Conference Manager Jobs in Baltimore, MD (NOW HIRING)

Ancon is a contracting and staffing firm providing professional support services to Government agencies nationwide.

This position is 100% on-site at our Government customer’s facilities. Employees should expect to work at both the customer’s headquarters in Southwest Washington, DC, and its Beltsville, Maryland campus throughout the workweek, based on operational needs. Remote work is not available unless specifically authorized by the Government.

Position Summary

The Project Manager provides overall leadership, contract management, workforce development, and operational oversight for Ancon’s Executive Services support team of approximately 8–12 personnel.

This is a highly visible, hands-on position serving as Ancon’s on-site leader and primary interface with Government leadership. The Project Manager is responsible for staffing, workload management, quality assurance, performance reporting, customer engagement, risk management, contract compliance, and employee development.

Candidates must have demonstrated Project Management experience supporting a Federal Government Executive Services organization, conference center, meeting management office, or comparable executive meeting environment.

Key Responsibilities

• Serve as Ancon’s on-site leader and principal contractor representative to Government leadership.
• Provide day-to-day leadership, direction, and oversight for all contractor personnel assigned to the project.
• Lead operations by supporting executive meetings, conferences, special events, customer services, logistics, facility readiness, and administrative support.
• Build, mentor, coach, and develop a high-performing team while identifying opportunities for cross-training, professional growth, succession planning, and internal promotion.
• Establish clear performance expectations and hold employees accountable for customer service standards, attendance, responsiveness, deadlines, reporting requirements, and contract deliverables.
• Develop staffing plans, workload assignments, leave coverage, and surge staffing strategies.
• Support workforce expansion, personnel replacement, and continuity of operations during turnover, absences, and increased workload requirements.
• Ensure operational readiness for multiple simultaneous meetings, conferences, executive engagements, and Government-directed activities.
• Monitor contract performance and ensure compliance with the Performance Work Statement, task order requirements, Government policies, and quality standards.
• Develop and maintain Standard Operating Procedures, workflows, quality-control processes, reporting standards, and staff training materials.
• Identify operational and staffing risks and implement corrective actions before they affect contract performance.
• Perform other related contract management and operational leadership duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Management, Public Administration, Hospitality Management, Event Management, or a related field. Equivalent directly related experience may be considered.
• PMP certification preferred.
• Minimum seven years of progressively responsible Project Management experience supporting a Federal Government Executive Services organization, conference center, meeting management office, or similar executive meeting environment.
• Experience serving as the primary contractor interface with Government leadership and officials.
• Demonstrated experience managing contractor staffing, scheduling, quality assurance, workforce accountability, operational readiness, performance reporting, and contract compliance.
• Demonstrated ability to mentor, coach, teach, and develop employees while building a high-performing team.
• Strong knowledge of Federal contract management, Performance Work Statements, scope management, deliverables, and customer service requirements.
• Experience coordinating executive meeting operations involving Building Event Orders, executive scheduling, Facilities Management, Audio Visual Services, Information Technology, Logistics, Security, and related support organizations.
• Excellent leadership, communication, organizational, customer service, conflict-resolution, and problem-solving skills.
• Proficiency with Microsoft 365 applications; Microsoft Project experience preferred.
• Ability to manage multiple priorities in a fast-paced Executive Services environment.
• Ability to obtain and maintain all required Government background and suitability requirements.

Work Environment

• Fast-paced Government Executive Services environment.
• Full-time, 100% on-site position.
• Frequent interaction with Government executives, managers, customers, visitors, contractor personnel, and Ancon leadership.
• Requires regular movement between Government facilities, conference spaces, and meeting locations.
• May require early morning, evening, weekend, holiday, or emergency support based on operational requirements.