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How much do concise care group jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for concise care group in the United States is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What does a typical workday look like for a care coordinator at Concise Care Group?

A care coordinator at Concise Care Group typically starts the day reviewing client care plans and communicating with both clients and caregivers to ensure needs are being met. Much of the day involves scheduling visits, addressing any concerns from clients or staff, and coordinating with healthcare professionals to update or adjust care plans as needed. The role requires strong organization and communication skills, as care coordinators often juggle multiple cases and collaborate closely with nurses, social workers, and family members. This position offers the opportunity to make a tangible difference in clients' lives while working in a supportive, team-oriented environment.

What is Concise Care Group and what services do they offer?

Concise Care Group is a healthcare organization that provides a range of support and care services for individuals with complex needs, such as mental health conditions, learning disabilities, and autism. Their services often include supported living, residential care, outreach support, and tailored care plans to improve the quality of life for their clients. The group is committed to promoting independence, dignity, and personal development, working closely with families and local authorities to ensure the best possible outcomes for those in their care.

What is the difference between Concise Care Group vs Care Assistant?

AspectConcise Care GroupCare Assistant
Required credentialsNVQ or QCF in Health & Social Care, relevant certificationsNVQ or QCF in Health & Social Care, relevant certifications
Work environmentHome care, community settings, care homesHome care, community settings, care homes
Employer & industry usageHealthcare providers, home care agenciesHealthcare providers, home care agencies
Common search intentComparing home care providers, job roles in careCare job roles, responsibilities, qualifications

Both Concise Care Group and Care Assistants work in similar environments, providing essential care services. The main difference lies in the role scope; Care Assistants are frontline workers delivering direct care, while Concise Care Group is a provider or employer of such staff. Understanding these distinctions helps job seekers find the right opportunities in the healthcare industry.

What are the key skills and qualifications needed to thrive as a Care Coordinator at Concise Care Group, and why are they important?

To thrive as a Care Coordinator, you need a background in healthcare, social work, or a related field, often supported by relevant certifications or a degree. Familiarity with care management software, electronic health records (EHRs), and scheduling systems is typically required. Exceptional interpersonal skills, organization, and problem-solving abilities help you build trust with clients and collaborate effectively with multidisciplinary teams. These skills are essential for ensuring seamless care delivery, promoting patient well-being, and achieving positive outcomes for clients.
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What cities are hiring for Concise Care Group jobs? Cities with the most Concise Care Group job openings:
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Concise Care Group jobs near you
Infographic showing various Concise Care Group job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $32,722 per year, or $15.7 per hour.

Customer Care Group & National Consultant

Legal Shield Corp

Ada, OK • On-site

$16.50 - $20.50/hr

Full-time

Posted 21 days ago

Job description

Job Summary:The Customer Care Group & National Consultant ensures internal and external customers receive excellent service by answering questions, resolving problems, and processing requests via telephone, chat and/or email. They are the front line of support and help ensure our largest Group and National customers are satisfied with products, services and features.Responsibilities:

Scope of the Role

Under close supervision, an incumbent in this position will perform a variety of customer service duties to assist members in solving a variety of problems which could have a significant impact on their personal or professional life. The ability to empathize and effectively communicate will be critical in building rapport to best understand the customers' needs and come to a resolution ensuring customer satisfaction while adhering to PPLSI's policies.

The incumbent must be able to adapt to a changing environment, have effective time management skills and will ensure work is accurate, clear and concise with strong attention to detail.

This position is an excellent opportunity to learn all PPLSI's products, services and work with all lines of business in support of resolutions in servicing our customers.

Performance Outcomes

Service Expectations

  • Respond to calls, emails and/or chats from members, law firms or other internal/external customers

  • Be an advocate for our customers and be an empathetic problem-solver in all customer interactions

  • Escalate Member Resolution tickets in a timely manner and ensuring resolution occurs as quickly as possible

  • Answering the phone, email and/or chat in a timely, welcoming, and professional manner

First Call Resolution

  • Obtain all information and update the membership timely and accurately

  • Accurately educate members on their benefits and answer member inquiries within the company guidelines

  • Provide all information necessary preventing the member from having to follow-up regarding the same questions and/or concerns

Performance Expectations

  • Maintain excellent attendance and adherence

  • Maintain minimum KPI targets which include:

  • Quality

  • Average Talk Time

  • Average After Call Work

  • Average Non-Productive Time

  • Other KPIs within Customer Care

Education, Knowledge, and Experience

  • Highschool diploma or equivalent required

  • 1 or more years of customer service experience preferred

  • Prior contact center experience preferred

  • Strong computer knowledge

  • Types a minimum of 35 WPM

  • Innate understanding of customer service, with a strong sense for delivering superior service to customers

  • Has the ability to handle and retain large amounts of information as it relates to the customer, the customer's benefits, and limitations

  • Ability to work in a fast-paced environment, to manage high pressure situations, and to be flexible and adaptable when a situation requires it

  • Demonstrates effective written and verbal communication

  • Strong phone etiquette and active listening skills

  • Ability to multi-task, prioritize and manage time effectively

  • Positive professional attitude and team player

FLSA (Fair Labor Standards Act) Status

  • Non-Exempt, Overtime may be required

Physical and Mental Requirements/Work Environment

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prolonged periods sitting or standing at a desk and working on a computer

  • Must be able to regularly lift, carry, and otherwise move up to 15 pounds at times and occasionally up to 30 pounds

  • The ability to frequently, physically move between departments/floors

  • While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.

Additional Information:Location:AdaDepartment:9343 Customer CareTime Type:Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at:humanresources@legalshieldcorp.com.

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