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Concierge Front Jobs (NOW HIRING)

Stratton Amenities

Front Desk Concierge

Needham, MA · On-site

$19 - $20/hr

Front Desk Concierge Needham, Massachusetts Full-Time or Part-Time Position Overview A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level ...

Stratton Amenities

Front Desk Concierge

Needham Heights, MA · On-site

$19 - $20/hr

Front Desk Concierge Needham, Massachusetts Full-Time or Part-Time Position Overview A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level ...

Stratton Amenities

Front Desk Concierge (Part-Time)

Naples, FL · On-site

$14.50 - $18.75/hr

Front Desk Concierge (Weekend Part-Time) Position Overview Stratton Amenities is seeking a reliable and professional Front Desk Concierge to support a luxury residential community on weekends. This ...

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Concierge Front information

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How much do concierge front jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for concierge front in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge front?

Concierge Front staff are professionals who work at the front desk or lobby area of hotels, apartment buildings, or offices, providing guests and residents with assistance and information. Their duties may include greeting guests, managing reservations, handling luggage, arranging transportation, and offering recommendations for local attractions or services. They play a key role in creating a welcoming and efficient environment, ensuring that guests have a positive experience during their stay. Excellent communication, problem-solving skills, and a strong knowledge of the local area are essential for this role.

What are some common challenges faced by a concierge front and how can they be addressed?

Concierge Front professionals often encounter challenges such as handling high guest volumes during peak times, managing last-minute requests, and ensuring personalized service for each guest. To address these challenges, it's important to develop strong multitasking and communication skills, stay organized, and maintain a calm, friendly demeanor under pressure. Collaborating closely with other hotel departments, such as housekeeping and reservations, also helps streamline guest services and resolve any issues efficiently.

What are the key skills and qualifications needed to thrive as a concierge front, and why are they important?

To thrive as a Concierge Front, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with property management systems, booking software, and communication tools is typically required. Exceptional interpersonal skills, attention to detail, and discretion help set top performers apart in this role. These skills ensure guests receive outstanding service and support, creating positive experiences and reinforcing the property's reputation.

What is the difference between Concierge Front vs Front Desk Agent?

AspectConcierge FrontFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality training often preferred
Work EnvironmentLuxury hotels, resorts, high-end establishmentsHotels, motels, hospitality venues
Employer & IndustryLuxury hospitality, concierge servicesGeneral hospitality, hotel front desks
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, guest inquiries, administrative tasks

While both roles involve guest interaction, a Concierge Front focuses on personalized services and guest experience enhancement, often in luxury settings. A Front Desk Agent handles check-in/check-out and administrative duties. The roles overlap in customer service skills but differ in scope and responsibilities.

Do concierge front make good money?

Concierge front positions typically offer hourly wages that can range from minimum wage to higher rates depending on the location and employer. Experienced concierges with strong customer service skills and certifications may earn higher salaries, and some roles include tips or bonuses that increase overall income.

How much do you get paid as a concierge front?

Concierge front desk staff typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the employer. Salaries can vary with full-time positions offering annual pay between $25,000 and $45,000. Additional benefits may include tips, bonuses, or shift differentials.

How to become a concierge front?

To become a concierge front, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or customer service, along with knowledge of local area and basic computer skills, can improve job prospects. Some employers may prefer certifications in hospitality or customer service training.
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What states have the most Concierge Front jobs?

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Concierge Front jobs near you
Infographic showing various Concierge Front job openings in the United States as of September 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Front Desk Concierge

Needham, MA • On-site

Stratton Amenities
Traveler Accommodation • 201 - 500 employees
Learn more about Stratton Amenitiesexternal

$19 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Front Desk Concierge
Needham, Massachusetts
Full-Time or Part-Time
Position Overview
A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.
Key Responsibilities
  • Greet all residents and guests promptly, using proper eye contact, posture, and tone
  • Manage front desk operations, including visitor access, package handling, and resident requests
  • Maintain awareness of building activity and enforce access control procedures
  • Provide accurate information, directions, and assistance to residents and guests
  • Coordinate with property management and other on-site teams as needed
  • Handle phone calls, emails, and service requests in a timely and professional manner
  • Maintain a clean, organized, and professional front desk presence at all times
  • Monitor for any issues or irregularities and report to management as required

Service Standards
  • Maintain a visible and engaged presence at the front desk
  • No phone usage or disengagement while on duty
  • Consistent professional appearance and adherence to uniform standards
  • Deliver a hospitality-focused experience at all times, not just task execution

Requirements
  • Prior experience in concierge, front desk, hospitality, or customer service preferred
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to remain composed and attentive in a fast-paced environment
  • Reliable, punctual, and detail-oriented
  • Basic computer skills, including email and property management systems

Schedule
Flexible scheduling based on building needs, including evenings, weekends, and holidays
Compensation and Benefits
  • Pay range: $19-$20 per hour
  • Benefits include health, dental, and vision insurance, paid sick leave, and paid time off

Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to protected status.

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