Job Overview
We are seeking an experienced Senior Catering Manager to lead high-volume catering operations within a dynamic university dining environment in Johnson City, Tennessee. This role oversees complex catering services across campus, supporting residential dining, retail operations, and full-service catering for university and community events.
The ideal candidate brings strong leadership experience in large-scale catering, banquet operations, or institutional food service, with a proven ability to manage high-volume events, drive client satisfaction, and ensure operational excellence in a fast-paced environment.
Key Responsibilities
- Lead and oversee daily catering operations, including planning, production, delivery, and execution of events
- Manage high-volume catering sales and service delivery, including VIP and multi-event days
- Partner with clients to design customized catering and conference service experiences
- Supervise and develop catering staff through scheduling, delegation, training, and performance management
- Ensure accuracy and quality across all catering orders, event sheets, and service execution
- Oversee inventory, procurement, invoicing, and product delivery processes
- Manage budgets and control costs across labor, food, equipment, and materials
- Maintain compliance with food safety, sanitation, and workplace safety standards
- Coordinate with culinary, sales, and front-of-house teams to ensure seamless service delivery
- Utilize workforce management systems (e.g., Kronos or similar) for scheduling and payroll oversight
Qualifications
- Bachelor's degree or equivalent professional experience
- Minimum 3 years of experience in catering, food service management, or food production
- Minimum 3 years of supervisory or management experience in a catering or hospitality environment
- Proven experience managing high-volume catering operations ($1.5M+ annual catering or equivalent scale)
- Experience executing multiple events per day, including VIP or high-profile functions
- Strong background in labor management, cost control, and operational planning
- Experience collaborating across sales, culinary, and service teams
Preferred Experience
Experience in one or more of the following environments is highly desirable:
- University or campus dining services
- Hospital or healthcare food service operations
- Corporate dining or large-scale catering programs
- Conference centers, banquet operations, or hospitality catering companies
Benefits
- Sign-on bonus eligibility (details provided during the interview process)
- Relocation assistance available
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid time off and company holidays
- Career development and tuition assistance programs
- Wellness and employee support programs
Why Join Us
This is a leadership opportunity within a high-impact university dining program where catering plays a central role in campus life. You will lead a skilled team, manage large-scale events, and contribute directly to service excellence, operational growth, and client satisfaction.