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Concierge Doorman Jobs (NOW HIRING)

PBS Facility Services

Director of Concierge

Brooklyn, NY · On-site

$85K - $90K/yr

The Director of Concierge will play a crucial role in training and retraining team members as ... Lead the team of doorman supervisors, fostering a culture of excellence and teamwork. * Set ...

Stonehenge NYC

Relief Doorman

Manhattan, NY · On-site

$18.60 - $19/hr

Property Management company seeking an experienced temporary doorman for a luxury residential ... Providing concierge services to residents, such as assisting with luggage, mail, and deliveries Job ...

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Concierge Doorman information

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How much do concierge doorman jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for concierge doorman in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge doorman?

Concierge doormen are professionals who work at the entrance of residential or commercial buildings, offering both security and hospitality services. Their main responsibilities include greeting residents and guests, managing access to the building, assisting with luggage or deliveries, and providing information or directions. They often serve as the first point of contact, ensuring a welcoming and safe environment while also addressing residents' needs and requests. In luxury properties, concierge doormen may also coordinate with other building staff to fulfill special services such as arranging transportation or making reservations.

How does a concierge doorman typically interact with residents and visitors on a daily basis?

As a Concierge Doorman, you are often the first point of contact for residents and visitors, greeting them with professionalism and courtesy. Daily responsibilities include assisting with luggage, managing deliveries, providing information about local amenities, and ensuring building security by monitoring access. You'll work closely with building management and maintenance teams to address resident needs and coordinate maintenance requests. Building strong relationships and maintaining a welcoming atmosphere are key aspects of the role.

What are the key skills and qualifications needed to thrive as a concierge doorman, and why are they important?

To thrive as a Concierge Doorman, you need strong customer service abilities, attention to detail, and a professional appearance, often supported by a high school diploma or equivalent. Familiarity with building security systems, visitor management software, and intercoms is typically required. Outstanding communication, problem-solving, and discretion help create a welcoming and secure environment for residents and guests. These skills ensure a high level of service, safety, and satisfaction in residential or hospitality settings.

What is the difference between Concierge Doorman vs Hotel Front Desk Agent?

AspectConcierge DoormanHotel Front Desk Agent
CredentialsCustomer service experience, sometimes security or hospitality certificationsCustomer service experience, hospitality certifications often preferred
Work EnvironmentLuxury residential buildings, hotels, high-end establishmentsHotel lobby, front desk area, hospitality settings
Employer & IndustryResidential buildings, hotels, property managementHotels, resorts, hospitality industry
Primary ResponsibilitiesGreeting visitors, assisting with luggage, providing local infoCheck-in/out guests, handle reservations, manage guest inquiries

While both roles involve customer service in hospitality settings, a Concierge Doorman primarily assists residents or guests with personalized services and security at entrances, whereas a Hotel Front Desk Agent manages guest check-ins, reservations, and front desk operations. Both roles require excellent communication skills and hospitality experience but serve different functions within the industry.

How much do concierge doormen earn?

Concierge doormen typically earn an average salary ranging from $25,000 to $50,000 per year, depending on location, experience, and the employer. They often receive additional benefits such as tips, especially in high-end establishments, and may work flexible or shift schedules.

Is a concierge doorman entry level?

A concierge doorman position is often considered entry level, requiring minimal prior experience. It typically involves customer service skills, a professional appearance, and the ability to handle basic building or guest needs, with opportunities for advancement based on experience and performance.

What qualifications do I need to be a concierge doorman?

To be a concierge doorman, candidates typically need a high school diploma or equivalent, strong customer service skills, and experience in hospitality or security roles. Good communication, a professional appearance, and knowledge of building operations or local area information are also important; some positions may require a valid driver's license or security certification.
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Concierge Doorman jobs near you
Infographic showing various Concierge Doorman job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 16% Part Time, and 10% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Director of Concierge

PBS Facility Services

Brooklyn, NY • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision

Re-posted 3 days ago

Job description

About the role: 

PBS Facility Service is in search of a Director of Concierge. This pivotal role entails overseeing and guiding a team of doorman supervisors, ensuring the delivery of top-tier services to our clients. We are seeking an individual with exceptional leadership skills, a knack for making strategic decisions, and a passion for creative problem-solving. The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly performance benchmarks, with a strong emphasis on customer management. 

What you will do: 

Leadership & Team Management: 

  • Lead the team of doorman supervisors, fostering a culture of excellence and teamwork. 

  • Set departmental goals and expectations for all teams, ensuring a consistent, high-quality service delivery. 

  • Ensure that all teams are well-trained, knowledgeable, and equipped to handle various responsibilities and requests. 

Operational Efficiency: 

  • Streamline front-of-house operations to ensure smooth guest and resident transitions, timely responses, and efficient task completion. 

  • Devise and implement strategies to refine the concierge and doorman services, optimizing resource allocation and service processes. 

Scheduling & Staffing: 

  • Manage the rostering and scheduling of doormen, concierge professionals, and doorman supervisors, ensuring optimal staffing levels across all shifts. 

  • Develop and monitor performance metrics for all teams to ensure continuous improvement and client satisfaction. 

Client Liaison & Collaboration: 

  • Build and maintain strong relationships with facility managers and clients, understanding their unique needs and preferences, and tailoring services accordingly. 

  • Foster close collaboration with maintenance, and other relevant departments to ensure seamless and integrated service delivery. 

Training & Development: 

  • Implement regular training initiatives for all teams, ensuring they are updated with the latest company protocols, industry standards, and service etiquette. 

  • Design and execute a robust training program to ensure that the combined team is knowledgeable, professional, and equipped to handle a wide range of requests. 

Budgeting & Reporting: 

  • Oversee the concierge and doorman services department's budget, ensuring cost-effective and efficient operations. 

  • Prepare and present regular performance and incident reports to senior management, showcasing improvements and areas of excellence. 

Complaint Resolution & Feedback: 

  • Address and resolve any grievances or feedback from property management, residents, visitors, and guests in a timely and professional manner. 

  • Implement systems for gathering feedback from building occupants and use this information to refine and enhance the combined front desk services. 

What you need to be successful: 

  • Bachelor’s degree in hospitality management, or a related field preferred. 

  • Proven experience in both doorman and concierge management roles, with a strong track record of leadership and service excellence. 

  • Excellent communication and interpersonal skills. 

  • Strong problem-solving abilities and the capacity to handle challenging situations with professionalism. 

  • A commitment to continuous improvement and exceeding client expectations. 

Join our team and play a vital role in delivering outstanding front-of-house services that elevate our clients' facilities and enhance the overall experience for residents, visitors, and employees. 

Company Description

If your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.

We’re personally invested in our client’s success, which is why we make it a point to maintain relationships, not just buildings. When we get to know you, we get to know intuitively what works best for you and how we can improve our service, fine-tune our scheduling, and anticipate upcoming service needs, so that we can take a more proactive, personal approach to your facility’s maintenance.

Let’s get acquainted.