporary. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $81,581 per year, or $39.2 per hour.
Senior CMDB Analyst

Senior CMDB Analyst

First Citizens Bank

Raleigh, NC • Remote

$85K - $113K/yr

Full-time

Posted 9 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.

The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization’s Configuration Management Database (CMDB) within the ServiceNow platform. Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications.


Responsibilities
  • Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification.
  • Working with junior staff to determine root cause analysis of data issues detected and ensuring a timely closure of tickets. Facilitate meeting with key stakeholders for support in data remediation.
  • Maintain all the team’s documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles.
  • Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB.  Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives.
  • Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis. 
  • Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions.
  • Support the team’s operating procedures for auditing the CMDB and identify opportunities for improvement.
  • Execute our Data Certification readiness playbook in preparation for semi-annual data certifications.
  • Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections.

Qualifications

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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