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Concierge Front Jobs in Arizona (NOW HIRING)

ClubCorp

Concierge

Oro Valley, AZ · On-site

$18/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to ... Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.

Invited Clubs

Concierge

Gilbert, AZ · On-site

$15 - $19.50/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to ... Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.

ClubCorp

Concierge

Gilbert, AZ · On-site

$18 - $22/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to ... Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.

Invited Clubs

Concierge

Oro Valley, AZ

$13.25 - $17.25/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to ... Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.

Invited

Concierge

Gilbert, AZ

$15.50 - $20/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to ... Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.

Four Seasons Hotels Limited

Concierge

Scottsdale, AZ · On-site

$15.50 - $20.25/hr

Concierge agents at the Four Seasons Resort Scottsdale respond to a wide variety of guest requests ... Assisting in other Guest Service areas, including the Front Desk and front drive to ensure proper ...

Four Seasons Hotels Limited

Concierge

Scottsdale, AZ · On-site

$15.50 - $20.25/hr

Concierge agents at the Four Seasons Resort Scottsdale respond to a wide variety of guest requests ... Assisting in other Guest Service areas, including the Front Desk and front drive to ensure proper ...

MBK Senior Living

Concierge

Gilbert, AZ · On-site

$17 - $17.50/hr

Concierge At MBK Senior Living, we're committed to putting people first - our residents and team ... Previous experience in customer service, hospitality, or front-desk roles in a similar industry or ...

Cogir Management, USA Inc

Concierge

Phoenix, AZ · On-site

$15 - $19.25/hr

The Concierge is an important part of our brand and has a dynamic role in their community as the ... This position will provide front desk coverage and exceptional customer service by consistently ...

Park Terrace by Cogir

Concierge

Phoenix, AZ

$15 - $19.25/hr

The Concierge is an important part of our brand and has a dynamic role in their community as the ... This position will provide front desk coverage and exceptional customer service by consistently ...

Clearwater Pinnacle Peak

Overnight Concierge

Scottsdale, AZ · On-site

$15.75 - $20.50/hr

The Concierge team is responsible for greeting visitors, answering the phone, relaying messages ... Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times ...

Clearwater Pinnacle Peak

Overnight Concierge

Scottsdale, AZ · On-site

$15.75 - $20.50/hr

The Concierge team is responsible for greeting visitors, answering the phone, relaying messages ... Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times ...

Clearwater Pinnacle Peak

Overnight Concierge

Scottsdale, AZ · On-site

$15.75 - $20.50/hr

The Concierge team is responsible for greeting visitors, answering the phone, relaying messages ... Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times ...

Cogir Senior Living

Concierge

Phoenix, AZ · On-site

$17/hr

The Concierge is an important part of our brand and has a dynamic role in their community as the ... This position will provide front desk coverage and exceptional customer service by consistently ...

Avenue5 Residential, LLC

Concierge

Scottsdale, AZ · On-site

$15.75 - $20.25/hr

Concierge Explore Kota North Scottsdale Unlock your potential with Avenue5 Residential. Your ideas ... Duties include managing the front desk or office area, providing miscellaneous services and ...

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Concierge Front information

What are some common challenges faced by a concierge front and how can they be addressed?

Concierge Front professionals often encounter challenges such as handling high guest volumes during peak times, managing last-minute requests, and ensuring personalized service for each guest. To address these challenges, it's important to develop strong multitasking and communication skills, stay organized, and maintain a calm, friendly demeanor under pressure. Collaborating closely with other hotel departments, such as housekeeping and reservations, also helps streamline guest services and resolve any issues efficiently.

What are the key skills and qualifications needed to thrive as a concierge front, and why are they important?

To thrive as a Concierge Front, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with property management systems, booking software, and communication tools is typically required. Exceptional interpersonal skills, attention to detail, and discretion help set top performers apart in this role. These skills ensure guests receive outstanding service and support, creating positive experiences and reinforcing the property's reputation.

What is the difference between Concierge Front vs Front Desk Agent?

AspectConcierge FrontFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality training often preferred
Work EnvironmentLuxury hotels, resorts, high-end establishmentsHotels, motels, hospitality venues
Employer & IndustryLuxury hospitality, concierge servicesGeneral hospitality, hotel front desks
Primary RoleAssist guests with personalized services, reservations, local infoCheck-in/check-out, guest inquiries, administrative tasks

While both roles involve guest interaction, a Concierge Front focuses on personalized services and guest experience enhancement, often in luxury settings. A Front Desk Agent handles check-in/check-out and administrative duties. The roles overlap in customer service skills but differ in scope and responsibilities.

What is a concierge front?

Concierge Front staff are professionals who work at the front desk or lobby area of hotels, apartment buildings, or offices, providing guests and residents with assistance and information. Their duties may include greeting guests, managing reservations, handling luggage, arranging transportation, and offering recommendations for local attractions or services. They play a key role in creating a welcoming and efficient environment, ensuring that guests have a positive experience during their stay. Excellent communication, problem-solving skills, and a strong knowledge of the local area are essential for this role.
What are popular job titles related to Concierge Front jobs in Arizona? For Concierge Front jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Concierge Front jobs in Arizona look for? The top searched job categories for Concierge Front jobs in Arizona are:
Concierge Front jobs near you

Concierge

ClubCorp

Oro Valley, AZ • On-site

$18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description


Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages Members by assisting with outreach to new and at-risk members, promoting club offerings, social media efforts, member communications, and supporting various member experience initiatives. Through a commitment to personalized service and attention to detail, the Concierge embodies our Club's values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring every interaction enhances member satisfaction and loyalty.
Key Priorities
The Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and providing fond farewells. This role is essential in fostering meaningful connections by promoting club events and services, providing detailed information on facilities, and encouraging participation in activities. Additionally, the Concierge supports member experience initiatives, such as making outbound calls to new and at-risk members, assisting with social media and member communications, following up on reservations, recognizing birthdays, ensuring name recognition, and sending event invitations to enhance engagement. By delivering exceptional experiences and ensuring member satisfaction, the Concierge plays a vital role in upholding the club's commitment to exceeding members' expectations.
Reporting Structure
  • Reports to the Member Experience Director
Day to Day
  • Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression.
  • Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry.
  • Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments.
  • Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone.
  • Assist with member communications, including social media efforts, newsletters, and event announcements.
  • Make outbound calls to new and at-risk members to ensure engagement and retention.
  • Support member experience initiatives by promoting club offerings and assisting with key projects.
  • Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards.
  • Conduct proactive phone calls to confirm member reservations for dining and events.
  • Oversee the reservation process for the club's dining facilities, ensuring accurate booking details and timely confirmations.
  • Actively promote upcoming events and assist in event registration and follow-ups to encourage participation.
  • Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system.
  • Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records.
  • Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy.
  • Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits.
  • Maintain up-to-date member profiles, including personal preferences and special occasions.
  • Communicate any known member's allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience.
  • Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.
  • Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members.

Additional Duties
  • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
  • Follow all company, club, and department policies, procedures, and instructions.
  • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
  • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
  • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
  • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
  • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.
About You
Required
  • High school diploma or equivalent.
  • A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.
  • Possess a service-oriented mindset with the ability to make every member and guest feel valued.
  • Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
  • Professional and welcoming phone demeanor.
  • Positive attitude with a collaborative team spirit.

Preferred
  • Strong communication skills across various channels, including verbal, written, phone, text, and social media.
  • Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
  • Strong organizational skills with keen attention to detail.
  • Exceptional listing skills, with the ability to understand and respond to member and guest needs.
  • Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
  • Effective multitasker with strong time management and prioritization skills.
Physical Requirements
  • Must be able to stand, walk, and perform physical activities for extended periods.
  • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
  • Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
  • Effective communication skills with sufficient visual acuity, including talking and hearing.

Primary Tools/Equipment
  • Computer
  • Keyboard
  • Telephone
  • Copier
  • General office supplies

Work Schedule
  • Attendance requirements for this position as outlined on the weekly schedule which includes weekends and/or holidays.
  • Additional hours are required to meet deadlines of the position.

What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
  • Medical, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement savings plan
  • Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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