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Concierge Front Jobs in Michigan (NOW HIRING)

Willowbrook Hills

Weekend Concierge

Auburn Hills, MI · On-site

$14.75 - $19/hr

We are seeking a dependable and service-oriented Concierge to support our Assisted Living and ... Maintain front desk organization and ensure a clean, presentable lobby area * Respond calmly and ...

Willowbrook Hills

Weekend Concierge

Auburn Hills, MI · On-site

$14.75 - $19/hr

We are seeking a dependable and service-oriented Concierge to support our Assisted Living and ... Maintain front desk organization and ensure a clean, presentable lobby area * Respond calmly and ...

Parkland Hospitality

Front Desk Agent

Muskegon, MI

$13.25 - $16.50/hr

Front Desk Agent Department : Guest Services Reports To : Front Desk Manager Summary : Guest ... Perform other duties as assigned; including guest room tours, concierge services, special guest ...

Parkland Properties

Front Desk Agent

Muskegon, MI · On-site

$12.75 - $16.25/hr

Front Desk Agent Department : Guest Services Reports To : Front Desk Manager Summary : Guest ... Perform other duties as assigned; including guest room tours, concierge services, special guest ...

Spark by Hilton

Front Office Manager

Plymouth, MI

Concierge and garage services may also report to this position. Job Responsibilities: * Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff ...

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Concierge Front information

What is a concierge front?

Concierge Front staff are professionals who work at the front desk or lobby area of hotels, apartment buildings, or offices, providing guests and residents with assistance and information. Their duties may include greeting guests, managing reservations, handling luggage, arranging transportation, and offering recommendations for local attractions or services. They play a key role in creating a welcoming and efficient environment, ensuring that guests have a positive experience during their stay. Excellent communication, problem-solving skills, and a strong knowledge of the local area are essential for this role.

What are some common challenges faced by a concierge front and how can they be addressed?

Concierge Front professionals often encounter challenges such as handling high guest volumes during peak times, managing last-minute requests, and ensuring personalized service for each guest. To address these challenges, it's important to develop strong multitasking and communication skills, stay organized, and maintain a calm, friendly demeanor under pressure. Collaborating closely with other hotel departments, such as housekeeping and reservations, also helps streamline guest services and resolve any issues efficiently.

What are the key skills and qualifications needed to thrive as a concierge front, and why are they important?

To thrive as a Concierge Front, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with property management systems, booking software, and communication tools is typically required. Exceptional interpersonal skills, attention to detail, and discretion help set top performers apart in this role. These skills ensure guests receive outstanding service and support, creating positive experiences and reinforcing the property's reputation.

What is the difference between Concierge Front vs Front Desk Agent?

AspectConcierge FrontFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality training often preferred
Work EnvironmentLuxury hotels, resorts, high-end establishmentsHotels, motels, hospitality venues
Employer & IndustryLuxury hospitality, concierge servicesGeneral hospitality, hotel front desks
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, guest inquiries, administrative tasks

While both roles involve guest interaction, a Concierge Front focuses on personalized services and guest experience enhancement, often in luxury settings. A Front Desk Agent handles check-in/check-out and administrative duties. The roles overlap in customer service skills but differ in scope and responsibilities.

Do concierge front make good money?

Concierge front positions typically offer hourly wages that can range from minimum wage to higher rates depending on the location and employer. Experienced concierges with strong customer service skills and certifications may earn higher salaries, and some roles include tips or bonuses that increase overall income.

How much do you get paid as a concierge front?

Concierge front desk staff typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the employer. Salaries can vary with full-time positions offering annual pay between $25,000 and $45,000. Additional benefits may include tips, bonuses, or shift differentials.

How to become a concierge front?

To become a concierge front, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or customer service, along with knowledge of local area and basic computer skills, can improve job prospects. Some employers may prefer certifications in hospitality or customer service training.

What are popular job titles related to Concierge Front jobs in Michigan?

For Concierge Front jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Concierge Front jobs in Michigan look for?

The top searched job categories for Concierge Front jobs in Michigan are:

Concierge Front jobs near you

Concierge

Commonwealth Senior Living at Grand Rapids

Grand Rapids, MI • On-site

$16/hr

Part-time

Posted 14 days ago

Job description

Pay rate: $16 per hour

  • Positions: 1 Full and 1 Part-time position, working week nights 4pm-7pm and rotating weekend schedule

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities. 

Qualifications

• High school education or equivalent required.

• Must be able to read, write, speak and understand the English language.

• Prior experience in customer service required. 

• Basic computer skills preferred.

• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.

• Good physical and mental health; PPD screening required.

• Must have an interest in people, especially the geriatric population.

• Ability to work without close supervision and to follow verbal and written instructions.

• Must use tact and courtesy in dealing with staff, residents, their families and visitors.

• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.

• Must be willing to perform non-professional duties.

• Must be level-headed in emergency situations and have an acute sense of responsibility.

• Must possess a spirit of cooperation and enthusiasm.

• Must attend all mandatory company meetings and specified training sessions.

• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.

• Assist visitors in finding resident rooms.

• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.

• Announce appointments and arrivals to appropriate staff.

• Type memos, correspondence, reports, and other documents as requested.

• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.

• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.

• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.

• Assemble and maintain admission and information packets.

• Keep front desk and lobby area neat and organized.

• Perform any other duties assigned by Business Office Manager or Executive Director.

• Other duties as assigned

Culture Ambassador

• Models the core values of the company:

  • We Care About People 
  • We Do the Right Thing 
  • We are Passionate, Have Fun, and Celebrate Success 
  • We Speak Up! It’s Our Responsibility 
  • We Take Ownership and Add Value 
  • We are Respectful 

• Ensures all personnel exemplify the core values of the company at all times.

• Create and drive the sales culture at the community.

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