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Concierge Front Jobs in Michigan (NOW HIRING)

Willowbrook Hills

Weekend Concierge

Auburn Hills, MI

$14.75 - $19/hr

We are seeking a dependable and service-oriented Concierge to support our Assisted Living and ... Maintain front desk organization and ensure a clean, presentable lobby area * Respond calmly and ...

Willowbrook Hills

Weekend Concierge

Auburn Hills, MI

$14.75 - $19/hr

We are seeking a dependable and service-oriented Concierge to support our Assisted Living and ... Maintain front desk organization and ensure a clean, presentable lobby area * Respond calmly and ...

Willowbrook Hills

Weekend Concierge

Auburn Hills, MI

$14.75 - $19/hr

We are seeking a dependable and service-oriented Concierge to support our Assisted Living and ... Maintain front desk organization and ensure a clean, presentable lobby area * Respond calmly and ...

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Concierge Front information

What is a concierge front?

Concierge Front staff are professionals who work at the front desk or lobby area of hotels, apartment buildings, or offices, providing guests and residents with assistance and information. Their duties may include greeting guests, managing reservations, handling luggage, arranging transportation, and offering recommendations for local attractions or services. They play a key role in creating a welcoming and efficient environment, ensuring that guests have a positive experience during their stay. Excellent communication, problem-solving skills, and a strong knowledge of the local area are essential for this role.

What are some common challenges faced by a concierge front and how can they be addressed?

Concierge Front professionals often encounter challenges such as handling high guest volumes during peak times, managing last-minute requests, and ensuring personalized service for each guest. To address these challenges, it's important to develop strong multitasking and communication skills, stay organized, and maintain a calm, friendly demeanor under pressure. Collaborating closely with other hotel departments, such as housekeeping and reservations, also helps streamline guest services and resolve any issues efficiently.

What are the key skills and qualifications needed to thrive as a concierge front, and why are they important?

To thrive as a Concierge Front, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with property management systems, booking software, and communication tools is typically required. Exceptional interpersonal skills, attention to detail, and discretion help set top performers apart in this role. These skills ensure guests receive outstanding service and support, creating positive experiences and reinforcing the property's reputation.

What is the difference between Concierge Front vs Front Desk Agent?

AspectConcierge FrontFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality training often preferred
Work EnvironmentLuxury hotels, resorts, high-end establishmentsHotels, motels, hospitality venues
Employer & IndustryLuxury hospitality, concierge servicesGeneral hospitality, hotel front desks
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, guest inquiries, administrative tasks

While both roles involve guest interaction, a Concierge Front focuses on personalized services and guest experience enhancement, often in luxury settings. A Front Desk Agent handles check-in/check-out and administrative duties. The roles overlap in customer service skills but differ in scope and responsibilities.

Do concierge front make good money?

Concierge front positions typically offer hourly wages that can range from minimum wage to higher rates depending on the location and employer. Experienced concierges with strong customer service skills and certifications may earn higher salaries, and some roles include tips or bonuses that increase overall income.

How much do you get paid as a concierge front?

Concierge front desk staff typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the employer. Salaries can vary with full-time positions offering annual pay between $25,000 and $45,000. Additional benefits may include tips, bonuses, or shift differentials.

How to become a concierge front?

To become a concierge front, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or customer service, along with knowledge of local area and basic computer skills, can improve job prospects. Some employers may prefer certifications in hospitality or customer service training.

What are popular job titles related to Concierge Front jobs in Michigan?

For Concierge Front jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Concierge Front jobs in Michigan look for?

The top searched job categories for Concierge Front jobs in Michigan are:

Concierge Front jobs near you

Concierge - Contingent

The Avalon of Auburn Hills

Auburn Hills, MI

$16/hr

Part-time

Re-posted 12 days ago

Job description

Contingent Position / Every Other Weekend Shifts

When you work at The Avalon of Auburn Hills, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

The Avalon of Auburn Hills is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Here are a few of the daily responsibilities of a Concierge:

  • Provide ongoing telephone coverage.
  • Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
  • Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
  • Prepare maintenance work orders as requested by residents and staff
  • Assist the Business Office Manager with projects/assignments.

Here are a few of the qualifications we need you to have:

  • High school diploma or general education degree (GED) required
  • Familiarity with Microsoft Office Suite products
  • Must demonstrate excellent telephone communication skills

Starting pay $16.00/hour

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

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