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Resorts In Concierge Jobs in Arizona (NOW HIRING)

Life Time, Inc.

Membership Concierge -II

Tempe, AZ · On-site

$15.25 - $19.50/hr

Job Profile Summary Life Time Athletic Resorts are destinations for hospitality professionals ... Position Summary As a Membership Concierge, you will serve as a professional in account maintenance ...

Life Time

Membership Concierge -II

Tempe, AZ · On-site

$14.75 - $19.25/hr

Job Profile Summary Life Time Athletic Resorts are destinations for hospitality professionals ... Position Summary As a Membership Concierge, you will serve as a professional in account maintenance ...

bluegreen

Guest Reception Representative

Peoria, AZ

$12.50 - $15.25/hr

With over 60 resorts spread across the U.S. and Caribbean, we take pride in creating memorable ... Ensure timely updates of guest information in Concierge. * Answer all incoming calls, conduct ...

Arrivia

Travel Operations & Client Concierge

Tucson, AZ · On-site

$37K/yr

As a Travel Operations & Client Concierge , you will partner closely with our Travel Advisors to ... in cruises, premium resorts, and curated tour packages. We are dedicated to building rewarding ...

Arrivia

Travel Operations & Client Concierge

Tucson, AZ · On-site

$37K/yr

As a Travel Operations & Client Concierge , you will partner closely with our Travel Advisors to ... in cruises, premium resorts, and curated tour packages. We are dedicated to building rewarding ...

Bluegreen Vacations

Guest Reception Representative

Peoria, AZ · On-site

$12.50 - $15.25/hr

With over 60 resorts spread across the U.S. and Caribbean, we take pride in creating memorable ... Ensure timely updates of guest information in Concierge. * Answer all incoming calls, conduct ...

Arrivia

Travel Concierge

Tucson, AZ · On-site

$37K/yr

As a Travel Concierge, you will play a vital part in supporting our Travel Advisors and ensuring ... in cruises, resorts, and tour packages.

Arrivia

Travel Concierge

Tucson, AZ · On-site

$37K/yr

As a Travel Concierge, you will play a vital part in supporting our Travel Advisors and ensuring ... in cruises, resorts, and tour packages. Equal Opportunity Employer This employer is required to ...

Sentral

Package Concierge

Phoenix, AZ · On-site

$20 - $21/hr

The Package Concierge is essential to supporting our growing need for increased mail and package ... Experience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management ...

MSCCN

Package Concierge - Phoenix, AZ

Phoenix, AZ · On-site

$20 - $21/hr

The Package Concierge is essential to supporting our growing need for increased mail and package ... in Hospitality preferred (hotels and resorts, private luxury clubs, travel management, etc.) Strong ...

Sentral

Package Concierge

Phoenix, AZ · On-site

$20 - $21/hr

The Package Concierge is essential to supporting our growing need for increased mail and package ... Experience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management ...

Hilton Grand Vacations

Greeter Marketing In House

Sedona, AZ

$13.50 - $17.25/hr

In this position, you'll greet guests, provide customer service, general location information, and direct guests to speak with our concierge team located in the lobby of our beautiful resorts. This ...

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Resorts In Concierge information

What do hotel concierges get paid?

Hotel concierges typically earn an average hourly wage of around $12 to $20, with annual salaries ranging from approximately $25,000 to $45,000 depending on experience, location, and the establishment's size. Tips can also significantly increase their overall income. Strong communication skills and local knowledge are important for success in this role.

What are the main challenges faced by a Resorts Concierge, and how can they be effectively managed?

A Resorts Concierge often encounters challenges such as handling multiple guest requests simultaneously, managing last-minute changes, and ensuring personalized service in a fast-paced environment. To manage these effectively, strong organizational skills, attention to detail, and clear communication with both guests and other resort departments are essential. Building strong relationships with local vendors and staying informed about resort amenities also helps concierges provide swift, accurate recommendations and solutions. Regular team meetings and ongoing training can further support concierges in delivering exceptional guest experiences.

What is the expected salary for a concierge?

The average salary for a resort concierge typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the level of service provided. Concierge roles often include tips and bonuses, which can significantly increase total compensation. Strong customer service skills and familiarity with local amenities are important for earning higher wages.

What are the key skills and qualifications needed to thrive as a Resorts Concierge, and why are they important?

To thrive as a Resorts Concierge, you need excellent customer service skills, local area knowledge, and typically a high school diploma or equivalent. Familiarity with reservation systems, property management software, and common office applications is important for daily operations. Outstanding communication, problem-solving abilities, and cultural sensitivity help create personalized and memorable guest experiences. These skills are crucial to ensuring guest satisfaction, repeat business, and the seamless operation of resort services.

What does a resort concierge do?

A resort concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities to enhance their stay. They often have strong knowledge of the local area and excellent customer service skills, and may use reservation systems or communication tools to fulfill guest requests.

Is being a hotel concierge a good job?

Being a hotel concierge is a customer service role that involves assisting guests with reservations, directions, and local recommendations. It requires strong communication skills, knowledge of the area, and often involves working flexible hours, including evenings and weekends.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Arizona? For Resorts In Concierge jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Arizona look for? The top searched job categories for Resorts In Concierge jobs in Arizona are:
What cities in Arizona are hiring for Resorts In Concierge jobs? Cities in Arizona with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you

Concierge

Enchantment Group Management Company LLC

Sedona, AZ • On-site

$18.50 - $23/hr

Full-time

Re-posted 13 days ago

Job description


Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day: Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property. Outside the resort services, sell or suggest only the highest quality available to ensure our guests satisfaction

Work Performed:

  1. Determine the guest’s needs in order to familiarize them with the various activities offered both on and off property
  2. Work with vendors that provide services in the area and book appropriately for guests.
  3. Answer telephone by using the guest’s name
  4. Maintain a clear and organized desk area
  5. Enter information into computer system on any event or service you have prescheduled and ensure the front desk has the information for the guest’s arrival date and keep guest itineraries up-to-date
  6. Make reservations as requested for dinner, events, air travel, rental cars, etc.
  7. Provide guests with directions to attractions or facilities on or outside the property
  8. Have a personal knowledge of all that the concierge desk offers and recommends
  9. Coordinates guests’ requests for special services including flower arrangements, gift baskets, etc.
  10. Complete appropriate documents for special requests to insure the correct department is notified and that the billing information is complete
  11. Contact in-house guests periodically to ascertain any special needs
  12. Quickly and efficiently follow through on all requests from guests
  13. Organize special functions as instructed by Director of Rooms or Department Manager
  14. Always use name/concierge on all written material
  15. Handle all guests’ concerns/complaints professionally, efficiently and in a courteous and timely manner
  16. Display a friendly manner including a smile and in a truly helpful and cheerful attitude at all times
  17. Assists in training new Concierge staff on how to sell the Resort and other services to our guests
  18. Ability to maintain the highest level of service to our guests in a professional manner at all times
  19. Posses a strong knowledge of Resorts facilities and services and the surrounding community
  20. Ensure that no gratuity (kickback) from any vendor is accepted. Only contracts through the resort are authorized
  21. Provide confirmations to the guest of anything scheduled so they are aware of the cost, cancellation policy, date, time, etc.
  22. Ensure all guests’ questionnaires are reviewed and responded to in a timely fashion
  23. Book future tours and activities in advance of scheduled arrival date to enhance guests’ experience
  24. Other duties as assigned

Supervision Exercised: None

Supervision Received: Guest Services Manager, Lead Concierge

Minimum Requirements:

High school diploma or equivalent. 2+ years resort customer service experience preferred. Must posses a vast knowledge of the resort and local community. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations